Giving me an app error, says "Download error" won't show any of my adobe apps, help!
Help my adobe apps won't show up in the creative cloud area on my mac! says download error!
Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Similar Messages
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Want to try trial for Premiere Pro but for some reason the apps tab says "download error please contact customer support"
Kbubello for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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My Creative Cloud wont show the Apps, it says download Error contact support. And on the Home Menu on the creative cloud for MAC desktop it just loads and loads and never stops. Help please!!
Hypesuh I would recommend reviewing both Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html and Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html as it appears both documents are applicable towards the difficulties which you are currently facing.
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Trying to install apps but says download error undefined
trying to install apps but says download error undefined cant get it to download anything have unistalled reinstalled moved obee files etc any ideas?
Carmenm13655573 please see Error downloading and installing Creative Cloud application for information on how to resolve download errors.
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I am using a mac
I want to sign up for a subscription to adobe cc. I have recently used fully used my 30 day trial, and when I decided to purchase it, my creative cloud desktop app wouldn't let me. It kept saying I had no internet connection (I tried a few different internet connections to be sure it wasn't my internet). I then uninstalled the creative cloud, as well as all the products. For a while I kept getting error 201, and 207 when I tried downloading the cc app again.
I have now used a mac cleaner to fully remove adobe. When I tried to download it again, it downloaded fully. But when I click on the apps tab, it says 'Download Error'.
Please help!!!! I need to complete a school assignmentBrittney2_lee from your post it sounds like you are receiving a variety of download errors. You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application. You are welcome to update this discussion if you have any questions regarding the steps listed within the document.
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My apps section says "download error"
The apps section of my creative cloud desktop says Download error, please contact customer support. What should I do to fix this? I already checked the billing info and it's fine.
Hi janelson12,
Please refer the article: http://helpx.adobe.com/creative-cloud/help/cc-desktop-download-error.html.
Regards,
Romit Sinha -
All of my apps are missing in the apps panel and it says download error
When I open my apps panel, it says download error and wants me to reload the apps. However, it won't work. I was trying to download After Effects and it did download and now it won't work.
Hi cdohbar,
I will provide you the steps to resolve the issue for Mac operating system .
Please follow the below steps :
Close Creative Cloud Application (up right corner, click on the cog menu and then "Quit Creative Cloud").
From Finder, click Go > Go to Folder at top in Menu bar
Type ~/Library/Application support/Adobe and hit return.
Rename the folders 'AAMUpdater' and 'OOBE' to 'AAMUpdaterOLD' and 'OOBEOLD'.
From the Finder, click Go > Go to Folder.
Type /Library/Application support/Adobe and hit return.
Rename AAMupdater, folder to AAMupdaterOLD
Launch your Creative cloud desktop.
Introduce your CC credentials.
Select install/update applications.
Hopefully it will work for you. If it does, then you can remove the folders that you renamed as <something>OLD.
I assume that for Windows users, the steps are different , if you are using Windows OS, please follow the below steps :
Hold Windows + R key from your keyboard.
It will open into a run window.
In RUN application type: %localappdata%
Next, navigate: \Local\Adobe\OOBE
Rename OOBE as OOBE.old
Then, Navigate to C:Program files/Common files/Adobe(32 bit) or C:Program files(X86)/Common files/Adobe folder.
Rename AAMupdater folder and try signing to Creative Cloud desktop application.
If you face same issue again, please reply back . -
My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?
Hi Brian,
Please refer to the following threads where this issue has been addressed:
1. Re: Creative Cloud "Download Error" message
2. https://forums.adobe.com/thread/1156604
Regards,
Sheena -
Apps Tab in Creative Cloud says Download Error [was: Creative Cloud]
When I choose Apps Tab in Creative Cloud it will say Download Error Please Retry to try again or contact customer support.
Any idea how to solve this problem?Hi KS Sor,
Please refer to the threads below where this issue has been resolved:
Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
Regards,
Sheena -
I am using Mac, I have downloaded the Creative Cloud but when it comes to downloading an App, in the Apps tab a "Download Error" comes up, saying I should contact customer support. Any help will be appreciated.
sign out and then back in to your cc desktop app.
if that fails to resolve the problem, Sign in, activation, or connection errors | CS5.5 and later -
The app tab on creative cloud says download error
Hello,
When I click on app on creative cloud on my macbook, it says download error. Any idea as to how I can solve this problem?
PaulHi KS Sor,
Please refer to the threads below where this issue has been resolved:
Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
Regards,
Sheena -
Apps menu of creative cloud is empty. Just have a message saying download error.
Apps menu of creative cloud is empty. Just has a message saying download error. It gives me a button for downloading creative cloud (which I already have installed!). If I try and install any app, I get the same error.
I initially installed creative cloud on a different machine that subsequently crashed and I migrated over to a new Mac. I had trouble getting creative cloud to work, initially, but I can't download any apps (as I had done on the previous machine before it crashed).
Any ideas?Drjem for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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When I open my Apps tab on Creative Cloud it doesn't come up with my apps it just says "Download Error. Contact support." I have tried re-downloading it 3 or 4 times and it still doesn't work.
I've downloaded it on my macbook pro. I had it before but deleted it accidentally when cleaning my laptop.Start by running the cleaner tool and reading the other article.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
When I reload app download, it says download error
To Whom It May Concern :
My app downlaod has a error in my creative cloud. When I press a button for reload applications, it says download error.
I don't know the problem.
Please help.
Thank youHi,
You may also refer to the thread below:
Creative Cloud "Download Error" message
Regards,
Sheena -
My songs from iTunes won't download. I recently just purchased 7 songs and they took my money but now the songs won't download to my phone. I have gone to the download screen on the iTunes app and under each song it says "download error. Tap to retry". When I tap to retry a song a message pops up saying "this song could not be downloaded at this time." And it gives me two options. Either done or retry. I have tried to download them many times. I signed out and signed back in on iTunes, restarted my phone, and even checked for any updates. Nothing seems to be working. They charged the money from my card but now my songs won't download. What do I do?
Hello Bdev15,
I would be concerned too if the songs I purchased from iTunes were not downloading to my iPhone. You have taken some great troubleshooting steps already, and thank you for providing the details of the steps you too. I have a few additional suggestions to get it downloaded to your iPhone.
First, I recommend checking to see if the download was interrupted:
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
If the songs still do not download, next I recommend downloading the songs when connected to another network. For example, if you are using the cellular network, you could switch to Wi-Fi, or you could try an alternate Wi-Fi network. Follow the steps in the section titled "iPhone, iPad, or iPod touch > Music" in the article below to download the songs:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to download the songs, you can report an issue with these purchases using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best,
Sheila M.
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