Glitch in scanner of 8600 officejet pro

I have an 8600 officejet printer, and after no problems for months, I am getting an error message that says it is unable to scan, copy, or fax.  I have no idea what to do.  I am not a techie, and this is a challenge.

Hi poemscaper,
I believe the printer is having a hardware malfunction, and you might be able to fix it by resetting the power. Please try the document below, if that does not work, you can contact HP support in North America at 1-800-474-6836 or find the local telephone number for your country here: http://welcome.hp.com/country/w1/en/support.html Please look for the category "Technical Support After you Buy"
A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    Say thanks by clicking the Kudos thumb up in the post.
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    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

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    Hi , Welcome to the HP Forums! I see that you cannot get your HP Officejet Pro 8600, and HP Officejet Pro 6600 printers to work on Windows 10. And, I am happy to help!  According to this guide, Windows 10 Compatible Printers, both printers are compatible with Windows 10.  So we will need to do some troubleshooting steps in order to get them to work.  Some questions for you:  To verify both printers hardware is functioning standalone, are you able to make copies using the scanner glass? Copying a Multipage Original.Do you see any error messages on the computer screen or any of the printers display screens? In the meantime, please try the HP Print and Scan Doctor, and post the results! Hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

  • HP 8600 Officejet Pro keeps rebooting

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    Hi @RodLH,
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    RnRMusicMan
    I work on behalf of HP
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  • 8600 officejet pro wont shutoff bygreen button on front of machine unplugging doesnt work either

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    Good day to you, @TEJOSand welcome to the community!
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    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • I just purchased a HP 8600 OfficeJet Pro, connected it with an USB cable, not responding.

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    What operating system?  Did you change USB cables?  Do not use a USB hub, plug the printer directly into your computer.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Problems using 8600 Officejet Pro

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    Hello popskiutah,
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    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP 8600 Officejet Pro

    I have been having trouble lately getting the error that the printhead is missing and it also says there is a problem with the printer or ink system.  It give the troubleshooting tip to remove and then put it back in and turn the machine off and then back on.  I have done this multiple times without success, I also replaced all the cartridges which were replaced recently, and still no success.  What do I need to do now?  Any recommendations would be greatly appreciated.  

    Hello jttw,
    Welcome to the HP Support Forums!
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    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Network Printing Problems with Windows 8.1 and HP 8600 Officejet Pro

    I can not print or scan from my Dell 2720 after the system has gone to sleep.  My printer shows as connected to my network.  Most time I have to completely restart my PC to get it to work but even that doesn't correct the issue most time.  I have removed and reinstalled the printer at least a dozen times and updated the drivers several times.  Also another oddity - my router is a dual-band (2.4 & 5 GHz) and my printer only connects to the 2.4 GHz connection which I understand is normal but any device attempting to print must be connect to the 5GHz band or nothing will print.  So essentially I have two problems.  Any suggestions?

    Hi @mhmost,
    I would be happy to help you print to your 8600. Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
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    USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    Network: Verifies that the network connection between your computer and your network is working correctly.
    Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
    Driver Check: Checks for missing or corrupt driver files.
    Device Manager: Checks for problems in Device Manager that would prevent printing.
    Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
    Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
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    Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
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    Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
    Scan Tests: Checks the scan mechanism, drivers, and registry entries.
    Source:Try the HP Print and Scan Doctor for Windows
    Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
    If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
    If you see only green check marks (), the tool did not find any problems.
    If you see green wrenches (), the utility identified an issue and corrected it automatically.
    If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
    If you see a red X (), follow the on-screen instructions to resolve the issue.
    As for the frequency, you are correct, the printer will not work over the 5.0GHz frequency, only with the 2.GHz.I suggest disabling the 5.0 frequency, and running on only the 2.4.
    Thanks, I look forward to hearing back from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Unable to update firmware on HP 8600 Officejet Pro Premium

    I just discovered today that there is a newer version of the firmware CLP1CN1322CR, which was released
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    Additional info:
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    Connection: Wireless Direct
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    Printer plugged directly in to the wall.
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    This question was solved.
    View Solution.

    Yes that is correct. So the version you have is the newest. There is another code you may see posted on the forums, but although it appears to be a newer version it is not, it is simply the same version that was obtained through the Web Service menu rather than the HP Website.
    Is there anything else I can help with?
    Please click the Thumbs up icon below to thank me for responding.
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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • There are missing letters when i print on 8600 officejet pro

    When i am printing a document there are missing letters. I.E, on the word notice, the n is missing

    Hey helmut,
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    Hope this helps.
    I work for HP.

  • HP 8600 OfficeJet Pro Premium

    Until yesterday I've been able to Scan to Computer for the last several years without issue.
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    Hi @WSwigart 
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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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