Glitch in the BlackBerry 8520!!!

Hello all,
I have purchased a Blackberry 8520 through the Rogers Mobile Network about 3 months ago and I just started having problems with it. When someone calls the phone, there would be no ring when the phone is on Normal, Medium, or Loud profile. This affected all incoming alerts from Blackberry messenger, SMS messages and phone calls. It also stopped any music from playing and a red bar that says "Error Playing." would appear in the top right corner of the screen. Below that, a message pops up that says "An error has occurred attempting to play media "MusicDemo_Fontainebleau"." I contacted my service provider and they sent me a replacement phone as it was under warranty. Two days after I got the new phone, the same issues started happening. I new it couldn't be a physical problem with the phone so I started troubleshooting. I found that when the "Word Mole" game is running with the sound disabled for the game, and a call comes in, no ringtones or incoming alerts will work. The speaker is also hung up not allowing any music to be played. The phone can still be used to make calls or use other application. If the game is reopened and actually closed properly by clicking "Exit", all functions return. This only happens when this specific game is running. All other games are ok and there are no issues with any other programs that I tried. I have not downloaded software or music on the phone so it can't be a virus, and it is only running the basic programs that the phone comes with.
I hope this helps BlackBerry find a fix to this problem.

Hi and welcome to the forums!
Here are some articles from the technical library on similar problems,
Basically we know the error occurs but we can't prove the Word Mole did it,
First always go with the hard reset (battery pull)
Try the extract procedure and lets get some documentation.
Thanks
Bifocals
KB02141 How to reset a BlackBerry smartphone
KB17215 How to extract information from a BlackBerry smartphone using the loader.exe or ./bbdm command line tool
KB20113 Preloaded ringtones will not play on the BlackBerry smartphone
KB13227 Unable to display file error when playing preloaded media files
KB18657 Preloaded ring tones are missing from the BlackBerry smartpone
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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