Glitch on a Macbook Pro Retina 13"

Hi!
My problem is identical to this: http://www.youtube.com/watch?v=IlUiqmGcT44
First i was thinking that it was a driver problem, only in windows the problem was annoying but now in OS X i have the same problem.
It is a driver or display problem?
I purchased it in October so the warranty is still valid...
Thanks.

Looks like a problem with the logicboard....specifically the integrated GPU (intel hd 4000).
Reset the SMC, see if it persists:
Resetting the System Management Controller (SMC) - Support - Apple
Run the Apple Hardware Test on it. This will test your RAM and logicboard.
Using Apple Hardware Test - Support - Apple

Similar Messages

Macbook pro retina graphic glitch

Hello,
I'd like to share with you my story with the problems I've had with my macbook pro retina 15' 2012 (with both intel and nvidia graphics) and ask for some help.
First of all, back when it still had Mountain Lion as its OS I already detected some graphic glitches. When I started the mbpr, 1 out of 5 times it would load buggy. The dock would shake whenever I move the mouse over it, exposé would lag a lot and eventually scrolling in Safari was terrible, incredibly shaky. Basically every animation on the OS went laggy or just at 10 fps.
However the performance in terms of speed and results was still OK. If I played a game I would detect no error whatsoever.
So after some months of ignoring it because I had work and couldn't take the mac to the store I decided to take it. It was getting worse as it started to happen more often than usual. By then I had already upgraded to Mavericks (no clean install, just updated) and the problem still persisted.
Visit #1:
After explaning the problem and being able to show it to the genius they took my mac. They called a couple of days after telling me it was a OS issue and they did a clean install of Mavericks.
So I took it home, reinstall everything from scratch, they told me it may be an account/user issue so I better not use time machine to recover anything.
After a month it started to happen again. I have to say that it happen after I had already installed everything quite some time before, not right after installing any particular app or while running any.
It would load buggy again 1 out of 2/3 times and it wouldn't stop until I restarted and if I was lucky enough it would load OK.
Visit #2:
I returned to the genius and explained again the problem. They decided that it had to be some graphic issue related to the intel or nvidia systems so they replaced the logic board.
Again a couple of weeks later I detected the problem again.
Visit #3:
Once more to the store, they were quite puzzled that even after replacing the motherboard it would still show the issue.
After doing some tests they decided to reinstall Mavericks. Once installed they found no issue so they decided it was solved.
After this I had to return once again because it turn out that they forgot to connect the keyboard backlight system and it wouldn't light.
Anyway, this time I decided to install only the absolutely necesary apps for my work. I even downloaded the newest versions of all of them (if they had newer). Most of those apps are from the Mac App Store and the ones that are not are absolutely famous and used by thounsands of people, not that I use alphas or betas of any app.
One important detail is that the problem was getting worse. Now every time I started the mac it would be buggy and it was extremely shaky, it was impossible to read while scrolling in Safari now. Sometimes when using exposé/mission control it would even show weird pixels on screen. Every time I had this problem it was worse, more shaky and more often.
Visit #4:
Being already a VIP visitor of the genius bar I went decided to solve the problem once and for all. I told them every detail, they saw the problem and I insisted on the software I had was completely "normal". They told me they would replace the screen, the logic board again and the IO just in case.
So imagine my surprise when I receive a call from the genius who was repairing my machien saying that after reinstalling Mavericks it showed no issue! I was furious. They insisted that it was some app I had installed and that I needed to install one app at a time, wait ONE WEEK and if nothing happens install the next.
They were not kidding aparently. After complaining I had no choice but to take my mac back and....here I am.
So my question (after the diary I've written, sorry) is:
Is this really being caused by an app I have installed? Is really an app capable of crash the entire animation system and only while in the OS UI and not in games? I've never had any app running on the background besides Fantastical (from Appstore) and Dropbox (updated).
I am listing the apps I had last time I resintalled everything:
1. 2Do (appstore)
2. Indesign CC
3. Appcleaner
4. Autocad 2014
5. World of warcraft
6. Dropbox
7. Evernote (appstore)
8. Fantastical (appstore)
9. Keynote, Pages & Numbers (appstore)
10. Pixelmator (appstore)
11. Sketchup 2014
12. Skype
13. Steam
14. The unarchiver
15. Transmission
16. VLC
17. iPhoto
So, 17 apps, which I believe are just a few. Is there any of those apps you think may cause any issue? I haven't installed anything yet. I am using my old macbook pro (which btw have every app I had in the buggy retina with no problem whatsoever) while I try to see if the problem persist while installing nothing.
I still don't believe it is a software problem. Since it appears every time sooner and with more "intensity" I suspect it might be hardware but I am no expert.
Thanks for any help or info you can share!

Go for a few day (2-3) without installing any apps. Then install AutoCAD 2014 first and run only that for another couple of days. See if the problems resurface. If not, go ahead and reinstall all software, making sure that you create a clone after everything's installed (try Carbon Copy Cloner - they have a few 30-day evaluation period, I believe).
If problems resurface, you'll know that it's hardware.
Good luck,
Clinton

Severe Safari graphical glitches MacBook Pro Retina 15"

Hello. I have been having these annoying glitches since the day I bought my MacBook Pro Retina 15" on December 2012. These are not those almost invisible glitches present on the support topics currently. They are incredibly large, sometimes filling an entire webpage with a blank rectangle or parts from other pages (even tabs that were already closed).
I am absolutelly sure this is something to do with the crappy Intel HD Graphics 4000 board, because these gliches only occur while I am with the "Automatic graphics switching" option selected.
I have also noted this only happens on websites that use a lot of javascript animations.
Let's put this in topics:
The problem happens when:
Using automatic graphics switching (using Intel HD Graphics Board)
Using Safari 6.0.2 and Mac OS 10.8.2
Browsing websites with heavy javascript animations
The problem disappears when:
NOT using graphics switching (using Nvidia board)
Using any other browsers (tried Chrome and Firefox)
What I have tried and did not fix my problem
Fixing permissions
Resetting the SMC
Here are some examples:
And now some examples with the graphics switching off (Using the Nvidia board)
Any advice would be very welcome. Thank you for reading!

Apple - Feedback
Have seen similar lines and artifacts on Safari on my 13" MBP. It's a software bug and based on your additional findings, linked to bad drivers for the Intel 4000 chipset. File your findings with Apple on that Feedback page for your respective system. Make sure you provide all the info like you did here. Someone will eventually see it and add it to the engineering things to fix if it hasn't already been addressed in the soon to be released 10.8.3 build.

Glitch at shutdown? Macbook pro retina display late 2013 model

Hi,
I have the late 2013 model of the macbook pro retina display. Since the past few weeks, I've been noticing a glitch at shutdown. This started to happen after my macbook asked me for my keychain password. How can I fix this glitch?
Before the whole keychain password: My mac would take a good 30 seconds to turn off properly. There would be a grey screen for a good 30 minutes.
After the whole keychain password: My mac just shuts off in a second literally but the grey screen doesnt appear. These a glitch. You can see the dock trying to go down at shutdown but because of the glitch it just stays there.
How can I fix this? Should I get it checked out?

Please make a Genius Appointment and take it in for service. Ask for the glitch specialist.

Should I "restore" a new macbook pro retina from a time machine backup of old mackbook pro?

I'm considering buying a new Macbook Pro Retina. 15".
Now I'm using a 2007 2.4 GHz Core 2 Duo MBP 15" running Lion. It works fine most of the time. Occasionally an application will freeze and I need to force quit.
It seems like the most convenient option would be to restore the new machine from the last Time Machine backup of the old. The benefit is that I'd feel confident that all of my stuff is on the new machine. The downside is that maybe glitches that had developed in the current system over the ~5 years would be transferred over to the new machine.
Or I could make a fresh start with the new machine and invest the time needed to transfer over the iPhoto, iTunes libraries and Documents folder and reinstall all the third party applications. I have an external optical drive to use the installation disks where necessary. The benefit would seem to be that any glitches that had developed in the old system might be avoided. The downside is that this would take a very long time.
What's the recommened method of migrating from an old machine to a new one?

Instead of a restore from Time Machine, I would suggest that you use Setup Assitant that comes up the first time you start the new Mac.
Connect the TM drive to the new Mac before you power it up
Then when the new Mac asks if you wish to recover from an older Mac say yes
Then select from Time Machine
This will keep everything in the system for the new hardware and bring over everything else.
Allan

How to get new Macbook Pro Retina (late 2013) to detect external monitor via HDMI?

Hi everyone, this is my first Mac and for the most part it's been really, really wonderful.
This is my first major glitch: I cannot get it to detect my external display: It is an ASUS PA248Q, manufactured Aug 2012.
The HDMI cable according to my Amazon history is at least 1.3c from 2010, "Fanatic Digital Imperial Series Gold-Plated HDMI Cable (6 feet)".
It works with perfectly connecting an AmazonTV box to an old Samsung TV, with vivid clarity, unlike our cableTV signal.
Just in case, I have a new HDMI cable on order, which claims to be of newest standards.
The Macbook Pro Retina (late 2013) has the standard Intel Iris from the Haswell chips, as well as Nvidia GT 750M, the latter which I don't think has been used yet.
The ASUS display says: HDMI NO SIGNAL.
I have tried shutting them down and replugging the cable. I don't know what the ideal order is. The Macbook Pro is plugged into AC power, as suggested.
In System Preferences>Display, I press the Option key to select "Detect Displays" option (seriously unintuitive).
I have also tried resetting the NVRAM:
I shut the machine down. Pressed the power button, then quickly held the quadruplet: Option-Command-P-R (a double handful) and waited for the machine to chime a 2nd time. Tried to detect external display no luck.
Next, I reset the SMC:
I shut the machine down. Then I pressed Shift-Control-Option-Power for about 5 to 10s. Then I turned on the machine normally.
NVRAM & SMC steps were from an old youtube video, as the instructions I had did not explain how to do so clearly.
Please let me know if I"m doing something wrong.
Seems so exorbitant to pay $350 for Apple Care; that's a the cost for a whole new cheap laptop.
I will search the forums again. If anyone answers this, thank so much!

Hello there, willr314.
It sounds like you've covered most of the practical steps found in this Knowledge Base article:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573#1
No video or no signal, image distortion, "snow," or flickering
Check connections
When using an external display be sure to check the following:
If you're using an Apple notebook, confirm the AC power cable or adapter is securely connected to the computer and the cable providing power to the display is also secure. It is always good to have your notebook connected to AC power when an external display is in use.
Confirm display adapters are fully seated in their respective connections and that they are supported models and for the computer and display. Refer to these articles to assist you with adapter compatibility and further configuration information:
Monitor and Display Adapter Table
About Mini DisplayPort to HDMI adapters
Apple Mini DisplayPort adapters: Frequently asked questions (FAQ)
Thunderbolt ports and displays: Frequently asked questions (FAQ)
Remove all display cable extenders, KVM switches, or other like devices and retest to determine if the issue is resolved.
Try unplugging the video adapter or cable and then plug it back in.
If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.
Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.
If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).
Reset the system
You can reset the Mac's parameter RAM and SMC.Reset the resolutionStart by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
The article does offer some additional links and recommendations as well:
These articles may offer additional assistance and information about displays and video adapters:
Apple Portables: How to use your computer in closed lid mode with an external display
Apple Cinema Display (30-inch DVI) has 1280 x 800 as the maximum available resolution
Mac Pro (Early 2009), Mac Pro (Mid 2010): Supported display configurations
For assistance with Retina displays, please see Frequently asked questions about using a Retina display.
If you tried all of these steps for your display and the video issues persist, contact Apple technical support or take your Apple computer to the nearest Apple Store or Apple Authorized Service Provider (AASP) for diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).
Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

MacBook Pro Retina Thunderbolt Ethernet issues

hi Folks
I have a macbook Pro Retina 15" here, using the thunderbolt ethernet adaptor.
if i boot the machine into windows 7 with the ethernet thunderbolt adaptor plugged in, it works fine.
however if i remove it while windows 7 is loaded , and then plug it back in, it wont work until i reboot , back into windows 7.
this is using the drivers as supplied in the boot camp installation package.
I have tried this with numerous mac machines and the thunderbolt adaptor, and they all perform the same.
ie if you remove the thunderbolt adaptor , and then plug it back in, you will have to reboot the mac back into windows 7, before it works properly again.
does anyone know why this is? and is there any way around having to reboot?
thanks

So I've noticed similar behaviour on my Macbook Air. It's a slightly different set of kit, since it's connected to a Belkin Thunderbolt Express Dock (http://www.belkin.com/uk/p/P-F4U055/). I'm on my second one of these because first one went back because it kept on dropping the internet connection (sounds familiar?) - and it *might* have been occurring when waking the system from sleep (I didn't make a mental note).
Anyway the replacement was working perfectly, until today - when it's started to drop it's internet connection again, and this time I'm pretty certain that it's related to waking from sleep. The main difference now is that I *just* upgraded to Mavericks, and I wonder if the sleep problem has reared its ugly head again in the latest version of MacOS?
All in all I have to say I'm pretty disappointed with the reliability of thunderbolt & the Belkin Dock thingie. Although it should be said that a single lead from my Macbook Air to the Express Dock is simultaneously carrying: video (1920x1200), Firewire800, 3xUSB3, gigabit ethernet and sound, so I'm not that surprised this technology is prone to the odd glitch, and the cables get really warm too!
It would be great to have some solid information from Apple/Belkin about this.
Cheers, Jon

Safari graphical user interface poor quality on Macbook Pro Retina

I’ve noticed that the Safari graphical user interface quality is not good on my Macbook Pro Retina display. Although it has been optimized for Retina displays I keep seeing strange artifacts or glitches from time to time, while this one is persistent, check out the dark stripe behind the bookmarks toolbar : https://www.dropbox.com/s/pa7zizpbi7vdx41/Screen%20Shot%202013-04-21%20at%2012.5 6.11%20PM.png (if the link doesn’t open on click just do the right click - open in new tab) There are also same “spots” on toolbar buttons (bookmark folders) as well, but they are a bit harder to discern.
I don’t think it is a graphic card or display issue since almost all of retina-ready apps work just fine (I have replaced my LG with a Samsung screen, btw).
I wonder does anybody have the same experience with Safari? And if so, has anyone managed to solve the issue?

Try creating a brand new account (in System Preferences -> Users & Groups) and test there.
Tried. The same.
I don't actually have a retina machine, but I see no reason for this to be related to the fact that you have a retina MBP. Unless you have information that suggests it is present on other similar machines...?
At first I thought that it was just on the Retina, but then I really looked into my external monitor and saw it — looking at it right now. It seems to me that when Always show tab bar is ON the space between Bookmarks bar and the tab is sloppy sliced.
The hDPI screen reveals the graphic irregularities from regular DPI screens without a problem.
The reason I posted this here is because I saw many people are having glitches, artifacts and flickers with Safari (on Retina).

Macbook pro retina doesn't turn on for a day or two

Macbook Pro Retina 13-inch Late 2012
2.5GHz Intel Core i5
OS X Yosemite (10.10.2)
So this is a weird one... I recently purchased a used Macbook Pro Retina and the previous owner had upgraded the hard drive for a bigger size. My macbook worked great for a few days but then one night I closed it and the next day when I opened it, it would not turn on. I tried rebooting the battery (SHIFT+CONTROL+OPTION and POWER) then hitting power but NOTHING. At one point, I heard a clicking sound when I would leave the power button down. Then... two days later I push the power button just because and BAM! The screen comes on. (I didn't hear the start up sound, and it wasn't like it restarted.) It was as if the screen brightness was all the way down but then came back. (I kept trying to adjust that too before it turned on).
I don't understand!!! Two days later, same thing happened. Then again, it turned back on a day later.
The only thing I noticed that was weird was when I connected it to my tv with HDMI cable. The laptop screen would freeze and get distorted and I would have to force a restart (the black screen with the apple would appear and the loading bar as if I would updating the software).
I'm soooo confused and I don't want this to keep happening. I would appreciate any type of help or advice!!

Hi RACan2,
Welcome to the Apple Support Communities!
I understand that your MacBook Pro has had some strange startup and power issues. In this situation, To begin troubleshooting, I would recommend reading over and working through the attached article.
If your Mac won't turn on - Apple Support
Best regards,
Joe

Adobe Illustrator CC on MacBook Pro Retina 15"

Hi everyone,
I have brand new MacBook Pro Retina 15" version with 8GB ram, i7 cpu, SSD disk
and I have little problem in Adobe Ai CC:
When I move many big objects in Ai everything align and move smooth.
But when i scroll, zoom, move the view it's very slow and I see that framerate is very slow.
It's not scrolling smoothly.
Can anybody help me fix that issue? I have all up-to-date and system is brand new with
only Adobe CC some programs installed.
Regards,
Kordian Szust

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There is no such thing. In CS6 only PS itself is Retina compatible. You would have to use CC for full Retina support.
Mylenium

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Title says it all:
How do I use a NORMAL headset (dual 3.5mm) on my new Macbook pro retina? No usb ports available and headset buddy adapter doesn't work.

Hi Auracles1,
Here's a pretty discussion regarding wireless printing with this device and a Mac.
http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/HP-Officejet-6500-E 709n-wireless-issue/m-p/258853
I have a similar OfficeJet and it was a multi-step process. (1) Install printer drivers on the machine, (2) Add the printer queue in print & fax, (3) Run the "setup wizard" from the disc for wireless printing.

How do I use my Macbook pro retina display as a monitor for a PC?

How do I use my Macbook pro retina display as a monitor for a PC?

MacQueries wrote:
How do I use my Macbook pro retina display as a monitor for a PC?
Unfortunately, that is not possible. The computer only can "output" your display image, it cannot "input" an image from an external computer and display it on your MacBook's retina display.

I'm receiving SBBOD randomly on my Macbook Pro Retina running Yosemite

For the last several weeks I've occasionally received a SBBBOD when performing various tasks on my system. Not sure what in particular might be causing it but I feel like more often than not it is when I'm using Safari. It always results in a spinning ball and the only thing I can do is move windows around but can not click anything. It requires me to force power off the system.
Most importantly, sometimes when rebooting I'll experience a flashing folder icon as if the system can not find the bootable drive. If I power off the system again, it will usually load the OS. This pointed to potential HDD corruption and so I ran the necessary checks there and never got any HDD error reported. Also have run memtests and overall Apple Hardware Tests...all with no errors reported.
I recently updated Java Plugin and also ran an EtreCheck as recommended in other similarly reported problems. Here is the results of that report...
EtreCheck version: 2.1.8 (121)
Report generated March 30, 2015 at 9:40:54 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (Retina, Mid 2012) (Verified)
    MacBook Pro - model: MacBookPro10,1
    1 2.3 GHz Intel Core i7 CPU: 4-core
    8 GB RAM Not upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 237
Video Information: ℹ️
    Intel HD Graphics 4000
    NVIDIA GeForce GT 650M - VRAM: 1024 MB
        Color LCD spdisplays_2880x1800Retina
        SMS23A550H spdisplays_1080p
        SMS23A550H spdisplays_1080p
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 12:12:5
Disk Information: ℹ️
    OWC Aura rMBP disk0 : (480.1 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 478.75 GB (101.83 GB free)
            Core Storage: disk0s2 479.11 GB Online
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Configuration files: ℹ️
    /etc/hosts - Count: 42
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [loaded]    com.avatron.AVExFramebuffer (3.0.1 - SDK 10.10) [Click for support]
    [loaded]    com.avatron.AVExVideo (3.0.1 - SDK 10.10) [Click for support]
    [not loaded]    com.displaylink.dlusbncm (1.11.0 - SDK 10.9) [Click for support]
    [loaded]    com.displaylink.driver.DisplayLinkDriver (2.3 - SDK 10.9) [Click for support]
    [loaded]    xxx.qnation.PeerGuardian (1.1.10) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.Logitech.Control Center.HID Driver (3.5.0 - SDK 10.0) [Click for support]
    [not loaded]    com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Click for support]
    [not loaded]    com.antecea.driver.AnteceaAudioDrv (1.0.0) [Click for support]
    [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]
Startup Items: ℹ️
    DynDNSUpdater: Path: /Library/StartupItems/DynDNSUpdater
    Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
    [loaded]    com.paragon.NTFS.trial.plist [Click for support]
    [loaded]    com.paragon.NTFS.upd.plist [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [running]    com.amazon.sendtokindle.launcher.plist [Click for support]
    [not loaded]    com.displaylink.useragent-prelogin.plist [Click for support]
    [running]    com.displaylink.useragent.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [loaded]    com.lexmark.bmspecificlaunchd.plist [Click for support]
    [loaded]    com.lexmark.lxknetlaunchd.plist [Click for support]
    [running]    com.Logitech.Control Center.Daemon.plist [Click for support]
    [failed]    com.logmein.LMILaunchAgentFixer.plist [Click for support]
    [running]    com.logmein.logmeingui.plist [Click for support]
    [running]    com.logmein.logmeinguiagent.plist [Click for support]
    [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.bombich.ccc.plist [Click for support]
    [running]    com.displaylink.displaylinkmanager.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [running]    com.jungledisk.service.plist [Click for support]
    [running]    com.jungledisk.workgroupservice.plist [Click for support]
    [running]    com.logmein.logmeinserver.plist [Click for support]
    [loaded]    com.logmein.raupdate.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [failed]    com.vmware.launchd.vmware.plist [Click for support]
    [loaded]    xxx.qnation.PeerGuardian.kextload.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
    [failed]    com.facebook.videochat.[redacted].plist [Click for support] [Click for details]
    [failed]    com.google.GoogleContactSyncAgent.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
    Bartender    UNKNOWN (missing value)
    Google Notifier    Application Hidden (/Applications/Google Notifier.app)
    GrowlHelperApp    Application (/Users/[redacted]1/Library/PreferencePanes/Growl.prefPane/Contents/Resources/G rowlHelperApp.app)
    Skype    Application (/Applications/Skype.app)
    AirDisplayStatusItem    UNKNOWN (missing value)
    ScreenCapture    UNKNOWN (missing value)
    Cloud    UNKNOWN (missing value)
    AppTrap    Application (/Users/[redacted]1/Library/PreferencePanes/AppTrap 2.prefPane/Contents/Resources/AppTrap.app)
    Caffeine    Application (/Applications/Caffeine.app)
    MacLWSLauncher    Application (/Applications/Logitech/LWS/Logitech Webcam Software.app/Contents/MacOS/MacLWSLauncher.app)
    ScanSnap Manager    Application (/Applications/ScanSnap/ScanSnap Manager.app)
    BetterTouchTool    Application (/Applications/BetterTouchTool.app)
    Isolator    Application (/Applications/Isolator.app)
    Pomodoro    Application (/Applications/Pomodoro.app)
    Alfred    UNKNOWN (missing value)
    Dropbox    Application (/Applications/Dropbox.app)
    Knock    Application (/Applications/Knock.app)
    Air Display Host    Application (/Applications/Air Display Host.app)
    Cinch    Application (/Applications/Cinch.app)
    Google Drive    Application (/Applications/Google Drive.app)
    Spotify    Application Hidden (/Applications/Spotify.app)
    EvernoteHelper    Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
    AdobeResourceSynchronizer    Application (/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app)
    CNQL1212_ButtonManager    Application Hidden (/Library/CFMSupport/CNQL1212_ButtonManager.app)
Internet Plug-ins: ℹ️
    nplastpass: Version: 2.5.5 [Click for support]
    o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    DivXBrowserPlugin: Version: 1.4 [Click for support]
    LogMeIn: Version: 1.0.970 - SDK 10.7 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    LogMeInSafari32: Version: 1.0.970 - SDK 10.7 [Click for support]
    googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
    AdobePDFViewer: Version: 9.5.5 [Click for support]
    PepperFlashPlayer: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 40 Check version
User internet Plug-ins: ℹ️
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    Picasa: Version: 1.0 [Click for support]
    WebEx64: Version: 1.0 - SDK 10.5 [Click for support]
Safari Extensions: ℹ️
    Google Analytics Opt-out Browser Add-on
    mailto:
    Save to Pocket
    LastPass
    Evernote Web Clipper
3rd Party Preference Panes: ℹ️
    AppTrap [Click for support]
    BTTPrefs [Click for support]
    DivX [Click for support]
    Flash Player [Click for support]
    Growl [Click for support]
    Java [Click for support]
    Logitech Control Center [Click for support]
    Tuxera NTFS [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 478.75 GB Disk used: 376.92 GB
    Destinations:
        WD 2TB TimeMachine [Local]
        Total size: 2.00 TB
        Total number of backups: 129
        Oldest backup: 2011-09-14 04:46:20 +0000
        Last backup: 2015-03-27 22:53:14 +0000
        Size of backup disk: Excellent
            Backup size 2.00 TB > (Disk size 478.75 GB X 3)
Top Processes by CPU: ℹ️
         7%    WindowServer
         1%    loginwindow
         0%    Cubby
         0%    fontd
         0%    blued
Top Processes by Memory: ℹ️
    524 MB    AppTrap
    455 MB    softwareupdated
    429 MB    mds_stores
    215 MB    QuickLookSatellite
    206 MB    com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
    115 MB    Free RAM
    3.19 GB    Active RAM
    3.10 GB    Inactive RAM
    1.48 GB    Wired RAM
    8.72 GB    Page-ins
    10 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 29, 2015, 09:28:33 PM    Self test - passed
    Mar 27, 2015, 07:47:02 PM    /Library/Logs/DiagnosticReports/blued_2015-03-27-194702_[redacted].crash
    Mar 27, 2015, 05:39:56 PM    /Users/[redacted]1/Library/Logs/DiagnosticReports/garcon_2015-03-27-173956_[red acted].crash
Thank you in advance for any support you can offer here.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(1309 ' 0.5 0.25 50 1000 15 5120 1000 25000 6 6 5 1 0 100 ' 51 25600 4 10 25 5120 102400 1000 25 1536 500 40 500 300 85 25 20480 262144 20 2000 524288 604800 5 1024 25 50 );k=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts Displays PCI UniversalAccess InstallHistory ConfigurationProfile AirPort 'com\.apple\.' -\\t N\\/A 'AES|atr|udit|msa|dnse|ax|ensh|fami|FileS|fing|ft[pw]|gedC|kdu|etS|is\.|alk|ODSA|otp|htt|pace|pcas|ps-lp|rexe|rlo|rsh|smb|snm|teln|upd-[aw]|uuc|vix|webf' OSBundle{Require,AllowUserLoa}d 'Mb/s:Mb/s:ms/s:KiB/s:%:total:MB:total:lifetime:sampled:per sec' 'Net in:Net out:I/O wait time:I/O requests:CPU usage:Open files:Memory:Mach ports:Energy:Energy:File opens:Forks:Failed forks:System errors' 'tsA|[ST]M[HL]' PlistBuddy{,' 2>&1'}' -c Print' 'Info\.plist' CFBundleIdentifier );f=('\n%s'{': ','\n\n'}'%s\n' '\nRAM details\n%s\n' %s{' ','\n'{"${k[22]}",}}'%s\n' '%.1f GiB: %s\n' '\n    ...and %d more line(s)\n' '\nContents of %s\n    '"${k[22]}"'mod date: %s\n    '"${k[22]}"'size (B): %d\n    '"${k[22]}"'checksum: %d\n%s\n' );c=(879294308 4071182229 461455494 216630318 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 2636415542 3694147963 1233118628 2456546649 2806998573 2778718105 842973933 1383871077 1591517921 676087606 1445213025 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 3374894509 1051159591 892310726 1707497389 523110921 2883943871 3873345487 );s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[4]} ' s/:$//;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[9]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of|yc/!{ s/^.+is |\.//g;p;q;} ' ' BEGIN { FS="\f";if(system("A1 42 83 114")) d="^'"${k[21]}"'launch(d\.peruser\.[0-9]+|ctl\.(Aqua|Background|System))$";} { if($2~/[1-9]/) { $2="status: "$2;printf("'"${f[4]}"'",$1,$2);} else if(!d||$1!~d) print $1;} ' ' $1>1{$NF=$NF" x"$1} /\*/{if(!f)f="\n\t* Code injection"} {$1=""} 1;END{print f} ' ' NR==2&&$4<='${p[7]}'{print $4} ' ' BEGIN{FS=":"} ($1~"wir"&&$2>'${p[22]}') {printf("wired %.1f\n",$2/2^18)} ($1~/P.+ts/&&$2>'${p[19]}') {printf("paged %.1f\n",$2/2^18)} ' '/YLD/s/=/ /p' ' { q=$1;$1="";u=$NF;$NF="";gsub(/ +$/,"");print q"\f"$0"\f"u;} ' ' /^ {6}[^ ]/d;s/:$//;/([^ey]|[^n]e):/d;/e: Y/d;s/: Y.+//g;H;${ g;s/ \n (\n)/\1/g;s/\n +(M[^ ]+)[ -~]+/ (\1)/;s/\n$//;/( {8}[^ ].*){2,}/p;} ' 's:^:/:p;' ' !/, .+:/ { print;n++;} END{if(n<'{${p[12]},${p[13]}}')printf("^'"${k[21]}"'.+")} ' '|uniq' ' 1;END { print "/L.+/Scr.+/Templ.+\.app$";print "/L.+/Pri.+\.plugin$";if(NR<'{${p[14]},${p[21]}}') print "^/[Sp].+|'${k[21]}'";} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p;' '&&echo On' '/\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt|xpc)$/p' '/\.dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".","");print $0"$";} END { split("'"${c[*]}"'",c);for(i in c) print "\t"c[i]"$";} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/((iTu|ok).+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt|xpc))$/p;' ' BEGIN{ FS="= "} $2 { gsub(/[()"]/,"",$2);print $2;} !/:/&&!$2{print "'${k[23]}'"} ' ' /^\//!d;s/^.{5}//;s/ [^/]+\//: \//p;' '>&-||echo No' '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[2]}'{$2=$2-1;print}' ' BEGIN { M1='${p[16]}';M2='${p[18]}';M3='${p[8]}';M4='${p[3]}';} !/^A/{next};/%/ { getline;if($5<M1) 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{ o[$1]=o[$1]"\n    "$3" (UID "$4") => "$5" (status "$6"): "$2;} $1==12&&$5 { "ps -c -ocomm -p"$5"|sed 1d"|getline n;if(n) $5=n;o[$1]=o[$1]"\n    "$5" => "$3" (UID "$4"): "$2;} $1~/1[34]/ { o[$1]=o[$1]"\n    "$3" (UID "$4", error "$5"): "$2;} END { n=split("'"${k[27]}"'",u,":");for(i=n+1;i<n+4;i++)u[i]=u[n];split("'"${k[28]}"'",l,":");for(i=1;i<15;i++) if(o[i])print "\n"l[i]" ("u[i]")\n"o[i];} ' ' /^ {8}[^ ]/{print} ' ' BEGIN { L='${p[17]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n    "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n    [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"stat -f%z "F|getline S;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${k[30]}"' "F|getline g) { l++;if(l<=L) f=f"\n    "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n    '"${k[22]}"'"T;printf("'"${f[8]}"'",F,D,S,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' 's/^.{52}(.+) <.+/\1/p' ' /id: N|te: Y/{i++} END{print i} ' ' /kext:/ { split($0,a,":");p=a[1];k[S]='${k[25]}';k[U]='${k[26]}';v[S]="Safe";v[U]="true";for(i in k) { s=system("'"${k[30]}"'\\ :"k[i]" \""p"\"/*/I*|grep -qw "v[i]);if(!s) a[1]=a[1]" "i;};if(!a[2]) a[2]="'"${k[23]}"'";printf("'"${f[4]}"'",a[1],a[2]);next;} !/^ *$/ { p="'"${k[31]}"'\\ :'"${k[33]}"' \""$0"\"/*/'${k[32]}'";p|getline b;close(p);if(b~/ .+:/||!b) b="'"${k[23]}"'";printf("'"${f[4]}"'",$0,b);} ' '/ en/!s/\.//p' ' NR>=13 { gsub(/[^0-9]/,"",$1);print;} ' ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?'${k[32]}'$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ / [VY]/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' '/^find: /!p;' ' /^p/{ s/.//g;x;s/\nu/'$'\f''/;s/(\n)c/\1'$'\f''/;s/\n\n//;p;};H;' ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */    /;p;' ' s/^.+ |\(.+$$//g;p;' 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NR>1&&$NF!~/0x|\.([0-9]{3,}|[-0-9A-F]{36})$/ { print $NF"\f"a[split($(NF-1),a," ")];} ' '|tail -n'{${p[6]},${p[10]}} ' s/.+bus /Bus: /;s/,.+[(]/ /;s/,.+//p;' ' { $NF=$NF" Errors: "$1;$1="";} 1 ' ' 1s/^/\'$'\n''/;/^ +(([MNPRSV]|De|Li|Tu).+|Bus): .|d: Y/d;s/:$//;$d;p;' ' BEGIN { RS=",";FS=":";} $1~"name" { gsub(/["\\]/,"",$2);print $2;} ' '|grep -q e:/' '/[^ .]/p' '{ print $1}' ' /^ +N.+: [1-9]/ { i++;} END { if(i) print "system: "i;} ' ' NF { print "'{admin,user}' "$NF;exit;} ' ' /se.+ =/,/[\}]/!d;/[=\}]/!p ' ' 3,4d;/^ +D|Of|Fu| [0B]/d;s/^ |:$//g;$!H;${ x;/:/p;} ' ' BEGIN { FS=": ";} NR==1 { sub(":","");h="\n"$1"\n";} /:$/ { l=$1;next;} $1~"S"&&$2!~3 { getline;next;} /^ {6}I/ { i++;L[i]=l" "$2;} END { if(i) print h;for(j=0;j<'${p[24]}';j++) print L[i-j];} ' ' /./H;${ x;s/\n//;s/\n/, /g;/,/p;} ' ' {if(int($6)>'${p[25]}')printf("swap used %.1f\n",$6/1024)} ' ' BEGIN{FS="\""} $3~/ t/&&$2!~/'{${k[24]},${k[29]}}'/{print $2} ' ' int($1)>13 ' p ' BEGIN{FS="DB="} { sub(/\.db.*/,".db",$2);print $2;} ' {,1d\;}'/r%/,/^$/p' ' NR==1{next} NR>11||!$0{exit} {print $NF"\f"substr($0,1,32)"\f"$(NF-7)} ' '/e:/{print $2}' ' /^[(]/{ s/....//;s/$/:/;N;/: [)]$/d;s/\n.+ ([^ ]+).$/\1/;H;};${ g;p;} ' '1;END { exit "find /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom -mtime -'${p[23]}'s"|getline;} ' ' NR<='${p[26]}' { o=o"\n"$0;next;} { o="";exit;} END{print o|"sed 1d"} ' ' {o=o"\n"$0} NR==6{p=$1*$5} END{if(p>'${p[27]}'*10^6)print o|"sed 1d"} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab kextfind top pkgutil "${k[30]}\\" echo cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin' env pluginkit scutil 'dtrace -q -x aggsortrev -n' security sed\ -En awk 'dscl . -read' networksetup mdutil lsof test osascript\ -e netstat mdls route cat uname powermetrics codesign lockstat );c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[32]} '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop {/,}L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|(allow|call)ing|Goog|(mplet|nabl)ed|ry HD|safe b|succ|xpm' -k Message CReq 'bad |Can.t l|corru|dead|fail|GPU |hfs: Ru|inval|Limiti|v_c|NVDA[(]|pa(gin|us)|Purg(ed|in)| err|Refus|s ful|TCON|tim(ed? ?|ing )o|trig|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0<0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno!=0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1\f%@d\f%s\f%d\n\",@a);printa(\"2\f%@d\f%s\f%d\n\",@b);printa(\"11\f%@d\f%s\f%d\f%s\f%d\n\",@c);printa(\"12\f%@d\f%s\f%d\f%d\n\",@d);printa(\"13\f%@d\f%s\f%d\f%d\n\",@e);printa(\"14\f%@d\f%s\f%d\f%d\n\",@f);printa(\"3\f%@d\f%s\f%d\n\",@g);printa(\"4\f%@d\f%s\f%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag $ -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f'$'\f''%Sc'$'\f''%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' /\ kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{auto*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*{,/*} .launchd.conf" list '-F "" -k Sender hidd -k Level Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' vm.swapusage --dns -get{dnsservers,info} dump-trust-settings\ {-s,-d,} '~ "kMDItemKind=Package"' '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |gnment |jnl_io.+)err|disk.+abo','USBF:.+bus'}'"' -name\ kMDItem${k[33]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[33]} :CFBundleDisplayName $EUID {'$TMPDIR../C ','/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s -type f -size +'${p[11]}'M -exec stat -f%z'$'\f''%N {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' 'L*/A*/Fi*/P*/*/a*.json' users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$(Sender): \$Message" -k Sender Rne "launchd|nsurls" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "[{}<>]|asser|commit - no t|deprec|done |ect pas|fmfd|Goog|ksho|ndum|obso|realp|rned f|/root|sandbox ex" ' getenv '/ "kMDItemDateAdded>=\$time.now(-'${p[23]}')&&kMDItem'${k[33]}'=*"' -m\ / '' ' -F "\$Time \$(RefProc): \$Message" -k Sender Req launchd -k Level Nle 3 -k Message Rne "asse|bug|File ex|hij|Ig|Jet|key is|lid t|Plea|ship" ' print{,-disabled}\ {system,{gui,user}/$UID} '-n1 --show-initial-usage --show-process-energy' -r ' -F "\$Message" -k Sender nsurlstoraged -k Time ge -1h -k Level Nle 4 -k Message Req "^(ER|IN)" ' '/A* -type d -name *.app -prune ! -user 0' -vv '-D1 -IPRWck -s5 sleep 1' );N1=${#c2[@]};for j in {0..20};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console,launchd}\ log SMC Login\ hook 'I/O per process' 'High file counts' UID {System,Login,Agent,User}\ services\ {load,disabl}ed {Admin,Root}\ access Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ caches/logs XPC\ cache Startup\ items Shutdown\ codes Heat Diagnostic\ reports Bad\ {plist,cache}s 'VM (GiB)' Bundles{,' (new)'} Trust\ settings Activity Free\ space Stylesheet Library\ paths{,' ('{shell,launchd}\)} Data\ packages Modifications );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};export -f A1 A2 F;B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d$'\e' <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F$'\e' ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D$((i-1))'() { A'$i' $@;C0;};';for j in 2 3;do eval D$((i+2*j-3))'() { local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D0 0 N1+1 2;D0 0 $N1 1;B1;C2 31;B1&&! B2&&C2 32;D2 22 15 63;D0 0 N1+2 3;D0 0 N1+15 17;D4 3 0 N1+3 4;D4 4 0 N1+4 5;D4 N3+4 0 N1+9 59;D0 0 N1+16 99;for i in 0 1 2;do D4 N3+i 0 N1+5+i 6;done;D4 N3+3 0 N1+8 71;D4 62 1 10 7;D4 10 1 11 8;B2&&D4 18 19 53 67;D2 11 2 12 9;D2 12 3 13 10;D2 13 32 70 101 25;D2 71 6 76 13;D2 45 20 52 66;A1 7 77 14;B3 28;A1 20 31 111;B6 0 28 5;B4 0 0 110;C2 66;B2&&D0 45 90 124;D4 70 8 15 38;D0 9 16 16 77 45;C4;B2&&D0 35 49 61 75 76 78 45;B2&&{ D0 28 17 45;C4;};B2&&{ A1 43 85 117;B3 29;B4 0 0 119 76 81 45;C0;B4 29 0 118 119 76 82 45;C0;    };D0 12 40 54 16 79 45;D0 12 39 54 16 80 45;D4 74 25 77 15&&{ B4 0 8 103;B4 8 0;A2 18 74;B6 8 0 3;C3 75;};B2&&D4 19 21 0;B2&&D4 40 10 42;D2 2 0 N1+19 46 84;D2 44 34 43 53;D2 59 22 20 32;D2 33 0 N1+14 51;for i in {0..2};do A1 29 35+i 104+i;B3 25+i;done;B6 25 27 5;B6 0 26 5;B4 0 0 110;C2 69;D2 34 21 28 35;D4 35 27 29 36;A1 40 59 120;B3 18;A1 33 60 121;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D4 50 38 5 68;B4 19 0;D5 37 33 34 42;B2&&D4 46 35 45 55;D4 38 0 N1+20 43;B2&&D4 58 4 65 76 91;D4 63 4 19 44 75 95 12;B1&&{ D4 53 5 55 75 69&&D4 51 6 58 31;D4 56 5 56 97 75 98&&D0 0 N1+7 99;D2 55 5 27 84;D4 61 5 54 75 70;D4 14 5 14 96;D4 15 5 72 96;D4 17 5 78 96;C4;};D4 16 5 73 96;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 50;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 0 11 73 102;A1 42 86 114;j=$?;for i in 0 1 2;do ((i==2&&j==1))&&break;((! j))||((i))||B2&&A1 18 $((79+i-(i+53)*j)) 107+8*j 94 74||continue;B7 11;B4 0 0 11;C3 $((23+i*(1+i+2*j)));D4 $((24+i*(1+i+2*j))) 18-4*j 82+i-16*j $((112+((3-i)*i-40*j)/2));done;D4 60 4 21 24;D4 42 14 1 62;D4 43 37 2 90 48;D4 41 10 42;D2 48 36 47 25;A1 4 3 60&&{ B3 9;A2 14 61;B4 0 10 21;B4 9 0;A2 14 62;B4 0 0 21;B6 0 10 4;C3 5;};D4 9 41 69 100;D2 72 21 68 35;D2 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D4 54 5 7 75 76 69;D4 52 5 8 75 76 69;D4 57 4 64 76 91;D2 0 4 4 84;D2 1 4 51 84;D4 21 22 9 37;D0 0 N1+17 108;D4 76 24 38;A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D1 31 47;D4 64 4 71 41;D4 65 5 87 116 74;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72 74;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B6 14 0 4;C3 67;A1 24 75 74;B4 1 1 122||B7 12;B4 0 0 123;B3 23;A2 39 57 30;B6 23 0 4;C3 68;B4 4 13 27 89 65;A1 24 23;B7 13;C3 73;B4 4 0 87;A2 14 61 89 20;B4 0 17;A1 26 50 64;B7 17;C3 6;A1 4 88;D5 77 44 89;D4 7 11 6;D0 0 N1+18 109;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
        Part 1 of 8 done at … sec
        Part 8 of 8 done at … sec
        The test results are on the Clipboard.
        Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

My iPhone 5 won't connect to my macbook pro retina over bluetooth?

My iPhone 5 won't connect to my macbook pro retina over bluetooth?

Ah, sure it actually won't. I have the same problem, and I contacted Apple Support. They told me that there is an incompatability between the iphone 5 and MacBook Pro Retina such that Bluetooth pairing is not possible.
The Support Agent actually had the audacity to tell me this was part of the design of the OS on the MacBook Pro, like Windows people saying, "That's not a bug. It's a feature!!"
Personally, I think this is insane. While I was trying to tether the iphone to the MacBook Pro retina for an internet connection, there are other reasons related to file transfers for which one would want to pair the iphone 5 with the MacBook Pro retina.
I am hoping this "feature" is fixed in iOS 7, and/or in some dot release of Mac OS 10.8.
By the way, the personal hotspot feature on my Verizon iphone 5 works great either via a wifi or USB connection. There are occaisions, however, when one would 1) not have a USB cable, and/or 2) have another wifi relationship between the phone and a network that one would not want to have to "forget" in order for it not to connect to that wifi network. The Macbook will not find the iphone as a wifi hotspot if the iphone is connected to wifi in the first place. At least mine won't.
WWSJS??? What Would Steve Jobs Say???!!!
OZones

Glitch on a Macbook Pro Retina 13"

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