Gloab Address List ( GAL ) not available

Hi - We have configured corporate iPad airs to connect to corporate MS Exchange (2010) mailboxes.
We use a digital certificate, an MDM profile, Nexus portwise syncs with AD to authenticate.
Using the native iPad Mail client works well showing up to date mail, calendars & SOME recently used corporate mail addresses in the Global Address List, ( GAL ).
My problem is that staff need access to the whole GAL, not just recently used addresses.
Are there settings that i need to apply befor the GAL works? Or possibly any known issues ?
Thanks in advance for any help...
Kind Regards
George

On my phone I go to the Groups screen and at the bottom of the list it says "(account name) Global Address List".

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