Global Address book update issues

Hi, we have cached mode disabled by group policy. Some users are not seeing newly created users in the global address book. Other people can see them fine. I have seen many things relating to offline address book syncing but not much about it when you are
not using offline address books.
I can see the new users using OWA so I know the global address book is right. My confusion comes in when I try to figure out where the problem might lie. Why might one person see the new users but others cannot?
Is there only one area where all users go to access the online global address book or are they somehow spread across global catalog servers? We have 2010 sp2 servers.
Please help me out.
Thanks

Hi,
Since all users are in online mode and the issue only happens to some specific users, we need to check the following points to narrow down the issue:
1. Check whether the problematic users can view the new users in OWA.
2. Confirm there is no custom
address book policy in exchange server to customize views of their organization’s GAL.
3. Select the Send/Receive tab on the Ribbon. Click Send/Receive Groups and then click
Download Address Book.
4. Run problematic users’ Outlook in safe mode to check whether the issue persists.
Thanks,
Winnie Liang
TechNet Community Support

Similar Messages

Global Address Book - updating work field

Hi All,
I just had a question. In A/D there is a field in each windows account called "Work" which is a number. We just updated everyone's phone number and input the new numbers in this field. In the Contacts on the IPhone (we are using Exchange 2007 by the way) I have two groups, Contacts and Exchange Contacts, and I also have another thing called "[email protected] global address list". Now, the update I put in A/D shows up when I search the Global address list at the bottom, but I want the updated to show up in the exchange contacts above so when a user calls my cell it will know who they are. How can I do this? Anyone have a clue on this one? I am lost.

OK I have an update but I still need an answer. I realized that the Exchange Contacts is a copy I created of the GAL so that answers that, but is there a way to have the Global address list work phone number show up in my contacts so that when someone calls it will show their id?

Issues with Global Address Book and Out of Office saying Exchange is Offline.

So we have an Exchange 2010 server that has been running fine for quite a few years. We recently changed our firewall to an ASA 5510 and created all the firewall rules necessary to have email work through it. Everything works fine so naturally we thought
everything was good to go.
Then I started getting messages that the Out of Office wasn't working an that when users where trying to set their away message they would get a message from outlook that the exchange server was unavailable, yet when I
check the outlook client it would say Connected to Microsoft Exchange at the bottom. I thought this was crazy so I started looking further into it and it turns out that the name for the server owa.xxxxxx.net points to a public address, which of course lives
on the outside interface to the ASA. In ASA world it doesn't like private space (ie. 192.168.x.x) talking to the outside interface and drops the packets, where our old firewall did not. So as a short term fix I had the users using OWA site with a internal
address to set their out of office message. This worked fine until today when I rebooted the email server and started getting support calls saying that when users where selecting the To: button in a new email that once again they were getting messages saying
that they were not connected to exchange, yet they once again outlook said they were. I then started playing with the host name owa.xxxxxx.net again. This time I changed the hosts file on a box and pointed the internal IP of the exchange server to that
host name. Restarted the outlook client and things started to work as they should. I have played with split DNS to see if this would help so I wouldn't have to do this with every client in the network, and it was promising until I realized that we many hosts
that use this domain and an external DNS server that takes care of these requests that now the internal users will never reach. Funny part is that if we take one of our laptops out side the network everything works fine as well.
So I'm guessing that some of the processes that connect Outlook to Exchange use the FQDN of the server or IP address, and that other things such as the Global Address Book and Out of Office use the External Host Name.
Any help to point these request at the Internal FQDN/IP would be great, or if someone can think of another way of dealing with this issue would be greatly appreciated.

Hi Titan,
correct me if i have missed something but are users able to look up contacts in GAL?
If you update (ex mobile number for a user) then run the following commands(one for each line):
Get-GlobalAddressList | update-GlobalAddressList
Get-AddressList | update-AddressList
Get-OfflineAddressBook | Update-OfflineAddressBook
Restart Your Outlook in 5 min,then do a manual OAB download.Is info on that user updated?
Does GAL from frm OWA?
if im not wrong,Status and Out of Office use EWS for status update.
Please run the following command:
Get-WebServicesVirtualDirectory -Identity “mailserver01\EWS (Default Web Site)” |fl *internalUrl*
where mailserver01 is the server that is having the issue.
Then please check if internal URL is correct for that server (and those that are having issues.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

Issue where Global Address book cannot be searched on IPhone6

Good Morning,
Our CEO has been having a recurring problem where he is not able to search our Global Address book on his IPhone6. Last time he had the issue, they made some sort of setting change on his phone and it worked. Now it is not working again, but
they want to rule out an Exchange\Active Sync problem.
His Exchange account is setup on his IPhone (which is company issued).
Composes a new email. He types in the first few letters of the last name and it should bring up all possible matches from our Address book. This is not happening. If it is someone he has emailed prior, the autofill will bring up their name.
I have a company issued Android phone and I have not had the issue.
Looked in the ECP and his phone is listed and is synching as it should. Is there anything as an Exchange admin that I can look at to determine what can be the problem. My personal feeling is that this is something that was changed on his device, but
being he is the CEO, we must do our due dilligence.
Thank You
Brian Dougherty

Hi Brain,
Do you have more users reporting the same issue in your company, i am suspecting a client issue until you see more ppl are coming back and reply, could you review the article below?
http://contact-outlook.itrezzo.com/2014/05/Global-Address-List-iPhone-Search-vs-Sync.html
or you want to post the question in the 'Apple' - support forum.
My target would be to check on the client then on server to start with.
Regards
Inderjit

Updating Global Address Book

Hello,
I've been tasked with updating the global address list with all of the contact information from a previous version of software my business had been using. Our server type is MAPI and I saw on here the use of a CSV file but I was wondering if there
was an easier and more efficient way of adding contacts to the global address book. Any help would be appreciated.
Thanks.

Hi,
If the email address for this contact is another domain, we can create Mail Contact or Mail User for this external users based on the CSV file. Then the Default Global Address List would be updated and add the new contacts in the GAL.
To achieve it, we can do:
1. Create mail contacts:
Import-CSV "C:\Contacts.CSV" | ForEach-Object {New-MailContact -Name $_.Name -ExternalEmailAddress $_.EmailAddress -EmailAddressPolicyEnabled $False}
2. Check whether the contacts are created complete in Exchange:
Get-MailContact
3. Update the default GAL:
Update-GlobalAddressList -Identity "Default Global Address List"
Then check whether the created contact is shown in Address Book in Outlook Online mode. For Cached mode, please update the Offline Address Book and wait for the update in Outlook client:
Get-offlineaddressbook | Update-offlineaddressbook
Regards,
Winnie Liang
TechNet Community Support

How to get Contact Information to Appear on Global Address Book

Greetings,
We are using Exchange 2007 and Office 2010 and 2013 throughout our company. When I enter information in a to User Profile either on our AD or Exchange Management Console such as Phone Extension or Fax Number, that information does not appear in the
Global Address Book. I see no radio buttons, check boxes, or any thing else to use that would indicate the information appears for other end-users seeking addition contact info. Any suggestions or help is greatly appreciated.

If this is a highly available deployment of 2007 utilizing CCR, you'll need to ensure that your OAB generation cluster has the correct server (the current quorum owner) set as the distribution point in the registry.
http://technet.microsoft.com/en-us/library/dd285503(v=exchg.80).aspx
If not, try running the following PowerShell command and check the GAL (from OWA or with non-cached Outlook) for the updates:
Get-GlobalAddressList | Update-GlobalAddressList
Get-OfflineAddressBook | Update-OfflineAddressBook

Globall Address Book problem

We have 8 PO's(1 primary & 7 secondaries) When a user is created & given a GroupWise account that user's name shows up in all Global Address book's except for one domain/PO. I have ran GroupWise maintenace & I still have the same problem. What are the troubleshooting step for this type of problem & wher may it be? I was thinking MTA, but everything looks good there. Any help would be appreciated.

Originally Posted by mikebell90
On 6/4/2010 10:26 AM, JHummer wrote:
>
> We have 8 PO's(1 primary& 7 secondaries)
No such thing. domains can be primary and secondary. POs cannot.
When a user is created& given
> a GroupWise account that user's name shows up in all Global Address
> book's except for one domain/PO. I have ran GroupWise maintenace& I
> still have the same problem. What are the troubleshooting step for this
> type of problem& wher may it be? I was thinking MTA, but everything
> looks good there. Any help would be appreciated.
>
>
Have you rebuilt that domain? More detailed topology?
Yes, I meant Domains obviously. It just happens to be our busiest server & most important so getting time to do it is the major problem.
1 primary domain & 7 secondary domains. When adding a new user with a GroupWise account to the primary domain or the other 6 secondary domains that user will show up on every Global Address book of every domain except this one domain, lets call it Ace to give it a name. However, if I create a user in the ACE domain it is seen on the Global Address Book of all the other domains. So it seems this domain can send out a new user's GW info. to all other domains, but it cannot recieve any new user's GW info. from them.
This problem happened within the past 5 or 6 months if I had to guess as most new users I add our in Sept. - Dec. & nothing was done to the network as far as new servers added or any updates to them. We are currently at GroupWise 7.0.2. So you think rebuilding the domain should be my 1st step, when I get time to do it?

Address book sync issues

Hi,
I just added a new group within my MAC (10.4.10) Address Book (4.0.5)
and when trying to sync it with my iPhone (1.0.2) , iTunes (7.3.2) always
shows only the old groups - not the new one.
Here is what I did so far to try to make it work:
- Reset Sync History in iSync
- Deleted all the groups in Address Book and created new ones (different names)
- Power-off iPhone and MAC and rebooted both
- Plug-in iPhone, but iTunes still got the 'old' groups
Any idea how to fix this issue - meaning 're-initialize' iTunes on what to sync?
Rather than doing a factory reset of my iPhone just to see that iTunes still does
not check my Address book for changes etc. I thought I give this forum a try.
Not sure if I screwed anything up when I removed all the files in my ~/Library/
Application Support/SyncServices/Local/clientdata/... folders that contained a
clientname.txt file with "Markspace" in it to finally clean up my "Missing Sync"
removal.
Thanks in advance for any help!
Joerg

OK,
just got back after talking to a 'guru' ay my local Apple store.
He also 'factory reset' my iPhone and it then perfectly synced with his
AddressBook, so we know the phone is fine - what a surprise
His assumption was that I have a corrupted AddressBook preference
file and recommended to erase it, reboot my system and everything
should be OK.
Well, it isn't. I did what he told me and also used the DiskRepair Utility
to fix my disk permissions (that had 'ton's of errors with something
Address Book related issues, but still no solution. The thing just will
not sync. As soon as I plug in my iPhone, iTunes shows my old Contact
groups that I removed yesterday.
Anybody any idea???? I am thinking about completely removing my
Address Book , but how do I re-install it from the original CD without
having to do a complete system re-install?
Thanks for any help!

Can I add external Internet users to my Global Address Book?

We have a semi permanent relationship with another company. We have Groupwise 7.02hp1a and they use Exchange 2007 or 2010(not sure which). They have added many of my people's Internet Addresses they normally deal with here into their Global Address Book(whatever they call it in Exchange). I would like to add in the Internet address of thirty or so of their people into our Global address list for a couple of reasons.
1. My people have Blackberries and they could just type in Bob Smith, do a lookup and send to him. Similarly it would be there on their desktop address list as well.
2. I could include them in system-wide email distribution lists where applicable.
3. In the event someone quits, is terminated or swaps jobs, I could make one global change.
I thought maybe adding a new external entity instead of user, but while that shows up in our addr. list, I can't point it to an internet account. Licensing cost is not a problem so I tried giving one of them a full mailbox at my place and then have a rule fwd all to the outside addr. but it looks sloppy and it is hard to hold conversations because the fwd mailbox is in the sender spot rather than the original sender so reply doesn't work. They have done this on their exchange system so I imagine there is a way on ours as well. Thanks for any help you can give.

OTScon wrote:
>
> We have a semi permanent relationship with another company. We have
> Groupwise 7.02hp1a and they use Exchange 2007 or 2010(not sure
> which). They have added many of my people's Internet Addresses they
> normally deal with here into their Global Address Book(whatever they
> call it in Exchange). I would like to add in the Internet address of
> thirty or so of their people into our Global address list for a
> couple of reasons. 1. My people have Blackberries and they could
> just type in Bob Smith, do a lookup and send to him. Similarly it
> would be there on their desktop address list as well.
> 2. I could include them in system-wide email distribution lists where
> applicable.
> 3. In the event someone quits, is terminated or swaps jobs, I could
> make one global change.
>
> I thought maybe adding a new external entity instead of user, but
> while that shows up in our addr. list, I can't point it to an internet
> account. Licensing cost is not a problem so I tried giving one of
> them a full mailbox at my place and then have a rule fwd all to the
> outside addr. but it looks sloppy and it is hard to hold
> conversations because the fwd mailbox is in the sender spot rather
> than the original sender so reply doesn't work. They have done this
> on their exchange system so I imagine there is a way on ours as well.
> Thanks for any help you can give.
Create an external domain and post office in which you add these users.
The'll just appear in your global address book.
Cheers,
Edward

Global Address Book

I try enable all user address list (mailling list) as the global through Directory Server service where any user login to mail system (Messaging) they can check or view global address book but I can't see any global address book appear at user or admin web mail. How to appear it and how to do apply it?

what I means, how to shows all user address/mailling list when we click at address bar inside Sun Messaging. How to deploy the mailling address global for all user when they login to mail system.

Viewing exchange global address book

Tried everything I can think of but I can't find a way to make all the contacts in the exchange global address book show up in contacts.
All I've been able to do is search the address book. But I'm wanting all the contacts to show at the one time and then select from that list.
Tried turning on contacts in the account setup in settings but that only seems to setup extra searches in contacts.
All I'm trying to do is have my normal contacts list from those on the iPad and another list for the exchange global address book.
Surely something so basic must be possible.

Tried everything I can think of but I can't find a way to make all the contacts in the exchange global address book show up in contacts.
All I've been able to do is search the address book. But I'm wanting all the contacts to show at the one time and then select from that list.
Tried turning on contacts in the account setup in settings but that only seems to setup extra searches in contacts.
All I'm trying to do is have my normal contacts list from those on the iPad and another list for the exchange global address book.
Surely something so basic must be possible.

I cannot access anyone from my global address book, not even through the search. Any suggestions? iOS 7.0.4

I cannot access anyone from my global address book, not even through the search. Any suggestions? iOS 7.0.4
I could access this before.

mouse1832 wrote:
I've been to apple to speak to one of the so called genius' and even their baffled by the problem
and they told you , "Oh well" and you left without getting it resolved?

Lync 2013 - Address Book Synchronization Issues for External Users

I recently deployed Lync Server 2013 in my organization. Everything works fine except for the address book synchronizing issues and the mobility access. I would really appreciate if someone could share their knowledge as I have done lot of troubleshooting,
not sure if I have missed something. Please note my setup below for the External Web Services.
Lync Front End:
Listening: 8080 4443
Published: 80 443
I have published my External Web Services URL and the following ports are open: 4443, 443, 8080
When I look at the Lync Client Configuration, ABS Server External URL is pointing to https://lyncexternalweb.domain.com:443/abs/handler. However, GAL Status is still pointing to my internal Front End FQDN: https://internal.domain.com:443/abs/handler.
For machines that are joined to the domain, the address books synchronizes with no issues. For machines that are not joined to the domain and for external users, GALContacts and GALContacts.DB files are not event generated for the users profiles.

Hi Anthony,
Please note the findings below:
1. I was checking the Lync Client configuration on one of the PC that is not joined to the domain, still on the domain network via site to site VPN connection. I noticed that the Connected Lync Server varies: sipinternal.domain.com, sipexternal.domain.com,
lync.domain.com (Pointing to the Edge Server IP).
2. Edge Server External Settings: Single IP address with the FQDN set to lync.domain.com for all 3 services and the following ports configured. Access Edge Service: 5061, Web Conferencing Edge Service: 444, A/V Edge Service: 443 with NAT enabled public
IPv4 address. I have checked the replication status between the Front End and Edge Server, it is up to date.
3. In regard to the https://lyncdiscover.domain.com, I don't have the lyncdiscover.domain.com published, but it is pointing to the NAT enabled public IPv4 address which is assigned for A/V Edge Services.
4. For the port forwarding, I am using the Cisco Meraki router.
Please advise if there are there is something that I am missing.
Thanks!

Outlook - Global Address Book

Hi all NewB here. I tried searching for this but couldn't find it. If someone could point me in the right direction it would be greatly appreciated.
Question: Is there any to upload my outlook address book to my blackberry without using active sync or any other 3rd party software?
Problem: I work in a facility that doesn't allow any 3rd party software to be installed.
I can send and receive email from my blackberry. I've set it up using our Web Access site through my T-Mobile account. I was looking for a way to upload a csv file or the like so I could have my work Global Address Book book on my BB?
Thanks a million,
SSD

I don't understand. Why would the desktop manager be considered 3rd party? It's part of Blackberry.
Only work around I could think of is syncing your outlook at work with outlook at home, then use the desktop manager at home to sync.
ETA: Or you could download the csv. file to a gmail account and sync your blackberry with google mobile applications. They just added the contact sync not too long ago.
Message Edited by loverofman on 12-18-2008 10:42 PM
Don't delete my cookies. They're delicious.

Address Book Sync Issue

For some reason I can add entries to my address book on my mac but the inormation does not ever update on .mac even though the sync is up and running. I have attempted to re-set the sync and even gone so far as deleting all of my contacts on my mac and .mac and re-adding them through my mac. After performing that step, it syncs old data and never any new entries or changes. This issue is also occurring when syncing the contacts to my phone. I have entered new contacts and data and it is only syncing old info. I have even made sure all old back-ups have been completely deleted. Any ideas on how to fix this sync issue?
iBook Mac OS X (10.4.9)
iBook Mac OS X (10.4.9)

Welcome to Apple Discussions.
You should not try to reset the synchronization framework by selectively deleting records. Those sorts of actions are liable to trigger additional problems. Instead, to this:
• launch iSync
• open the Preferences… dialog
• press the Reset Sync History… button and follow the instructions which appear
This will force a first-time, slow synchronization event the next time that one is manually or automatically triggered. Choose to merge your records when offered that option, as it will push and pull all of the records stored in each application, device or server, insuring that changes you've made anywhere are incorporated everywhere during the process.
So that you better understand what is actually happening when you synchronize, read this document:
http://developer.apple.com/macosx/syncservices.html

Global Address book update issues

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