Global Address List (GAL) does not show up under group Contacts

I am an exchange administrator for a large organization. One of our user has an issue where he cannot see the GAL on his phone. Goes to Contacts, tap Groups, no option for GAL available. I have set up the Exchange account on the phone and he can get emails. Mail, Contacts, Calendars are all on. I have deleted the exchange account and created a new one but still no GAL. Please help. Thank you in advance!

On my phone I go to the Groups screen and at the bottom of the list it says "(account name) Global Address List".

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1) I can't easily share address books accross orgs/domains.Sharing personal address-books across hosted domains is definitely a useful feature. I could however not find an existing RFE (request for enhancement) to have this feature added to Convergence or UWC/CE so it seems the demand for such a feature is low.
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I am not new to iTunes, I had a few purchases before this issue. Between those purchases and my Apple TV "FUN" I have amassed quite a few: Seasons of TV and Movies.
1:   When I log in to my Apple TV, I can see all of the purchases that I made using both the Apple TV and those that I made previously using iTunes on my Windows based PC. All is well. They are organized by type and sorted perfectly. That plus they stream quicky and completely.
2:   When I turn on my iMac and start iTunes, I do not see my TV seasons or Movies under the "Library" section on the left side of my iTunes screen. I see the options, they are simply empty. I see no content listed within them.
3:   I can however select the "Purchased" option under the "Store" section on the left hand side of the screen. Once inside that options area, I can click on "Download Previous Purchases" in the lower right hand corner of the screen. From there I can see all of my purchased TV and Movies, including those that I had previously purchased on my old windows PC and those purchased recently on my Apple TV set. That and I can download them and make them available to my iMac version of iTunes.
5:   I am unable to see my Apple TV listed under the "Devices" section. I also do not see the "Devices" section at all, however I assume that is because it is currently emty.
QUESTIONS:
A:   Can you stream data such as TV seasons or Moies while using iTunes on an iMac. Similar to the way that you stream them from your iTunes purchase histor while viewing them on an Apple TV? Or do I need to download them inorder to view them?
B:   Is Apple TV shown under connected devices while it is connected to the Wi-Fi netwok? I can see my Iphone under devices when I connect it with a cable to my iMac. So I know that my devices section is working. I simply fear that my Appl TV is not showing up brcause of existing issues.
NOTES:
A:   All of my devices are updated with the latest available drivers.
B:   My Apple TV, iMac and iPad all work on the same Wi-Fi network. That and they are all connected to the same iTunes account.
C.   My lady is using a different login for the iMac. Her iTunes is setup but is not usng my iTunes account, it is using her account and has access to her DATA. When I log in to the iMac, my iTunes is working and is different from the iTunes that is operating under her username.
Ok Guys..and Gals please help me out. The thing is, none of this is truly effecting me in a substantial manor. I can see my purchase history, I can download parts of it to my iMac via iTunes, and my Apple TV is smoooooooth. I mainly need clarification on the questions that I asked. Can I stream using the iMac, should I see my Apple TV under devices, and why do I not see my DATA under the library section of iTunes?
THANK YOU for you time. Remember, I am relatively new to Apple as a product. And I fricking LOVE it.
When I was in my accident, my arm, my leg, my skull, my brain, my clothing, my key chain and my wallet, were all destroyed. But my iPhone survived. I have records both police and medical to prove this. The one way I had to have any initial memory of my friends and family was in that phone. I still have that phone, I always will. So Apple if you need an awesome commercial for your iPhone, Vince has got your back!!!

Ok thank you so much, for your timely response.
RESPONSES:
1)   When I set up my iMac, I did not transfer any data directly from my windows PC. I simply used the same iTunes login and account. I have access to all of the files via the "Purchased" section of the iTunes store. If I click "Download Previous Purchases" text, I can download ALL of the purchases I have ever made.
2)   I have the Apple TV 2, so good news, question answered. I thought maybe it was the Apple TV 1, but it is the Black model, so bam. Good response for you. Well the whole damned reply is an awesome response, just pointing out that one piece of awesome. I stated that it was an Apple TV 2, and yet you were still good enough to figure I could be mistaken, and provide me with knowleedge just incase.
QUESTIONS:
3)   So can my iMac not stream the data directly from itunes, without download? Apple TV can, but perhaps that is something among many things that maker it unique, and awesome.
SERIOUSLY.... THANK YOU...
I work in the computer support section for the Military. The only problem is we use Windows , lol. Well that and i've been gone for nearly 6 months on recover. I go back next month though I hope. But working in that field gives me the abilty to judge responses that run inside the same vein. Your response was so awesome that I half thought I might have written it myself.

Global Address List (GAL) does not show up under group Contacts

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