Global Address List Not Updating in Outlook

I have a question from user about Global Address Not updating in Outlook. We have a user whom name was changed, how ever his new name didn't appeared on Global Address List in Outlook client
I did explained to him that Outlook require about 48 hours to reflect a new update Global Address List then he asked me why previously (24 hours) his old name also disappear from Global Address List.
Could you please advice.

Hi,
Please check whether the new name is updated in Global Address List when the user accesses his mailbox from OWA and Outlook Online mode.
If the new name is also not changed in GAL for OWA, please refer to bawzman's suggestion to run cmdlets to update globel address list in Exchange server.
If the issue only happens in Outlook cached mode, the issue should be related to Offline Address Book which is used for Cached mode as Globle Address List. We can manually download it and update the address list by clicking Send/Receive > Send/Receive
Groups > Download Address Book to have a try.
Regards,
Winnie Liang
TechNet Community Support

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>>I have my Global Address List from the Exchange Server linked into an Access 2003 database. (Will not link to Access 2007, 2010 format). There is one field (TITLE) that appears in the structure of the linked table but the data for that field
is not downloaded. <<
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