Global connect received payment but no skype credi...

Hi there. Yesterday I paid 11,50 for skype credit through iDeal (rabobank). The payment is received by global collect and taken from my account, but NO skype credit! Reference nr is: 0030000596273145. When will I get my skype credit?? Irina.lys85

Hi,
== https://support.skype.com/en/faq/FA288/what-is-the-status-of-my-order? ==
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

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Account auto recharged on time but the skype credi...

Hi All,
My skype account automatically rechaged for the subscription call India for a month 800 minutes in 8.99$. The amount got deducted form my cedit card also got the mesage "Order Delivered" and in my purchase history with order number but still my credit is showing zero. That why cannot make a call.
Please help how the credit wiil be displyed under my subscription or how can i get my money back. Also if any one help is there any official email Id where i can post en email.Please do not tell follow this link will help you. I have gone through mail community link but no where getting live chat option or any official id wo can support.

Netflix has you pay for the moth you are going to use, so by canceling the auto payment you're cenceling the service.
Take a look at Netflix's FAQ for more info -> Cancel Your Netflix Account - Netflix Help Center

Have Unlimited World, but need Skype Credit for ca...

So I've checked and read and googled... I have the Unlimited World plan that covers China. From my understanding anyway. My account says Premium, which I read does not cover China. But I also have Unlimited World that does include China. When I go to the rates and click on China it shows the unlimited plan at the bottom. When I click it, it says I already have this plan and will be overlapping my current plan. I really need my subscription to work, otherwise I will cancel it, what's the point?

Laptopnomad wrote:
1. Would be charged to your world subscription.
2. would be charged to your world subscription.
3. It should be charged to your world subscription, but not 100% sure.
4. charged to skype credit,
Hello,
1. Correct.
2. Correct.
3. Correct. I can confirm that the forwarded calls will be charged to the Unlimited World Sub.
4. Correct.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I paid for Skype credit but it show zero

I made purchase of Euro 10 for the Skype credit, but my Skype credit show zero, pls assist.

Here are some things you can do -
https://support.skype.com/en/faq/FA50/i-just-purchased-skype-credit-but-i-cannot-make-any-calls
Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Can't use Skype credit to pay

I have credit on my account but they keep charging my PayPal as the billing method.
How can I use up my credit on account to pay my bill?
Help!

You should be able to change payment method to Skype Credit.
Try this first:
1) Go https://secure.skype.com/account/call-phones/packages
2) Open your subscription Settings
3) Click on Change payment method
4) Add another payment method -> Skype Credit
Once you have done this it should look something like this:
If these steps don't work for you then please contact customer service for further troubleshooting: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Skype Credit Dropping Fast!

Hi All,
I've made a dozen or so calls to a South African landline just lately. The PAYG call cost from the UK is 2.3p/min (inc VAT), with no connection charge. I reckon I've made roughly £5 of calls but my Skype credit has dropped my much more than this.
Is it possible to get a breakdown of all the debits to my Skype credit? I've searched the website but all I can get is the overall balance.
Thanks
Steve

pi0115 wrote:
Hi All,
I've made a dozen or so calls to a South African landline just lately. The PAYG call cost from the UK is 2.3p/min (inc VAT), with no connection charge. I reckon I've made roughly £5 of calls but my Skype credit has dropped my much more than this.
Is it possible to get a breakdown of all the debits to my Skype credit? I've searched the website but all I can get is the overall balance.
Hello Steve,
The cost of calls to South Africa from anywhere (including from within South Africa) is as follows:
There is a connection fee for all PAYG calls worldwide. There is no sales tax (VAT) payable as you have already paid tax on your Skype Credit purchase.
You can see a breakdown of your call costs at your Account Page.
If you let me know where you saw the prices you quote I'll see if we need to amend/clarify the text.
Thank you.
Pay As You Go - South Africa
Calling - per minute 1
excl. VAT
South Africa
4.1p/min
South Africa - Cape Town
4.1p/min
South Africa - Johannesburg
4.1p/min
South Africa - Mobile
13.6p/min
South Africa - Special Services
20.2p/min
1 A connection fee of 6.9p applies, unless otherwise indicated.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Can't add skype credit

Hi guys, I've been having some issues with my skype credit. During the last week, my credit has been automatically delivered and then reversed without me trying to add any credit and without my credit going under the $4.00 limit. I contacted live chat and they said I should change my password and email for security reasons. I did that and today I had the same problem but my skype credit went to 0 from $10. I decided to remove all stored payment details just in case and then re add them by buying more credit. Unfortunately it has been impossible to add credit again using my credit cards, since that is my preffered method of recharging my account.
I get the "Please check your order details and try again, or get in touch if you need help." message. I contacted live chat twice again and also called my bank to see if there was a problem with my card, but they assured me that all is good.Basically the live chat sends me to the bank and the bank sends me to live chat!!!
I've even tried recharging another skype account I have, to which I have never added credit before and still have the same problem.
I also tried a second credit card but no luck either.
Both cards were working fine till now.
Does anybody know any possible solution? It is very important to me because this is how I communicate with my family overseas.
Thanks in advance
Solved!
Go to Solution.

unfortunately, i think it is only the customer support can possibly assist you from this point. You may need to contact them again, provide them an updated and detailed description of the current situation, specify the actions you already did, then ask them what your other possible options are.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Cabbit use skype credit to dial landline and mobile

I have been using Skype for over 10 years, and work internationally, so it really comes in handy for me , escept when I have poor WIFI,,,, I use it on desktop and my Iphone,,,, This week my account was suspended for suspicious activity and I was forced to submit information to reactivate and change my password,,, now that I went through all that, I still cannot dial landline and mobile phones although I have 35$ credit showing on my account,,,I have not been told why the account was suspended in the frst place,,, and now I am travelling and cannot even use it ,,,, I am very dissappointed at the process and difficulty to contact anyone who can reactivate my service... Any other service that suspects suspicious activity would simply inform me by my known email,, and resent verification link to the email to initiate a reset,,, but instead,, microsoft goes through an extended automated process, while the customer is forced to sit and wait,, then doesnt even know in the end why the problem started in the first place,,, I am slowly migrating away from microsoft,, and this is just another reason why,,,,

You should be able to change payment method to Skype Credit.
Try this first:
1) Go https://secure.skype.com/account/call-phones/packages
2) Open your subscription Settings
3) Click on Change payment method
4) Add another payment method -> Skype Credit
Once you have done this it should look something like this:
If these steps don't work for you then please contact customer service for further troubleshooting: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Why can't I pay for a subscription with Skype cred...

I'm a little confused and want to purchase a monthly subscription through Skype, but when my credit was under a dollar, it wouldn't allow me to purchase it. So, I recharged my credit. Now, when I go to sign up for a subscription, it wants to charge my credit card again. Why can't I use the credit that it just made me sign up for? Can I purchase the monthly subscription and get a refund on my $14?

Hi Amber,
Basically you can get a refund for your Skype Credit orders, but instead could you check if you can change payment method to Skype Credit as shown here: https://support.skype.com/en/faq/FA1781/How-can-I-pay-for-a-subscription
You can't then you can make a refund request as shown here: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I have recharged my Skype credit, but still can't make a call

I was previously subscribed the Malaysia 400 mins, 1 month call to mobile numbers, and it worked totally fine. But after I finished the minutes, I did recharge again to get another 400 mins call, and the amount was deducted from my bank account. It means that Skype has received the payment. But, I still couldn't make the call, and a message says that I need to recharge appeared after every called I tried to make. Somebody please share a solution. Thanks in advance.

Hello and welcome to the Skype Community.
Your account shows that you have used your full minutes allocation in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts on August 16th 2015.
Renewing your monthly Subscription before your billing cycle ends has no effect on the date upon which your minutes allocation will be added to your account.
To continue calling until your next minutes allocation is applied to your account please purchase either a Subscription but with a different amount of minutes or Skype Credit.

Subscription payment for Skype Credit

Hi,
I wanted to pay for subscription from Skype Credit but I couldn't. I have enough money for it. All the time it shows me the form with bank card info after that I stoped.
Help me, please.
Thanks.

Hello and welcome to the Skype Community.
SkypePro was the forerunner of Subscriptions and was discontinued except for existing subscribers of which you were one so you were receiving the service.
Effectively SkypePro provided free calls to a number of countries but was restrictive compared to the present range of more flexible Subscriptions.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Credit inactive alert.. but NO credit available to activate

I received an email alert stating my credit would become inactive, so I sent an SMS to keep it alive.But yesterday I had another email telling me my credit had now become inactive and needed re-activating, Logging back in to re-activate it tells me I have 'no credit to re-activate' ??????? Where has my credit gone?

Hey, jfd2109!
Welcome to the Skype Community! I'm sorry to hear that your inactive Skype Credit has... become missing inactive credit altogether. Unfortunately, 98% of the community users, including myself, do not have the tools to assist you with your incident that may require some administrative modifications to be transacted.
However, that's where I come in and point you in the right direction for this specific case! Please sign in and submit a support request to Skype Customer Service I suggest, to you, the following categories:
Select the following option:
so that you can speak to someone who can pinpoint the issue thoroughly. Good luck! I hope you get the correct amount of Skype Credit that you are supposed to have!
Remember: The Community is here for you!
If you've got something on your mind about Skype, please don't forget about us!
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Skype credit reactivated but still disappeared

I recently reactivated my 10 euro skype credit. Today (after a skype call) I got a series of messages about 'suspicious activity' and my account was suspended. It took some link clicking and password resetting etc to get my account released. However, I just noticed that I only have 0.30 euro left??? What is going on here and what can I do about it? Thank you veyr much

Hi there! I am having trouble with a restricted/hacked account and really would like some help. I noticed that you were able to help others with my issue- I have been in contact with skype customer service reps over and over again both over email and chat since early june after I found that my account has been restricted and I've gotten the same copy and pasted reply, and no one seems to be able to help me. The stock email I keep getting claims that I've "violated" the terms of service but I have emailed and asked how I have done that and alerted the reps that I suspect my account was hacked and have not received any responses or answers. Please help! I am at wits end here! my original post is here: http://community.skype.com/t5/Security-Privacy-Trust-and/account-restricted-no-help-from-Skype-staff/m-p/4016555#M46780

Connection fee for free Skype Credit

Hi,
I recently got free Skype Credits to call landlines or mobile for up to 75 minutes. However, I would like to check if the connection fees will be deducted from this credit, since the website states that 'Calls made as part of any of our subscriptions are exempt from connection fees.'
Thanks for your assistance
Solved!
Go to Solution.

MarkChen wrote:
Hi Andre,
So will it be deducted from the credit, or as a separate charge? Thanks for the info!
From Skype Credit. When making calls with Skype Credit you have 2 charges:
1) Rate per minute: http://www.skype.com/intl/en-us/prices/payg-rates/
2) Connection fee per call: http://www.skype.com/go/connectionfee
This is why I would recommend a subscription if you are making lot of calls. With subscriptions you only make 1 payment monthly, every 3 months or yearly and you don't need to worry about connection fee.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Global connect received payment but no skype credi...

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