Global Data Plan not working in the Netherlands

I called customer service a week before my trip and arranged for the $30 "Global Data" plan to begin April 1. I have been unable to get a data connection here in the Netherlands and e-mails to customer service have gone unanswered. I cannot see anything on my account to indicate whether this has ever been activated.
By poking around the settings and setting the data networks to GSM I've been able to see Vodophone, T-Mobile, and KPN listed, but if I try to connect to any of them I get an error that indicates I cannot connect to them.
Can anyone provide some advice on how to get this working? I was really relying on this to help with getting info on places to visit and it's proving a pretty difficult trip when having to rely on free wifi spots to make up for this.

roninacolyte,
Greetings from the states! To be honest, the Thunderbolt will not work in Hong Kong. You can check out our trip planner for future reference at http://vz.to/n9PFe9
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