Global Service Monitor (GSM) Config

Hello all, I have recently configured GSM with the external monitoring services being in the U.S.
When I look at the monitor - Authoring>MP Objects>Monitors>Multi-URL Template (*Monitor Name*) it shows enabled is set to true.
However when I look at - Monitoring>Monitoring>Application Monitoring>Web Application Availability Monitoring>Web Application Status - The monitor does not have a check mark next to it.
When I look at - Monitoring>Monitoring>Application Monitoring>Web Application Availability Monitoring>Test State - none of the five external servers are checked and they all say "Not Monitored"
So I'm trying to figure out if it's enabled or not and if not where do I go to enable it? When I have setup internal (Non GSM) web tests they are just enabled so I'm not sure what's different with this one.
Thank you,
Matt

Hi,
Would you please restart the health service on the external servers. And we may try to flush health service state and caches for those server.
In addition, have you followed the below link to install GSM:
http://scug.be/christopher/2013/07/11/system-center-global-service-monitor-installation-step-by-step/
Regards,
Yan Li
Regards, Yan Li

Similar Messages

Issue in Global Services Monitor GSM

Dear all,
I'm facing a problem in Global Services Monitor.
The Resources pool contains 4 Management Servers; 2 old and 2 recently installed.
The GSM was installed and was working normally on the old Management Servers.
But, after increasing the number of management servers to be 4 instead of two, the problem appeared.
The GSM is firing alerts on the new MS's and their state are critical (old 2 servers are healthy).
The alert description is as below:
Global Service Monitor Modules: Failed to discover Global Service Monitor locations.
Failure step: 'Couldn't get the ACS endpoint from discovery service. SubscriptionId: 'a6846da0-e5d7-4bea-ab13-836d89364b60', OutsideInServiceBaseUri: 'https://gsm-prod.systemcenter.microsoft.com/''
Message: 'Could not establish trust relationship for the SSL/TLS secure channel with authority 'gsm-prod.systemcenter.microsoft.com'.'
Details: 'System.ServiceModel.Security.SecurityNegotiationException: Could not establish trust relationship for the SSL/TLS secure channel with authority 'gsm-prod.systemcenter.microsoft.com'. ---> System.Net.WebException: The underlying connection was closed:
Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.ConnectStream.WriteHeaders(Boolean async)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.IDiscovery.GetEndpoints(String subscriptionId)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.DiscoveryHelper.<>c__DisplayClass1.<DiscoverAcsEndpoint>b__0(IDiscovery service)
at Microsoft.SystemCenter.Cloud.SharedLibrary.RestCallHelper.ExecuteRestCall[TContract](Uri endpointUri, WebProxy webProxy, String accessToken, RestMethod`1 method)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.DiscoveryHelper.DiscoverAcsEndpoint(String subscriptionId, Uri outsideInServiceBaseUri, WebProxy proxy)
at Microsoft.SystemCenter.Cloud.OutsideInUnitModule.DiscoveryWriteActionModule.Execute()'
Any clue?
Regards,
Khaled A. Hamad

Hi
Is there any requirement to install the Microsoft Root Certificate on the server where SCOM console is working? Shall I need to purchase Windows Azure Subscription also for GSM? Please let me know.
The scenario is - I have one SCOM server (Including all the server roles on the single server) and other server where VMM server and SCOM console is installed. I have installed GSM Management Packs on the SCOM server and configured one Web Availability Monitor
to be monitored from external servers (e.g. Chicago).
I am getting the below error:-
Log Name: Operations Manager
Source: Health Service Modules Ex
Date: 9/11/2014 7:14:26 PM
Event ID: 10001
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: SCOMCLOUD.abc.in
Description:
Global Service Monitor Modules: Failed step: 'Couldn't get the ACS endpoint from discovery service. SubscriptionId: '1f156904-532e-416f-b570-1141438392a3', OutsideInServiceBaseUri: 'https://gsm-prod.systemcenter.microsoft.com/''. Diagnostic context: RequestId
= '0fe72d85-989c-4c1b-89c1-1f4b641c1578', New ConfigHash = '65afc4b6-c18d-5e68-56d3-482e2db1851a', '1' tests, Last ConfigHash = '00000000-0000-0000-0000-000000000000'. Exception: 'There was no endpoint listening at https://gsm-prod.systemcenter.microsoft.com/DiscoveryService/1f156904-532e-416f-b570-1141438392a3/Endpoints
that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.'
One or more workflows were affected by this.
Workflow name: Microsoft.SystemCenter.Omonline.OutsideIn.Discovery.ConfigUploaderRule
Instance name: Global Service Monitor
Instance ID: {298CB0DA-4453-EFD2-A7AC-C2E8F2F7100D}
Management group: SCOMGROUP
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Health Service Modules Ex" />
<EventID Qualifiers="0">10001</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-09-11T13:44:26.000000000Z" />
<EventRecordID>149790</EventRecordID>
<Channel>Operations Manager</Channel>
<Computer>SCOMCLOUD.abc.in</Computer>
<Security />
</System>
<EventData>
<Data>SCOMGROUP</Data>
<Data>Microsoft.SystemCenter.Omonline.OutsideIn.Discovery.ConfigUploaderRule</Data>
<Data>Global Service Monitor</Data>
<Data>{298CB0DA-4453-EFD2-A7AC-C2E8F2F7100D}</Data>
<Data>Failed step: 'Couldn't get the ACS endpoint from discovery service. SubscriptionId: '1f156904-532e-416f-b570-1141438392a3', OutsideInServiceBaseUri: 'https://gsm-prod.systemcenter.microsoft.com/''. Diagnostic context: RequestId = '0fe72d85-989c-4c1b-89c1-1f4b641c1578',
New ConfigHash = '65afc4b6-c18d-5e68-56d3-482e2db1851a', '1' tests, Last ConfigHash = '00000000-0000-0000-0000-000000000000'. Exception: 'There was no endpoint listening at https://gsm-prod.systemcenter.microsoft.com/DiscoveryService/1f156904-532e-416f-b570-1141438392a3/Endpoints
that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.'</Data>
<Data>Global Service Monitor Modules</Data>
<Data>Couldn't get the ACS endpoint from discovery service. SubscriptionId: '1f156904-532e-416f-b570-1141438392a3', OutsideInServiceBaseUri: 'https://gsm-prod.systemcenter.microsoft.com/'</Data>
<Data>RequestId = '0fe72d85-989c-4c1b-89c1-1f4b641c1578', New ConfigHash = '65afc4b6-c18d-5e68-56d3-482e2db1851a', '1' tests, Last ConfigHash = '00000000-0000-0000-0000-000000000000'</Data>
<Data>There was no endpoint listening at https://gsm-prod.systemcenter.microsoft.com/DiscoveryService/1f156904-532e-416f-b570-1141438392a3/Endpoints that could accept the message. This is often caused by an incorrect address or SOAP action.
See InnerException, if present, for more details.</Data>
<Data>System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://gsm-prod.systemcenter.microsoft.com/DiscoveryService/1f156904-532e-416f-b570-1141438392a3/Endpoints that could accept the message. This is often
caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote name could not be resolved: 'gsm-prod.systemcenter.microsoft.com'
at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
--- End of inner exception stack trace ---
Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.IDiscovery.GetEndpoints(String subscriptionId)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.DiscoveryHelper.<>c__DisplayClass1.<DiscoverAcsEndpoint>b__0(IDiscovery service)
at Microsoft.SystemCenter.Cloud.SharedLibrary.RestCallHelper.ExecuteRestCall[TContract](Uri endpointUri, WebProxy webProxy, String accessToken, RestMethod`1 method)
at Microsoft.SystemCenter.Cloud.SharedLibrary.Discovery.DiscoveryHelper.DiscoverAcsEndpoint(String subscriptionId, Uri outsideInServiceBaseUri, WebProxy proxy)
at Microsoft.SystemCenter.Cloud.OutsideInUnitModule.ConfigUploaderWriteActionModule.Execute()</Data>
</EventData>
</Event>
Any HELP would be really Appreciated.
Thanks in advance.
Abhinav | MCTS-Server Virtualization

CAD service monitor requires SNMP config

When attempting to run the CAD service monitor on the server the page loads but the connection to the server for process status times out on the SNMP connection.
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Can anyone running CAD 8.x please test the monitor.jsp and post if it's broken!
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Sent from Cisco Technical Support iPhone App

Deployed KM Scheduler Task Does Not Appear in Global Services / Scheduler T

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Cheers,
Steve

Having Issue with Service Monitor Report when using Oracle DB

Hi,
I set up Oracle XE to store monitoring and message data for Service Monitor. I configured the Database Connection in Policy Studio, and deployed the configuration. When starting the Service Monitor, I got "There are no reporting nodes configured." error.
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INFO 27/Jan/2012:13:14:03.785 [911baa00] keypairs configured
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INFO 27/Jan/2012:13:14:04.456 [911baa00] Initializing report file format transformer
INFO 27/Jan/2012:13:14:13.005 [911baa00] Server initialized
INFO 27/Jan/2012:13:14:13.206 [911baa00] TCP interface
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You need to add a Gateway node the service monitor.
To do this browse to http://HOST:8040/
Using the default port, you can connect to the Service Monitor interface in a browser, where HOST points to the IP address or hostname of the machine on which Service Monitor is installed.
Right mouse click and add the Gateway node.

Error while creating KM Global Service

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I have created the Global Service project by importing this zip file as Multiple Existing Projects into workspace in NWDS 7.0 SP 9....
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Thanks in Advance,
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/* Point will be rewarded for useful answers */

Hi Praveen,
 Thanks for your reply and i have awarded points to you. I can able to deploy the Global Service after renaming install instead of local. But the Global Service is a little complex. If you (or anybody) have any coding for global service, please send me (My MailID is: [email protected] ) or paste the code here.
Points will be awarded.
Thanks in Advance,
Chinnadurai. R.

Exception in global forwards in strut-config.xml

Hi friends,
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 org.apache.jsp.test_jsp._jspService(org.apache.jsp.test_jsp:76)
 org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
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 org.apache.jsp.test_jsp._jspx_meth_logic_forward_0(org.apache.jsp.test_jsp:93)
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 javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
 org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:322)
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 org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
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<?xml version="1.0" encoding="ISO-8859-1" ?>
<!DOCTYPE struts-config PUBLIC
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<struts-config>

<global-forwards>
<forward name="welcome" path="/LPCIndex/doit.do" redirect="true"/>
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<action-mappings>
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</action>
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is
<?xml version="1.0" encoding="ISO-8859-1"?>

<web-app xmlns="http://java.sun.com/xml/ns/j2ee"
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 version="2.4">
<display-name>Welcome to Tomcat</display-name>
<description>
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</description>


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<servlet>
<servlet-name>action</servlet-name>
<servlet-class>org.apache.struts.action.ActionServlet</servlet-class>
<init-param>
<param-name>config</param-name>
<param-value>/WEB-INF/struts-config.xml</param-value>
</init-param>
</servlet>
<servlet-mapping>
<servlet-name>action</servlet-name>
<url-pattern>*.do</url-pattern>
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<%@ taglib uri="/WEB-INF/struts-logic.tld" prefix="logic"%>
<html>
<body>
<logic:forward name="welcome"/>
</body>
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thanks
R

its done by adding
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Hi all
I downloaded the sample application from sdn called com.sap.netweaver.kmc.globalservice.zipIts sample global service for capturing KM events.
I modified only the EventHandler.java and added some JCO statements in the method when something gets deleted from KM repository.
While creating PAR file I renamed dir called local to install under src config, because it was giving exception.
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Points will be definitely awarded.

Hi All KM Experts
Please reply back...

CUCMS Service Monitor 8.0 and 1040

Hi there
We have installed CUCMS 8.0, we also have Service Monitor 8.0 installed.
When trying to configure a 1040 sensor we are unable to add the IP address of the 1040 sensor since, there is no option to add an IP address of the sensor. when we go to edit the configuration we see that the IP address of the sensor is the mac address and we are unable to edit this information as well. Therefore we suspect that this is a bug.
We are unable to pick up the 1040 sensor.
Attached is the screenshot of our problem.
Please advise is this is a bug?
Many thanks
Shabeer

The sensors do a DHCP.requestto get IP, TFTP server addres
So you need to setup a server that will respond with an IP for this mac address and give the IP address of a TFTP server (option 150).
You Service Monitor or CallManager can be such a TFTP server.
There on the TFTP server you must place a file called QOV.CFG
In Service Monitor -> Configuration -> Sensors you can make config this file, then copy it to the TFTP server
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Cheers,
Michel

Delete Global Service

Hi,
Is it possible to delete a global service (not only deativate it)? I'm working with a EP 6.0 NW04 Stack 10 portal.
Regards, Daniel

Hi Thilo
Thanks for your answer. My problem is, that I have two Global Services with 2 instaces (see error message below), and one of this instances is active (But both share the same java class). So if I undeploy the class the CM won't start up anymore, because the class for the Global Service is missing. On the other hand I can't deactivate the Global Service, because there are 2 instances... Any ideas?
Configuration object ".../MSPropertyExtractor Global Service/MSPropertyExtractor" is not a singleton: 2 instances exist for the correponding config class ".../Global Services/MSPropertyExtractor Global Service".
Regards, Daniel

Service Monitor and Sensor 1040

Hi,
i have a problem with service monitor.
my service monitor cannot register cisco 1040 sensor.status is waiting.
i already upload config file and software image for the sensor 1040 to TFTP server/CUCM.
my topology is
sensor(192.168.206.202) ---> TFTP/CUCM (192.168.206.11) ----> Service Monitor (192.168.253.146)
sensor information status said that
not communication with receiver.
and service monitor address is empty.
please need your advice.
regards
afdilah

Damsky92 msn
[email protected] if you need help dont dude
This is a other method to check the sensor is fine and you can mixed with another above drescribe here
Fist step install download winagents tftp server ,
enter a Service Monitor Server   Configuration / sensor1040 and in TFTP server enter    ip address(winagents tftpserver) and go to SETUP
in setup   put you ip address in PRIMARY SERVICE MONITOR and push OK   you look the server write file in (TFTP server )
Next STEP
Go to MANAGEMENT   and add new sensor you need mac address remember second port in sensor is span port
you can make a sencond file in the tftp server
Next STEP
go to service monitor server and copy file *.img CSCOpx/
Next STEP
Search you dhcp server switch     option 150 in put your ip address tftp server when sensor power off and power on
the sensor search tftp server and search files to autoconfig and register to service monitor
when test is ok
its time to upload change winagent tftp server to callmanager tftp server
good lucky

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When I configured everything from the begining I could do CDR reports and saw all calls in them but I renamed the cluster so it wouldn't just say StandAloneCluster. Everything except CDR Reports seems to work.
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I found the problem, Even though I had applied config on the UCM after changing the name from StandAloneCluster to another name the calls in CDR were slill saved with cluster name StandAloneCluster.
Since this is a lab and I didn't have time for troubleshooting I restarted the publisher and after that the calls were marked with the new name and I could find them in the reports again.

Service monitoring is not showing all the services when i create a service monitor under Management pack templates.

Hi All,
I am using SCOM 2007 R2 CU4 in my environment. I want to do a service monitoring on specific agents. When i try creating this service monitor which comes under the Management pack template when i select the service which i want to monitor it does not
show all the services in the drop down.
For example - I have Windows audio service which is present on the machine, But it is not showing in the service list.
So from the services stating from "W" i see only 5 in SCOM and in services.msc in the Agent i see more than 5.
Below is the screen shot.
Can any one please help.
Gautam.75801

Hi Yan Li,
So based on your above suggestion, If the services are already managed / monitored by a specific
management pack those services will not appear here in the Wizard while creating this type of a Management pack object alert right ?
If that is the case why does not the same reflect here in the operations console in the Services monitor
TAB ?
Gautam.75801

How to use Properties Metadata global service using KM API's

Hi,
I have a requirement where I need to get the list of property Namespaces configured in the KM Portal and also all property Names associated with each Namespace.
I was able to see the list of Namespaces in KM portal at "ContentManagement --> Global Services --> Property Metadata --> Namespaces"
Is there any way to access the Property Metadata service and get the list of Namespaces?
I have seen few posts using the IPropertyConfigurationService as below:
IPropertyConfigurationService configService;
try {
configService =
(IPropertyConfigurationService) ResourceFactory
.getInstance()
.getServiceFactory()
.getService("PropertyConfigurationService");
} catch (PropertyConfigurationServiceException e) {
e.printStackTrace();
I am not sure if IPropertyConfigurationService has API's to give the list of Namespaces as I was not able to figure out the jar file in which API's related to IPropertyConfigurationService exists.
Will the IPropertyConfigurationService be useful to fetch all the configured Namespaces? If so, which jar file should I place in my build and class path?
Also, Can I get the property names associated with each namespace?
Any help or hint is greatly appreciated.
Thanks,
Suresh.

Hi Praveen,
Thanks for the information on km.shared.service.propertyconfig_api.jar file. I have located the file in the mentioned location and was using it sucessfully.
I was able to use IPropertyConfigurationService and fetch the MetaData properties in the Portal application.
But, when I place the same code on WebDynpro application it doesn't work.
I have placed the km.shared.service.propertyconfig_api.jar in lib folder of the WebDynpro project, but on runtime I get ClassNotFound exceptions of various classes.
I was wondering if there is any configuration that need to be mentioned for accessing KM Portal applications in WebDynpro.
I have found one post related to this which was talking about using IPropertyConfigurationService in WebDynpro, but not directly, using EJB
Link:[https://www.sdn.sap.com/irj/sdn/thread?threadID=338383]
Can you throw some hints on how to go about this issue.
Thanks,
Suresh.

Error when modifying global services plan

I'm trying to modify the global services part of my wireless plan. When I try submitting this change, I get the error message "You currently are on the selected plan. Please select another plan." Is this a bug with the site or is there some other way to change just the global services part of my plan?

I can help you with that, c_b1. Which plan do you currently have? Which plan are you attempting to change to?
ChaunceyM_VZW
Follow us on twitter @VZWSupport

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