Go.bat gets a "Connection Lost"

When i run the go.bat, i get "connection lost",  I am using port 50004,   When I run http://localhost:50000  i get "Dispatcher running, but no server connected"
when i "telnet localhost (or server name) 50008"  I get the same message
I have checked and all the services are running through the sap managment console.
I saw the document on sapnet that show to make changes to the P4 area,  but my screens are different and doesn't have the 2nd set of  user input values.
Below is a copy of the trace file from the visualizer
#1.5#C00095B7F775000000000000206E41B500040D1C6753DBC8#1140315550627#com.sap.engine.services.adminadapter.gui.tasks.LoginTask##com.sap.engine.services.adminadapter.gui.tasks.LoginTask#######Thread[Thread-2,5,main]##0#0#Error##Java###Error while trying to login to localhost: Connection lost.
[EXCEPTION]
#1#com.sap.engine.services.security.exceptions.BaseLoginException: Cannot create new RemoteLoginContext.
     at com.sap.engine.services.security.remote.login.RemoteLoginContext.<init>(RemoteLoginContext.java:65)
     at com.sap.engine.services.adminadapter.gui.tasks.LoginTask.connectAction(LoginTask.java:97)
     at com.sap.engine.services.adminadapter.gui.tasks.LoginTask.run(LoginTask.java:79)
     at java.lang.Thread.run(Thread.java:534)
Caused by: com.sap.engine.services.rmi_p4.P4IOException: Connection lost.
     at com.sap.engine.services.rmi_p4.P4ObjectBrokerClientImpl.getException(P4ObjectBrokerClientImpl.java:562)
     at com.sap.engine.services.rmi_p4.P4ObjectBrokerClientImpl.getException(P4ObjectBrokerClientImpl.java:552)
     at com.sap.engine.services.rmi_p4.InitialCall.getResult(InitialCall.java:72)
     at com.sap.engine.services.rmi_p4.P4ObjectBrokerClientImpl.resolveInitialReference(P4ObjectBrokerClientImpl.java:121)
     at com.sap.engine.services.rmi_p4.P4ObjectBrokerClientImpl.resolveInitialReference(P4ObjectBrokerClientImpl.java:84)
     at com.sap.engine.services.security.remote.login.RemoteLoginContext.<init>(RemoteLoginContext.java:54)
     ... 3 more
#1.5#C00095B7F775000000000002206E41B500040D1C675429E8#1140315550657#com.sap.engine.services.adminadapter.gui.tasks.LoginTask##com.sap.engine.services.adminadapter.gui.tasks.LoginTask#######Thread[Thread-2,5,main]##0#0#Error#1#/System/Server/VisualAdministrationTool#Plain###Error while trying to login to localhost: Connection lost.#

Hi David,
Im also getting 'Connection lost' in Visual Admin and 'Dispatcher running, but no server connected' in the http://localhost:50000/index.html.
Please let me know how you solved your problem. My MMC shows the server to be startred successfully. My jcontrol and jlaunch processes are also running and my license is also installed for WAS ABAP. I have WAS ABAP+JAVA Ver6.40.
regards,
Shobhit

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    [0x3bb440]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1[0x1cf7966]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgrlrReadAlertMsg+0x562)[0x1cf7126]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgrxae_alert_ext+0x2d4)[0xbbcf44]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1[0xb9f25c]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgrmqmf_fetch_real+0x23f)[0xb9bc1f]
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    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgvm_query_wcmd+0x36f)[0x1abf053]
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    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgvci_main_int+0x43b)[0x1c59e61]
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    b7e00000-b7e21000 rw-p b7e00000 00:00 0
    b7e21000-b7f00000 ---p b7e21000 00:00 0
    b7f68000-b7f90000 rw-p b7f68000 00:00 0
    bfc54000-bfc6d000 rwxp bffe5000 00:00 0          [stack]
    bfc6d000-bfc6e000 rw-p bfffe000 00:00 0
    starting Oracle 11gr2 Im getting Error: ORA-03135: connection lost contact
    Im on Laptop running Linux Centos 6.3 Host.
    and Im running Oracle 11gr2 on Oracle Enterprise Linux in VMware (Guest).
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    When attempting login from the Oracle Enterprise Manager Database Control
    I got  Error: "Your username and/or password are invalid."
    [test@localhost ~]$ xhost +
    access control disabled, clients can connect from any host
    [test@localhost ~]$
    [test@localhost ~]$ su - root
    Password:
    [root@localhost ~]#
    [root@localhost ~]# su - oracle
    [oracle@localhost ~]$
    [oracle@localhost ~]$ export ORACLE_SID=db11gr2
    [oracle@localhost ~]$
    [oracle@localhost ~]$ echo $ORACLE_HOME
    /u01/app/oracle/product/11.2.0/db_1
    [oracle@localhost ~]$
    [oracle@localhost ~]$ echo $ORACLE_BASE
    /u01/app/oracle
    [oracle@localhost ~]$
    [oracle@localhost ~]$ echo $ORACLE_SID
    db11gr2
    [oracle@localhost ~]$
    [oracle@localhost ~]$ lsnrctl start
    LSNRCTL for Linux: Version 11.2.0.1.0 - Production on 04-DEC-2013 12:23:07
    Copyright (c) 1991, 2009, Oracle.  All rights reserved.
    Starting /u01/app/oracle/product/11.2.0/db_1/bin/tnslsnr: please wait...
    TNSLSNR for Linux: Version 11.2.0.1.0 - Production
    System parameter file is /u01/app/oracle/product/11.2.0/db_1/network/admin/listener.ora
    Log messages written to /u01/app/oracle/diag/tnslsnr/localhost/listener/alert/log.xml
    Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=localhost.localdomain)(PORT=1521)))
    Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=localhost.localdomain)(PORT=1521)))
    STATUS of the LISTENER
    Alias                     LISTENER
    Version                   TNSLSNR for Linux: Version 11.2.0.1.0 - Production
    Start Date                04-DEC-2013 12:23:08
    Uptime                    0 days 0 hr. 0 min. 0 sec
    Trace Level               off
    Security                  ON: Local OS Authentication
    SNMP                      OFF
    Listener Parameter File   /u01/app/oracle/product/11.2.0/db_1/network/admin/listener.ora
    Listener Log File         /u01/app/oracle/diag/tnslsnr/localhost/listener/alert/log.xml
    Listening Endpoints Summary...
      (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=localhost.localdomain)(PORT=1521)))
    Services Summary...
    Service "db11gr2" has 1 instance(s).
      Instance "db11gr2", status UNKNOWN, has 1 handler(s) for this service...
    The command completed successfully
    [oracle@localhost ~]$
    [oracle@localhost ~]$ emctl start dbconsole
    Oracle Enterprise Manager 11g Database Control Release 11.2.0.1.0
    Copyright (c) 1996, 2009 Oracle Corporation.  All rights reserved.
    https://localhost.localdomain:1158/em/console/aboutApplication
    Starting Oracle Enterprise Manager 11g Database Control ............... started.
    Logs are generated in directory /u01/app/oracle/product/11.2.0/db_1/localhost.localdomain_db11gr2/sysman/log
    [oracle@localhost ~]$
    [oracle@localhost ~]$ sqlplus "/as sysdba"
    SQL*Plus: Release 11.2.0.1.0 Production on Wed Dec 4 12:26:38 2013
    Copyright (c) 1982, 2009, Oracle.  All rights reserved.
    Connected to an idle instance.
    SQL> shutdown abort;
    ORACLE instance shut down.
    SQL>
    SQL> startup;
    ORACLE instance started.
    Total System Global Area  799313920 bytes
    Fixed Size                  1339484 bytes
    Variable Size             318771108 bytes
    Database Buffers          473956352 bytes
    Redo Buffers                5246976 bytes
    Database mounted.
    ORA-00600: internal error code, arguments: [4194], [: no
    SQL> startup;
    ORA-24324: service handle not initialized
    ORA-01041: internal error. hostdef extension doesn't exist
    SQL>
    SQL>
    SQL> quit
    Disconnected from Oracle Database 11g Enterprise Edition Release 11.2.0.1.0 - Production
    With the Partitioning, OLAP, Data Mining and Real Application Testing options
    [oracle@localhost ~]$
    [oracle@localhost ~]$ sqlplus "/as sysdba"
    SQL*Plus: Release 11.2.0.1.0 Production on Wed Dec 4 12:59:23 2013
    Copyright (c) 1982, 2009, Oracle.  All rights reserved.
    Connected to an idle instance.
    SQL> startup;
    ORACLE instance started.
    Total System Global Area  799313920 bytes
    Fixed Size                  1339484 bytes
    Variable Size             318771108 bytes
    Database Buffers          473956352 bytes
    Redo Buffers                5246976 bytes
    Database mounted.
    Database opened.
    SQL>
    SQL>
    ERROR at line 1:
    ORA-03135: connection lost contact
    Process ID: 8973
    Session ID: 1 Serial number: 5
    SQL> startup;
    ORA-24324: service handle not initialized
    ORA-01041: internal error. hostdef extension doesn't exist
    SQL>
    SQL> quit
    Disconnected from Oracle Database 11g Enterprise Edition Release 11.2.0.1.0 - Production
    With the Partitioning, OLAP, Data Mining and Real Application Testing options
    [oracle@localhost ~]$
    [oracle@localhost ~]$ sqlplus "/as sysdba"
    SQL*Plus: Release 11.2.0.1.0 Production on Wed Dec 4 13:12:03 2013
    Copyright (c) 1982, 2009, Oracle.  All rights reserved.
    Connected to an idle instance.
    SQL> startup;
    ORACLE instance started.
    Total System Global Area  799313920 bytes
    Fixed Size                  1339484 bytes
    Variable Size             318771108 bytes
    Database Buffers          473956352 bytes
    Redo Buffers                5246976 bytes
    Database mounted.
    Database opened.
    SQL>
    SQL> select STATUS, DATABASE_STATUS from v$instance;
    STATUS       DATABASE_STATUS
    OPEN         ACTIVE
    SQL>
    SQL> SELECT * FROM v$instance;
    ERROR:
    ORA-03114: not connected to ORACLE
    [oracle@localhost ~]$
    [oracle@localhost ~]$ sqlplus "/as sysdba"
    SQL*Plus: Release 11.2.0.1.0 Production on Wed Dec 4 13:17:37 2013
    Copyright (c) 1982, 2009, Oracle.  All rights reserved.
    Connected to an idle instance.
    SQL> startup;
    ORACLE instance started.
    Total System Global Area  799313920 bytes
    Fixed Size                  1339484 bytes
    Variable Size             318771108 bytes
    Database Buffers          473956352 bytes
    Redo Buffers                5246976 bytes
    Database mounted.
    Database opened.
    SQL>
    SQL> SELECT * FROM v$instance;
    INSTANCE_NUMBER INSTANCE_NAME
    HOST_NAME
    VERSION           STARTUP_T STATUS       PAR    THREAD# ARCHIVE LOG_SWITCH_WAIT
    LOGINS     SHU DATABASE_STATUS   INSTANCE_ROLE      ACTIVE_ST BLO
                  1 db11gr2
    localhost.localdomain
    11.2.0.1.0        04-DEC-13 OPEN         NO           1 STOPPED
    ALLOWED    NO  ACTIVE            PRIMARY_INSTANCE   NORMAL    NO
    SQL>
    alert log file
    [oracle@localhost ~]$
    [oracle@localhost ~]$ adrci
    ADRCI: Release 11.2.0.1.0 - Production on Wed Dec 4 17:09:47 2013
    Copyright (c) 1982, 2009, Oracle and/or its affiliates.  All rights reserved.
    ADR base = "/u01/app/oracle"
    adrci> set editor emacs
    adrci> show alert
    Choose the alert log from the following homes to view:
    1: diag/rdbms/unknown/DB11G
    2: diag/rdbms/db11gr2/db11gr2
    3: diag/tnslsnr/localhost/listener
    Q: to quit
    Please select option: 2
    *** glibc detected *** adrci: malloc(): memory corruption: 0x09de7160 ***
    ======= Backtrace: =========
    /lib/libc.so.6[0x1d42dd]
    /lib/libc.so.6(__libc_malloc+0x67)[0x1d5e97]
    /lib/ld-linux.so.2[0x331f8a]
    /lib/ld-linux.so.2[0x33215a]
    /lib/ld-linux.so.2[0x32e3ce]
    /lib/libc.so.6[0x272550]
    /lib/libc.so.6(_dl_sym+0x1a)[0x2728fa]
    /lib/libdl.so.2[0x110e08]
    /lib/ld-linux.so.2[0x331e66]
    /lib/libdl.so.2[0x1112cc]
    /lib/libdl.so.2(dlsym+0x63)[0x110d93]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(sskgds_save_text_start_end+0x47)[0xa0fb37]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(skgdsinit+0xb7)[0xa0a909]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1[0x15edea8]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(kgdsdsts+0x26)[0x15ef8c2]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgemdGetCallStackWFlag+0x102)[0x198961a]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgemdGetCallStack+0x2d)[0x198950d]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1[0x1989250]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgemdFillIncCtx+0x72)[0x1989088]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgexPopulateIncCtx+0x67)[0x1994d25]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgexProcessError+0x75)[0x1996437]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1[0x19601c5]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgePostErrorDirect+0x650)[0x1960b3c]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1[0x1c58fb6]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1[0x183c44e]
    [0x3bb440]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1[0x1cf7966]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgrlrReadAlertMsg+0x562)[0x1cf7126]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgrxae_alert_ext+0x2d4)[0xbbcf44]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1[0xb9f25c]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgrmqmf_fetch_real+0x23f)[0xb9bc1f]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgrmqmf_fetch+0xee)[0xb9b520]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1[0xb53c3e]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgrip_relation_iterator+0x16c)[0xb531bc]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgripricm_rltniter_wcbf_mt+0x1f7)[0xb52709]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgripritc_rltniter_wcbf+0xe6)[0xb585f2]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgvm_query+0x3f2)[0x1abe62c]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgvm_query_wcmd+0x36f)[0x1abf053]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1[0x1c3e116]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1[0x1c3f5b7]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1[0x1c4e2ae]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgvciec_exec_cmd+0x4a2)[0x1c4d640]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(dbgvci_main_int+0x43b)[0x1c59e61]
    adrci[0x8048c5b]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(lpmcall+0x363)[0x1496ec3]
    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1(lpmpmai+0x15c)[0x1497904]
    adrci[0x8048aa5]
    /lib/libc.so.6(__libc_start_main+0xdc)[0x17fe9c]
    adrci[0x8048811]
    ======= Memory map: ========
    00110000-00112000 r-xp 00000000 08:03 5925240    /lib/libdl-2.5.so
    00112000-00113000 r-xp 00001000 08:03 5925240    /lib/libdl-2.5.so
    00113000-00114000 rwxp 00002000 08:03 5925240    /lib/libdl-2.5.so
    00114000-00139000 r-xp 00000000 08:03 5925284    /lib/libm-2.5.so
    00139000-0013a000 r-xp 00024000 08:03 5925284    /lib/libm-2.5.so
    0013a000-0013b000 rwxp 00025000 08:03 5925284    /lib/libm-2.5.so
    0013b000-0014f000 r-xp 00000000 08:03 5925246    /lib/libpthread-2.5.so
    0014f000-00150000 r-xp 00013000 08:03 5925246    /lib/libpthread-2.5.so
    00150000-00151000 rwxp 00014000 08:03 5925246    /lib/libpthread-2.5.so
    00151000-00153000 rwxp 00151000 00:00 0
    00153000-00166000 r-xp 00000000 08:03 5925301    /lib/libnsl-2.5.so
    00166000-00167000 r-xp 00012000 08:03 5925301    /lib/libnsl-2.5.so
    00167000-00168000 rwxp 00013000 08:03 5925301    /lib/libnsl-2.5.so
    00168000-0016a000 rwxp 00168000 00:00 0
    0016a000-002a9000 r-xp 00000000 08:03 5925233    /lib/libc-2.5.so
    002a9000-002aa000 --xp 0013f000 08:03 5925233    /lib/libc-2.5.so
    002aa000-002ac000 r-xp 0013f000 08:03 5925233    /lib/libc-2.5.so
    002ac000-002ad000 rwxp 00141000 08:03 5925233    /lib/libc-2.5.so
    002ad000-002b0000 rwxp 002ad000 00:00 0
    002b0000-002b1000 r-xp 00000000 08:03 3905250    /usr/lib/libaio.so.1.0.1
    002b1000-002b2000 rwxp 00000000 08:03 3905250    /usr/lib/libaio.so.1.0.1
    002b2000-002bb000 r-xp 00000000 08:03 5925256    /lib/libnss_files-2.5.so
    002bb000-002bc000 r-xp 00008000 08:03 5925256    /lib/libnss_files-2.5.so
    002bc000-002bd000 rwxp 00009000 08:03 5925256    /lib/libnss_files-2.5.so
    002bd000-002c8000 r-xp 00000000 08:03 5925425    /lib/libgcc_s-4.1.2-20080825.so.1
    002c8000-002c9000 rwxp 0000a000 08:03 5925425    /lib/libgcc_s-4.1.2-20080825.so.1
    00324000-0033e000 r-xp 00000000 08:03 5925219    /lib/ld-2.5.so
    0033e000-0033f000 r-xp 00019000 08:03 5925219    /lib/ld-2.5.so
    0033f000-00340000 rwxp 0001a000 08:03 5925219    /lib/ld-2.5.so
    003bb000-003bc000 r-xp 003bb000 00:00 0          [vdso]
    003bc000-01fc3000 r-xp 00000000 08:03 4984633    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1
    01fc3000-020a7000 rwxp 01c07000 08:03 4984633    /u01/app/oracle/product/11.2.0/db_1/lib/libclntsh.so.11.1
    020a7000-020c1000 rwxp 020a7000 00:00 0
    025b1000-027ce000 r-xp 00000000 08:03 5006042    /u01/app/oracle/product/11.2.0/db_1/lib/libnnz11.so
    027ce000-027fc000 rwxp 0021d000 08:03 5006042    /u01/app/oracle/product/11.2.0/db_1/lib/libnnz11.so
    027fc000-027fe000 rwxp 027fc000 00:00 0
    08048000-08049000 r-xp 00000000 08:03 1407670    /u01/app/oracle/product/11.2.0/db_1/bin/adrci
    08049000-0804a000 rw-p 00000000 08:03 1407670    /u01/app/oracle/product/11.2.0/db_1/bin/adrci
    09d62000-09e0d000 rw-p 09d62000 00:00 0          [heap]
    b7e00000-b7e21000 rw-p b7e00000 00:00 0
    b7e21000-b7f00000 ---p b7e21000 00:00 0
    b7f68000-b7f90000 rw-p b7f68000 00:00 0
    bfc54000-bfc6d000 rwxp bffe5000 00:00 0          [stack]
    bfc6d000-bfc6e000 rw-p bfffe000 00:00 0

    Hi,
    Please check Oracle support id : Troubleshooting ORA-3135 Connection Lost Contact (Doc ID 787354.1)

  • I cannot install Adobe Flash Player.  I have windows 7 64bit and firefox browser.  During install i get a message 'lost connection', followed by 'trying to reconnect', and then connection failed

    I cannot install Adobe Flash Player. I have windows 7 64bit and firefox browser. During install i get a message 'lost connection', followed by 'trying to reconnect', and then connection failed

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    Jason Pearlson
          From: Jeromie Clark <[email protected]>
    To: Jason Pearlson <[email protected]>
    Sent: Wednesday, March 25, 2015 10:46 PM
    Subject:  I cannot install Adobe Flash Player.  I have windows 7 64bit and firefox browser.  During install i get a message 'lost connection', followed by 'trying to reconnect', and then connection failed
    I cannot install Adobe Flash Player.  I have windows 7 64bit and firefox browser.  During install i get a message 'lost connection', followed by 'trying to reconnect', and then connection failed
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  • MY wireless mouse keeps quitting.  It quits I get 'connection lost'.  It starts up i get 'connected'.  I've installed new batteries, same problem.  Do I need new rechargeable batteries from the Apple store?

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    Anything in this thread that might help - Woyin's contribution at the end is worth a look:
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  • Frequently getting  ORA-03135: connection lost contact

    Good morning !
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    select log_mode from v$database
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    ORACLE instance started.
    Total System Global Area  608174080 bytes
    Fixed Size                  1268920 bytes
    Variable Size             167773000 bytes
    Database Buffers          436207616 bytes
    Redo Buffers                2924544 bytes
    SQL> alter database mount;
    Database altered.
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    >>>> after 5 mins ..
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    ORA-24324: service handle not initialized
    ORA-01041: internal error. hostdef extension doesn't exist
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    which product and which version are you using?
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  • Getting Error ORA-03135: connection lost contact

    Hi all.
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    which product and which version are you using?
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  • Trying to get broadband connected...

    Hello,
    I'm writing this in the hope that someone can help me. I placed an order for a combined TV, phone and broadband on 14th May and was given a connection date of 31st May between 8am and 1pm. I took the day off work and at 10 am 2 BT openreach vans parked outside my house. I went down to ask if either of them were there to connect me and they said neither of them was. A courier arrived at this point with all the equipment and I was advised to call and check on the engineer status. I called at 1pm to say nobody had arrived and they apologised, offered a £10 compensation and said that the IT system was down for the engineers so they couldn't access the log but guaranteed that an engineer would attend later that day before 5pm.
    I called back at 5 as nobody had arrived and was told that the engineer had reported it as being unable to gain access due to customer not being present. I was absolutely livid at hearing this and demanded that an engineer attend that evening only to be told that they'd finished work for the weekend and Tue 4th June would be the earliest. I asked to submit a formal complaint and the manager that I spoke to in the technical department said that he would note my dissatisfaction and email my partner, whose name the account is in, with confirmation of what they were doing to resolve the issue as well as details of his name, department and position along with the same info on the other operators that I had spoken to. No such email was received but we did get a text to say that we would be connected on Thursday 6th June!
    My partner called on Monday to ask why she'd not received the email and to check exactly when we were getting connected as we would again have to take time off work. She was told that the text was wrong and that it would indeed be Tue 4th June. She managed to arrange to work from home that day at the last minute and an engineer duly attended but only activated the phone line and, when asked about the internet, said it was "nothing to do with him".
    I called BT that afternoon to clarify what was happening with the broadband and was told to not worry, that the service would go live within 12 hours of the engineer visit. I waited the 12 hours and called to check, only to be told that the service had been cancelled by someone in an administrative error and that it would be 2-3 weeks before we could expect connection. I was once again very angry at this news and asked to once again submit a formal complaint. I was told the complaints team was closed and would have to call back the following day.
    On Wed 5th June, I called and asked for an explanation as to why the order had been cancelled. I received no explanation and asked to speak to the manager. They said that the manager was on another call and would call me back ASAP. I waited 45 mins and called back, they reiterated that a manager would be calling me ASAP. I waited another 45 mins and still no call. I called back again and spoke with a guy called Stephen in technical, who gave me his personal assurance that the service would be connected within 48 hours of the call. He said he was taking personal responsibility for the case and that I had no further need to contact them. I took him at his word and kept a check on the homehub router for changes.
    On the Thursday 6th June, the 'broadband' light went from flashing orange to constant red which, according to the set-up guide, meant that the broadband was active but the username was incorrect. I called to check this with technical and was told that this was incorrect and that red just meant that the broadband line was inactive. He checked further and said the order was still showing as cancelled which again caused me to get a little angry over the repeated misinformation and having to make so many calls regarding the situation. I again asked to make a complaint and again was told the department was closed.
    I called again on Friday 7th June, after 12 which meant the 48 hours had elapsed and therefore the operator, Stephen, had not held to his promise to personally oversee the case. I asked to be put through to cancellations, explained the situation for about the 15th time and asked for all the monies that we had paid BT so far to be refunded, along with the £45 that we had spent on BT public WiFi since the 14th May and also compensation to cover my loss of earnings in taking the day off on Friday 31st unnecessarily as well as the bills that we had run up on our mobiles contacting them regarding the situation. They apologised again and put me through to someone in the technical Dept that guaranteed me that they would speak with openreach and get someone out that day. They also took my mobile number and said they would call me back at 4pm with an update. 4pm came and went with no call back so I called once more and requested a refund and compensation. They said that the technical team were definitely acting on the situation and if I held on a little longer, they would make sure the lady I had spoken to would call me. Needless to say, I got no call.
    I called again on Saturday 8th June and spoke with someone called Darren in customer retention who said he was sorry that I'd been treated so poorly and gave me a number to call direct on Monday morning to speak with someone regarding the matter. He said that they needed one more chance to put it right.
    I called on Monday 10th June and spoke with a customer options Dept operator who said that the order was still showing as cancelled and that he would have to place a fresh order which would take 2-3 weeks. I had lost patience by this point and asked to be put through to cancellations, they listened to the story once more and put me through to another Dept where an operator reiterated that they could process the connection in 48 hours. I said that was no longer acceptable as I'd been assured twice the previous week of this and it hadn't transpired. He then said his manager might be able to get it done that day and put me through to him. His manager said that 2-3 working days was the quickest that it could be done. 
    I asked to go back to cancellations, reiterated the refund and compensation I expected and was told that I would have to speak with billing about it. I got put through to billing and the guy I spoke to took all the security details but refused to go further unless I told him the payment method used by my partner, saying that the bank name and the fact that it was a debit card wasn't enough. I took his number and got my partner to call but it just rings out at the number he gave us. I called back again and spoke with cancellations. The girl I spoke to there said that she would personally try and sort it out for me. She went off the phone to speak with the various departments and came back saying that the order was still open and that the service should be getting connected in the next 48 hours. She said that she'd call me tomorrow to check if it was connected and gave me a number fro openreach saying that usually it would only be BT operators that could speak to them but this was a public number and that someone might help me out.
    I called openreach and the operator said that she dealt with fallen cable poles and holes in the street and that she had no way of helping me and advised me to speak to BT - sigh!
    Here's what I think is reasonable - that someone at BT could speak with someone at openreach and, given that the engineers are just as responsible for the delay as the BT operators, arrange to get me connected either today or tommorow. If this can't be done, I think that I should reasonable expect BT to:
    refund all the monies paid to them for the package and the up-front line rental
    refund the £45 that we've spent on the public BT wifi that should have been free as we had signed a contract with them back on the 14th May
    pay for the costs of our calls to them through our mobile providers
    compensate me for loss of earnings for the day that I took off to wait on an openreach engineer who fraudulently claimed that I wasn't home
    I think that, given the level of stress that this has put both me and my partner under (we both need to work from home and this has proven very difficult for us as we live in a rural area and have to rely on the public wifi otherwise), coupled with the amount of time that I've spent trying to sort it our, that this is the least we should expect.
    One of the biggest issues with cancelling the order for me is that there are simply no alternatives in the area. For our postcode of PH15 2AA, I've been told by Talk Talk, SKY and Virgin Media that they can't provide the service as BT charge them £17 a month to utilise the infrastructure therefore they don't offer their services in my area. This would seem then, that BT have a monopoly on the broadban for the area which I understood to be illegal under UK trading legislation.
    Does anyone on this forum have any advice at all for me or know of where I can find out alternative ISP's? Uswitch and all the other checkers show that there are a number of ISP's in the area but when I contact them directly they all say the same thing...
    Please help - I'm starting to go a little crazy with all this! (I know that some people are reporting that they have waited weeks for connection but I simply can't accept that...)

    Well, now we're back to square one - we spent another hour on the phone to BT yesterday and the best they could do was to restart the whole order process from scratch as the orders team had no record of an order ever being placed. I spent yet another frustrating, fractured 20 minutes initially trying to get some sense out of the Indian call centre and the guy that I spoke to in cancellations himself admitted that it was a nightmare trying to get a straight answer out of them. This follows another person in cancellations admitting that they got just as frustrated with the other departments being poorly organised and hard to communicate with. I'd just like to underline the fact that I have no problem with BT outsourcing their call centres to other countries and no problem with people from those countries being tasked with the admin of the order process or customer service. I previously had experience of using the Dutch technical team that ran Be Unlimited's service and they were fantastic - great communicators, well-organised and able to rectify my problem within hours.
    The fact is that everyone that I've spoken to in either the orders department or technical department rattles out the same spiel that they must be reading off some card in front of them like a robot. They don't actually listen to what I'm telling them and they obviously have no form of administrative infrastructure that allows them to work efficiently. I have to go through the same process every time, explaining the whole story from the beginning and being given the same empty platitudes and promises every time by yet another office drone. The inter-departmental communications are non-existent and BT's whole systematic processes are abysmal. The whole corporation needs re-organising from the ground up and surely can't continue to be a profitable business for much longer if the volume of customer complaints and despairing posts on this very forum are anything to go by.
    To reiterate:
    Order placed 14th May, connection date 31st May - engineer to attend between 8 am and 1 pm 
    31st May, courier delivers hardware, engineers parked outside my house for 3 hours, neither of them assigned to the job, call BT after time window of visit expires and am assured an engineer will attend. Call back after 5 and told that the engineer claimed he couldn't gain entry and all engineers are finished for the day until Monday (despite an engineer attending my work which is located 5 doors down to fix our business broadband connection on a Saturday, less than 3 hours after I called). Make formal complaint and am assured engineer will attend on 4th June and internet will be connected same day
    Engineer attends 4th June, claims broadband nothing to do with him, call BT and assured that service will activate later that day, service does not commence and am told the order appears to be cancelled when I call to check. Make formal complaint and am told someone will call me next day, so provide my number
    5th June, no call so phone to check/complain - am told manager will call back ASAP. Wait 45 mins, no call. Call back, am reassured that someone will call. Wait 45 mins, no call. Call back again, speak to 'Steven' in orders who apologises and tells me he's going to personally oversee a fast-track of the order that will see it connected in 48 hours and that I have no further need to call them.
    Call on 6th June after a change on the homehub router lights to check if this is the service being activated. Am told that the order is still showing as cancelled. Make another formal complaint and am assured that someone will call me back next day.
    7th June, nobody calls and the 48-hour window expires. Call to check on status/complain and I'm told the order is still cancelled by orders dept. Ask to be put through to cancellations to get the service cancelled and get a refund, am told that order has not been cancelled. I'm put through to 'senior manager' in order department who guarantees connection that day and that she herself will call at 4pm to confirm. 4pm comes and goes - no call. Call BT to check/complain/cancel order - speak with cancellations who ask for more time and say they will make sure the woman from orders dept calls me. Wait for rest of night - no call.
    8th June, phone and speak to Darren in cancellations, he asks that I give them one more chance to fix things and gives me the customer options direct number to call on Mon 10th June
    Call BT on Mon 10th June, am told that the order has been cancelled and that they will have to place new order. Try to cancel and get refund, once again talked into giving them 48 hours to connect the service. Spend 4.5 hours on phone trying to get answer to why the service has been delayed/order cancelled. Start to receive random calls on landline, am told that this is the engineer at the junction box testing the line and that he's found a fault which is why the connection has been delayed. Told that service will definitely be activated within 48 hours. I'm also told that someone will call on 11th June with an update.
    11th June - no call
    Call BT on 12th June to check on connection, told again that order has been cancelled and really start to get angry now. Make another formal complaint and am told that specialist team has been assigned to investigate the case and they will call the next day to let me know what's happening.
    13th June - no call. Call BT to check/complain/attempt to cancel and get stuck in the usual run-around with Indian call centre. Don't get anywhere but am one again assured that specialist team are on the case and they'll call me the next day but that they've finished for the day so I can't speak to them.
    14th June - no call. Call BT to check/complain/attempt cancellation/make empty threats and am informed that they have no record of an order ever being placed. I freak out and get slightly abusive with operator. Get through to cancellations and speak with 'Steve'. He spends a long time talking to orders dept on my behalf and comes back to say that he will have to start order process from scratch all over again which will take 5 working days. Make another formal complaint. I ask him to check on previous complaint references, he does and says "yes, there's a note here for someone to call you.......today". I ask him what is the point of submitting formal complaints when they aren't even looked at and he tells me it's a 10-day process - I ask why the complaint that I registered on 31st May hasn't been dealt with as that's more than10 days and he has no answer.
    Now if you can tell me that this is in any way a reasonable way to treat someone who is paying for you to provide a service then we live on different planets. There is no way that the customer care team can rectify this other than serious compensation which will have to be a **bleep** sight better than the 2 months free line rental that we've been offered so far. I have never had a worse experience as a customer anywhere, with any company. I've travelled in the 3rd world and even there, the utilities companies purvey a vastly superior service than this supposedly flagship company of British technology and communications. I asked an operator if he thought that it was ironic that a telecommunications company couldn't get it together to make a phone call to me after more than 10 promises to do so, unsurprisingly he didn't get it. BT stands for something but my brain lacks the energy to come up with an acronym that is suitably abusive. 

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