Going crazy trying to connect iPhone to computer/iTunes
I had iTunes installed on my computer, and everything was fine. Didn't have a single problem with it. Then, when I got my new motherboard and processor yesterday, I reinstalled Windows 7, something I do any time I get a new motherboard. So I install iTunes, that goes perfectly fine. Load that up, and plug in my iPhone. First, it pops up with the driver installing for "Apple Mobile Device USB Driver", which goes fine, and uses the usbaapl64.sys driver that the Apple site says it should. Then it tries installing the driver for "MTP USB Device", which fails. And iTunes gives me the error "iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065)." or "iTunes could not connect to the iPhone "Jon's iPhone" becuase an invalid response was received from the device.". Varies from time to time when I plug it in.
I run the iTunes diagnostic for iPhone/iPod Connectivity, and it passes everything except the last one "No iPhone or iPod found." It directs me to this article (http://support.apple.com/kb/TS1363) for help, which none of the steps help. I've also done everything on this article (http://support.apple.com/kb/TS1495), and no luck. Tried redownloading iTunes and installing about 20 times. Even downloaded older versions of iTunes. Nothing. Uninstalled drivers, reinstalled drivers. Nope. ****, I even reinstalled Windows 7 again to make sure nothing was messed up in the installation. No luck.
I've tried Googling the error, and just about anything I can think of, and nothing is helping. If anybody had any ideas, it'd be great.
Yes it is documented through forums well now. You may get 0XE8000065, or error code -6999, or error code -48 or combination.
1. First and best fix is update your BIOS
2. Some people have been able to switch from back USB port to front and it worked.
3. Others bought a PCI USB card and installed it on their computer and then connected iPhone to that.
Message was edited by: iphone3Gguy
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