Going in Circles
right i'd like to have an opinion here. one engineer who visited us for the broadband problem already mentioned that it was rather stupid to put a phone socket here:
the socket on the far right is new (approx 6 months is for SKY HD which we are using for a freesat hd box) and i am pretty sure that's the one that causes our problems.
i rang up today and the guy said there was nothing wrong with our phoneline. i got passed onto the broadband department and he said he can't find anything wrong with our broadband.
i did various quietline tests. with the extension, without, through adsl filter, directly plugged into the socket and without the front panel and the result is each time the same rather loud hissing and crackling. phone conversations can because a right pain as it also cuts out.
sometimes our broadband disconnects when we answer the phone. sometimes it disconnects without doing anything.
now we have a second phonesocket (not connected and blind) in the corridor. if this was connected i am sure it will solve the problem.
please help and give advice which steps to take that we can swap the phonesockets or have both connected
i rang up 151 today and they were suggesting that my boradband is causing the noise. i tried to explain to him that our broadband equipment has been tested and that i tried 3 different ADSL filters and nothing changed.
still i got told it must be a broadband fault and got moved.
so i explained to that guy again what the problem was. then he tested the broadband and couldn't find a fault.
i told him what sockets are right next to the phone socket of which he told me this could be causing the problem and to move the equipment away.
as if i hadn't tried that yet.
that's when i had the idea to try those different quietline tests just to make sure it is NOT our broadband.
we never had any problems with our phone and broadband for the past 4 years until the towerblock has been upgraded to SKY HD and a new Intercom system was fitted. this was done by the housing trust.
i will try on Monday if i can get one of their electrician to come and have a look
if you can offer any more help or ideas we would really appreciate it
Similar Messages
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Hello:
I attempted to follow instructions given by a previous answer that addresses the same problem I have, but without success: Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me
Following Contact Customer Care did not lead me to chat option that I could spot. I'm sorry if I missed a link that is obvious to everyone but me. Maybe I just need that link pointed out to me more vigorously.
By the way, this link, What are my contact options? has a chat option, but it is grayed out (at least for me) so that's a dead end.
So, please explain to me (like I'm a bewildered child) how to get to chat support. I am unable to fill in logical gaps by myself. :-/
Thank you SO much. :-)
That's it for my question. The rest is just a boring account of how I struggled to get here. Which I include just in case an Adobe Staff Member would find my customer-experience worth noting.
I reached Shivangi Moitra (Adobe) [email protected] by sending feedback about the dead-end support loop that I encountered by following the steps here, at www.adobe.com/getsupport. Incidentally, I gave her a detailed description of my deactivation problem too. Shivangi responded by directing me to use the same link that goes in circles! To wit: "The first step for contacting us will be to start online [at www.adobe.com/getsupport]." Of course you notice that this is yet another dead-end circle in the customer support system.
If my email to Shivangi is a useful reference then here you go!
I am unable to get online or phone support from Adobe. I need to deactivate CS4 from a dead computer. Adobe online help is defective because it puts the user into an endless loop making it impossible for me to find a solution, and impossible to get support. Please remedy the defect and please call or email me to manually update Adobe's activation database. (Phone and email address redacted.)
I own a copy of CS4 that is marooned on dead computer. Consequently, I can not deactivate that copy. I know that a single license for Adobe CS4 only lets me install the application on two computers, of which I can only use the application on one computer at a time.
I need Adobe to manually deactivate my earliest CS4 installation from its servers so that I can activate CS4 again when my new computer dies so that my work flow is not interrupted by the unavoidable (meaning eventual) breakdown of my next computer.
1.) http://www.adobe.com/
2.) login to Adobe
3.) Don't search keyword "support" - worthless, instead go to . . .
4) adobe.com/getsupport which resolves to
5.) http://helpx.adobe.com/contact.html
6.) Pick 'Adobe Creative Suite'
7.) http://helpx.adobe.com/contact.html?step=STEA
8.) Pick 'Downloading-installing-setting-up'
9.) http://helpx.adobe.com/contact.html?step=STEA_downloading-installing-setting-up
10.) Pick 'Licensing-activation'
11.) http://helpx.adobe.com/contact.html?step=STEA_downloading-installing-setting-up_licensing- activation
12.) Pick 'Error: Sign in failed, activation limit, or maximum activation exceeded'
13.) http://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-starting. html
14.) Scroll to Error: 'Problems signing out or deactivating?'
15.) Click on link: Can't access your previous computer?
16.) OPENS THIS MESSAGE: Don't have access to the previous computer on which you installed the application? ***CONTACT US***. Be sure to have any purchase-related information ready.
17.) Click on the 'Contact us' link . . . infuriatingly returns you to the start of the loop
18.) http://helpx.adobe.com/contact.html SAME AS STEP 5
I have explored all the other branching available at helpsx.adobe.com . No other branching resolves the problem or gets me support. I explored branching specific to CS4, and branching not specific to CS4, and branching of any kind in search of a solution or support. There is no solution or support available online from Adobe for this problem.
I also called 1.800.642.3623 per https://forums.adobe.com/thread/1030438 which was of no use.
This page was of no use. http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
This 'Let us know how we're doing' form is my last hope.I have same issue: CS 5 on a dead computer. I was able to chat just now with Adobe. I still need to try this to see if I can do as she says.
Chat
Your case number: #######
Here's what we know about your issue so far. It relates to:
Other product or service change
Downloading, installing, setting up change
Licensing and activation change
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Rachana.
Rachana: Hello! Welcome to Adobe Customer Service.
Rachana: Hi Linda.
Linda : Hello Rachana
Rachana: How may I assist you today?
Linda In 2012 I purchased Adobe Creative Suite 5 to use in my retirement. I installed it only on my home computer as I had different software at work. Now my home computer has died. I cannot get it to start up. I have a new computer and want to install it on that computer. Can you please deactivate the dead software on my old computer so that I can install AND ACTIVATE it on the new one?
Rachana: I will check and help you with this.
Rachana: May I have the serial number for the product?
Linda : mastercollection # provided acrobat # provided
Rachana: Thank you.
Linda : there are also individual serial numbers for 4 other unidentified products on the back of the package discs came in. do you need those also?
Rachana: I have made the necessity changes to the software, you can go ahead and activate without any issues.
Linda: thank you Rachana -
How do I change my country in my apple account? Every time I sign in, the system automatically sends me back to the store my account is currently based in and I am unable to change this. I keep going in circles.
No, What I mean is, Now I am leaving in USA but every time that I tried to download an app only appear app available in Venezuela no the one available in USA.
I already change my address and select USA but still I can not download app for USA -
Every time i try to download an app it keeps telling me to put my info in and then its all there so i try to buy the app but it just keeps going in circles and never downloads.
and then i put my itunes gift cards on
Are you clicking Redeem under Quick Links right side of the iTunes Store window?
Well i already took my parents credit card off of my itunes
When you deleted your parents credit information did you select None?
Go back to Payment Type select the Edit button. Select None then click Done. -
I hav e a Mac Book Pro it turns on and I can see the apple symbol on the screen and their is a little circle on the bottom that keeps going in circles but nothing else is happening I can't see any programs or anything on the screen. I press the buttons on the keyboard but nothing is responding what can I do?
Greetings Jonathan,
Follow this article step by step. It is very comprehensive and covers this behavior: http://support.apple.com/kb/TS2570
Hope that helps! -
My iphone keeps going in circles asking for my password when I try to update apps, help!
My iphone 4 (not sure if its a 4 or 4S) stopped letting me update my apps after an ios update a few months ago. When I go to the 'updates' section in the app store, I have several apps that need to be updated. Whether I click 'update all' or try to update each app individually, it asks for my password. I input my password, but the updates do not start. If I click 'update' or 'update all' again, it again asks for my password, and just keeps going in the circle without ever actually starting the updates. This is happening on my ipad as well. I know an option is to delete my apps and reinstall, but I don't want to do that and really feel there must be a way to go back to being able to update. I've tried turning my phone off and on and reseting, but now with two ios updates later, I'm still not able to update any of my apps. Help!
Were these apps acquired with the same Apple ID?
Authorization for the update requires the password for the Apple ID used to acquire the content.
Does the same issue occur if attempting to update the apps via iTunes on the computer? -
I am new to this I Pad Air and was downloading games and is still showing in waiting mode with the circle continually going Arian. I want to delete but unable to figure ot how. also needing to delete history, need a lot of help
Hey Carolyn1951,
Thanks for the question. I understand you have a few apps that only display "Waiting". The following is a past discussion that dealt with a similar issue, the answer may help you as well:
App updates won't download on my...: Apple Support Communities
https://discussions.apple.com/thread/4111336
Try tapping the App, so that it changes to Paused instead of Waiting, then tap it again to resume the install.
Make sure you don't have any paused downloads in other apps either, like the App Store or iTunes Store.
If that doesn't do it, try resetting or restoring the iPhone.
via whatheck
Thanks,
Matt M. -
my ipod touch 4th generation 8 gigabyte is stuck on the loading icon the icon that go's in circles its the icon thats on the screen for a split second when the ipod is going off. please help i have apps i really like on this ipod its IOS 4 or 5 it will pop up with the apple logo then go back to the loading icon.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Can't get serial number for Photoshop Elements. I'm logged in. I have a redemption code and also codes on the back of the box. nothing works and am running in circles. I want to install and use it and can't because I can't get the correct serial number. On the front of the box it says use the card (with redemptiom code to receive the serial number.HELP!!!
Dear Brian,
I activated my product in August of 2014. I had it a few months, October, when my computer crashed. Therefore I had to go back to Adobe tell them what happened, and then until December I had noticed that it said that I had a trial copy. I was not worried, as I had the serial number. it was working, but in January I got a message that my "trial" copy had expired.
At that time I had contacted Adobe and was told that because it was beyond the 3 months, they would no longer help me.
Therefore, at one point, when the computer crashed, I had not deactivated the program. But Adobe had gotten it working for me again.
I do not know what happened between October and December to have changed the software from a real copy to a trial copy.
Now to your patient questions.
As you wrote, that is what happens to the point of getting the trial copy, but when I follow the process through, I get a message that my "trial copy has expired". When I go the the editor, the whole process loops again, sign in, trial copy, licence page, add serial number, then the message that the trial has expired.
When I got that message the first few times months ago, I went back to the Adobe web site and downloaded another copy. (I have done this numerous times) It still said that I had a trial copy and that it had expired, there is a box to licence this software, when I click that, I have to sign in again, This time I also had gone to the Adobe web site signed in and left it open, while I put in the serial number, hoping that would help (have also tried that before). It waits and then the Editor/Organized box comes up again. When I go to the Editor, it tells me that this is a trial copy which has expired and it starts all over again.
I was so frustrated, that I waited a couple of months to try it again. The thinking was that there was some glitch that would work it self out and I could again down load a clean copy of the original, not a trial. (I do not know how I keep getting a trial copy of PSE 12, as it is not even offered on the site.)
The crazy thing is this morning when I turned on my computer, I had an update for the Adobe PSE 12 and Camera Raw. Probably because I had downloaded a copy again.
When I go the the web site to down load a copy of the PSE !2, I am doing it from the My accounts/ products page and downloads. I have left the web page open to copy the serial number from that page, although it always matches my notes.
ThanksT -
Can anyone out there please tell me how to restore my grandaughter's ipod touch to factory settings? Her mother has it blocked to her name. omg
<Edited By Host>I had the same problem a few days ago - just let it keep circling as it will eventually stop. Make sure it's plugged into the computer and walk away. Check on it periodically and do whatever the stupid thing says to do. I think mine "circled" about 5 times before it finally worked. . .
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Iit is setting date and time but keeps going in circle . but never sets up
Try to use apple tv. But when turn it on. It is setting Date and time? But the cursur is just going around and around and nothing happen for a while. It doesnt set the time or date, so can watch apple tv.?why?
I have had this frustrating problem twice. Combinations of resets, restores, restarts of routers etc have been generally unsuccessful.
My Apple TV2 has full internet connectivity (through a internet cable, connected to a D-Link gigabit switch, connected to a Generation 4 Apple Time Capsule, connected to a high speed Comcast ARRIS modem).
The Apple TV2 works well with AirPlay, Youtube, HD movie trailers, HomeSharing music and photos, etc, but won't connect to NetFlix, allow movie rental, or allow iTunes purchased home computer programs to display due to not being conneted to an iTunes account.
And I can't connect to the iTunes store because the "time and date cannot be set".
Note that my iMac is connected to the same gigabit switch as my Apple TV2 and it can automatically set time and date, just fine. I tested by turning off the auto set, setting the wrong time, then turning it back on and having the system time and date properly reset... twice!
This time, my problem was solved by going into the Time Capsule, changine IPv6 setting from HOST to "Local Link". The Apple TV2 immediately knew the time and was able to connect to the iTunes store.
I recall that last time I "fixed" this problem, I changed that same setting from Local-Link to Host.
I agree with lagoed, Apple should fix this vexing problem, the sooner the better. -
Dreamweaver says my license has expired but I can't get to a place to renew it. I go in circles. How do I do it?
Nordstrom wrote:
Adobe will no longer validate the license of products prior to Creative Cloud.
I don't know where you get your information, Nordstrom, but CS6 is still available as a perpetually licensed product. And if you own CS versions prior to 6, they are still valid for as long as you own the product.
Beginning with Creative Cloud, Adobe is using a subscription model for payment & software distribution which I have no problem with since many software developers are using similar models. The Adobe Creative Cloud software installs on your machine exactly the same way other CS products did. More importantly, updates are rolled out regularly as soon as they become available so there's no more waiting 18 mos for the next product upgrade cycle. For me, that's a definite plus. Your mileage may vary.
Nancy O. -
Please help, I am constanly re importing songs, I have to re sync my ipod to my library each time i plug it in, and I am unable to import songs from my media player, any ideas?
When I plug it in I get the **'s ipod is already synced with another itunes library so do I want to erase & sync message
Even though it is the same music in iTunes, iTunes does not see it as the exact same library because you had to re-add all the songs to it.
You will need to erase and sync and you iPod will simply end up as it is now.
It's like of your house burns down and you rebuild it exactly the same, it is still not the "same" house it was. -
Seems that I can no longer install anything, as every time I get forced to a page to read and accept the new terms and conditions - and no matter if I accept them or not, I only get sent back to read them again. Another reason my next smartphone will be android based!
The iTunes and Mac App Store / iCloud problem spontaneously resolved for me as of 21:54 Pacific Standard Time on 9/30/2012.
Someone at Apple was aware of and fixed the problem. Finally.
Yeah! -
How do i get past the first time user restriction, ask to review then goes in circles
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You must close:
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- Simulator
- Xcode
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...and...run Activity Monitor, locate and kill 'iTunes Helper', then try installing again.
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