Going to itunes store on xp, it won't go past the window for the advertisement for itunes 10

When accessing the Itunes store, it loads to the advertisement page of Itunes 10, I don't want to download Itunes 10, but it doesn't give me that option. I just used the store a few weeks ago. I don't understand why I can't now. My operating system is XP..have't had this problem before. I did have a problem last time, but worked around it..that was: I couldn't access the store from the "store" on the left side of my Itunes, but had to go to the top and access it from there. Any help you can give me would be greatly aprreciated. Note: I haven't added new products or anything since last time I used it.

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

HT201272 I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have an old ipod touch which won't go past the Apple logo, all it does is show me a loading symbol, but will go no further, i have tried restoring it and i have, it conects to my itunes and computer, but just won't get passed the logo..what can i do? :/

I have an old ipod touch which won't go past the Apple logo, all it does is show me a loading symbol, but will go no further, i have tried restoring it and i have been successful. It connects and is recognised by my itunes and computer, but still after restoring it, it just won't get passed the logo..what can i do? what is the problem?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My iMac starts, but won't get past the loading screen?

My iMac starts up, but won't even get past the white screen with the Apple logo.
It kept giving me black screens, and would not start in safety mode. After command + option + p + r, the black screens stopped coming, but it still won't get past the loading screen, if I let it load long enough the Apple logo is replaced by a "denied" symbol but that is the only thing that happens. By hitting command + d, I was told nothing is wrong. When pressing command + r and going to disk utility, it found an issue while verifying and repairing. At first it stated "invalid journal" but now it only says to reinstall everything and that the problem couldn't be solved. I cannot mount the harddrive, and Time Machine just searches for copies without getting anywhere. When I try installing OS X (Mavericks) again, the harddrive doesn't even show up. What do I do?

The HD sounds like it has crashed, take it into your local Apple Store or Apple Authorized Service Provider (AASP), if you bought AppleCare this will be covered. If you don't have an Apple Store in your area and don't know of any AASPs then please click https://locate.apple.com/country to begin finding one.

Hi guys. I've had my MacBook Pro for 2 years now. Last night it suddenly kept glitching to a dark grey screen every now and then, then it would flash yellow / blue spots, and now it won't go past the grey screen even when I reboot it. I don't think I can

Hi guys.
I've had my MacBook Pro for 2 years now. Last night it suddenly kept glitching to a dark grey screen every now and then, then it would flash yellow / blue spots, and now it won't go past the grey screen even when I reboot it.
I don't think I can access my disk anymore as I've moved across countries since I've first gotten my laptop. it was working perfectly fine before it kept going to the dark grey screen with a little blue on the bottom.
If it helps, my camera light is still on, and it seems that my computer is working properly itself, but won't go past this grey screen.
I'm a college student and am really panicking about this - can anyone please tell me what to do?
Thank you & sorry for the long post.

What operating system are you running on it? (iOS 5.1 is for iPhone, iPad...not a Mac).

I updated my first generation iPad to version 5.1.1 and won't go past the setup screen that asks if I want to use the iPad locator. I can go back but can't get any further.

I updated my first generation iPad to version 5.1.1 and won't go past the setup screen that asks if I want to use the iPad locator. I can go back but can't get any further

I just updated my original iPad 32 GB WiFi to iOS 5.1 about fifteen minutes ago. But I did it with the system restore feature in iTunes. So it wiped out everything on my iPad. But it did work. Then I restored an earlier backup and all went fine. Maybe you could try backing up your iPad and then using Restore to get it back to factory settings to see what happens.

TS1367 I have a A1046 Powerbook G4. It won't start past the spinning wheel. I don't have the disks. Any suggestions?

I have a Powerbook G4, A1046 model. It won't boot past the spinning wheel. I have tried booting in open firmware, after I type mac-boot, it goes back to the spinning wheel. I need help

Tough without the Install disc, but some things to try...
Does it boot to Single User Mode, CMD+s keys at bootup, if so try...
/sbin/fsck -fy
Repeat until it shows no errors fixed.
(Space between fsck AND -fy important).
Resolve startup issues and perform disk maintenance with Disk Utility and fsck...
http://docs.info.apple.com/article.html?artnum=106214

HT4528 My iphone won't go past the apple screen

I was having difficulties with my iPhone 4 around 1ish eastern time so I decided that turning it off would help.. When I tried turning it back on it woudn't go past the apple logo. I decided it'd be best to let it rest. I've tried the recovery mode and it didn't do anything. I tried connecting it to my computer and it didn't do anything. Now 7 hours later I have it plugged in and it still won't go past the apple logo. Someone anyone.. Please help me!! Thanks in advance

Try DFU Mode Restore. Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both Home and Power button, after exactly 10 seconds release the Power Button, keep holding the Home button until iTunes recognizes iPhone in Recovery Mode, usually about 20 seconds time. If the iPhone screen is black, blank this is DFU Mode. Click the Restore button of iTunes.

IBook G4 suddenly won't boot past the "booting OSX" screen.

My iBook G4 suddenly died and now won't boot past the "Starting OSX" screen. The blue bar goes all the way across but never moves to the next screen. I have my original disks, containing OS 10.4.5. I am trying to boot from the disk, but just keep getting the Installer program. When I try to choose a startup disk, it still won't start. Any help or ideas? This is urgent.
BTW, I am a photographer and was workig in PhotoShop7 -- a program I use all day, every day.

Start from the install disc again and choose Disk Utility from the menu. Highlight the drive on the left and click Repair Disk. If it reports errors and repairs made, repeat the process until no errors are reported.
John

My Mac Mini won't get past the initial startup screen with the Apple logo. What can I do?

After a long distance move, my Mac Mini won't startup past the logo screen. What can I do?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
     a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, boot from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

PowerBook Won't Boot Past the Apple and Spinning Flower Screen...

I've been reading a lot of these forums, but still haven't figured out how to fix it on my laptop. So, I made my own topic.
Anyways. My dad gave me this laptop since he got a new one, so it's a hand-me-down which means I don't have this startup disk that I keep seeing talked about. I've tried Safe Boot, but when I do it with Command + V, it says all sorts of things that I just don't understand, and there is a lot of talk about the Apple Power Management? Such as:
com.apple.driver.AppleIntelCPUPowerManagement isn't a valid mach-o (magic is cefaedfe)
error mapping module file com.apple.driver.AppleIntelCPUPowerManagement
can't map com.apple.driver.AppleIntelCPUPowerManagement in preparation for loading
couldn't alloc class "AppleIntelCPUPowerManagement"
Etc, etc. And then the last lines that it ends with say:
BSD root: disk0s3, major 14, minor 2
[HCIController][configurePM] power parent ready after 1 tries
And it just stays there and doesn't boot up.
I honestly don't know what any of this means, or if it is even relevant to why my PowerBook won't boot past the Apple screen. If you have any information on how I could fix it, that'd be great. Also, if you have any questions that would help you figure it out, ask away and I will answer them.
Thanks a lot.
Message was edited by: MixtapeChick

MixtapeChick:
Welcome to Apple Discussions. Congratulations on your "new" PowerBook. I suggest that you begin with this combination procedure:
• Shut down the computer.
• Locate the following keys: Command, Option, P, and R. You will need to hold these keys down simultaneously later.
• Turn on the computer.
• Press and hold the Command + Option + P + R keys immediately after the startup chime.
• Hold keys down until you hear the startup chime for the third time.
• Release the keys and immediately hold down Shift key to start up in Safe Mode.
• Log in and empty Trash.
• Restart normally and log in.
Let us know how it goes.
cornelius

My powerbook won't load past the grey apple logo screen

I had been away on business for a few weeks and yesterday I decided to run the latest updates for my powerbook. In the middle of it the computer froze for what I think is the first time since I bought it 2 years ago. I ended up having to shut the computer down with the power button. When I turned it on it wouldn't and still won't advance past the grey apple logo screen with the progress indicator. It just sits there for hours on end if I let it.
So far I've tried the following, all to no avail.
Booting in safe mode I get the same result.
Zapping the Ram
Resetting the PMU
Reinstalling OS X, during which the computer either randomly shuts down or goes to sleep and then shuts down and requires me to reset the PMU in order to start again.
Running the hardware diagnosis. I did this once and it froze during the logic board test, 1 minute 6 seconds in to it.
Anyone have any ideas that don't involve spending 900 dollars on a logic board? Thanks a lot for any help.

joeuu, thanks for the reply. i checked the airport and the ram and both seem to be seated properly.
i ran the quick hardware diagnosis and it came back showing everything was fine.
when i ran the extended one i got more progress than i did the first time. it got to the RAM diagnosis (about 6:45 seconds in) and then froze - i let it sit like this for an hour and a half to make sure it was actually frozen.
i also tried to run the disc utility from the installation disc and it just sits there with the progress wheel spinning, but nothing else is going on.

Upgraded my iphone 4S to 8.0.2 and it won't go past the Hello startup screen or accept my Apple ID Sign in!!! Help!!! What do I do to fix this??

Upgraded my iphone 4S to 8.0.2 and it won't go past the Hello startup screen or accept my Apple ID Sign in!!! It just restarts itself!!!
Help!!! What do I do to fix this??

I doubt that your data have been lost, the hard drive should be fine. Too bad that you're going to sell it, you could have used the hard drive in an enclosure to back up your new computer to. Please remember to make frequent backups/clones, I use SuperDuper! and it works perfectly. I have used it to re-clone a drive from the external when things have gone bad, you can also boot from a SuperDuper! clone.
Anyway, let us know how things go, I'm pretty sure your drive will be fine.

Reset PMU and Powerbook won't boot past the blue screen with "Mac OSX" box

Hi-
Problem: I tried to reset my PMU, and now when my computer restarts it won't go past the blue screen with the "Mac OSX" logo in the box (and progress bar, that never fills up). I then also tried to reset PRAM, but it still won't boot properly.
Backstory--
I've had my 12-inch Powerbook G4 for about 3.5 years already, so things are starting to get a bit out of whack. I replaced my battery about 3 months ago, which has been great, but recently my power-cord has been wonky (having to unplug it and replug it in to make sure it actually charges the computer, the light flickers on and off, etc). Today it actually started producing SPARKS at the place where the thin white wire meets the white plastic power brick, so I decided it was time to get a new one. Brought it home, plugged it in, and since it seemed like the battery indication icon on the menu bar was all out of sync with the powercord colored-light, I tried restarting it a few times, but still the same. Then, I decided to reset the PMU, which may have been a huge mistake. And now it won't boot past the blue screen... Any advice? I'm going to try restarting it in "safe" mode, but I'd be so grateful for any recommendations. Hope I haven't done something irreversibly stupid with the PMU reset.
Thanks,
Samantha

Hello all,
Thanks for all of your great suggestions and info-- here are a few responses.
1) The disk I just borrowed from my friend appears to be the full retail version-- it looks just like the links that Ali B sent, and is in a large box saying "Mac OSX Tiger, version 10.4"... will this be the proper disk to do an Erase and Install? The only other disks I have came with my Powerbook when it was originally purchased, when it came Panther (I think, 10.3?). Would I use both sets of these disks to do erase and install? Or only the Tiger OSX disks?
2) I get the sense that Disk Warrior or Tech Tool might be necessary, but does it make sense to TRY to do erase-install before buying them? Also, are there any downloadable (for pay) versions of this, or would I need to track down the actual physical disks in Hong Kong or wait for them to be shipped?
3) I haven't yet tried the S.M.A.R.T. test, should I do that first? What is the procedure? Are there any results or ways to know if the drive is too far gone (so that I might instead replace the internal hard-drive) instead of pay 100 USD first to do the disk repair?
4) Cornelius said: "An alternative would be to completely reformat and erase the entire HDD, then re-install and restore your data from backup. If your backup is in the form of a bootable clone of the entire HDD, you can just clone it back." I use Super-Duper to back-up and the most recent one copied the whole thing-- what would be the later procedure of "cloning it back"?
5) As I'm able to use my computer pretty normally right now, but does it still mean that it might crash/die at any moment? Is there any way to tell?
Thanks so much!

My macbook air won't get past the white apple screen. I've tried power cycling the batter but won't help

my macbook air won't get past the white apple screen. I've tried power cycling the batter but won't help

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Going to itunes store on xp, it won't go past the window for the advertisement for itunes 10

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