Gone mute on calls and FaceTime

Hi
My iPhone 5 has gone mute on calls and FaceTime, i can only hear if i put on loudspeaker, whats wrong?
I've tried resetting by turning my phone off and back on, i also checked settings but don't see anything wrong, i need help!! please

Hi carolinemorris,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with sound on calls and FaceTime on your iPhone:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
No sound through stereo headset
Inspect the headset jack for debris and clean if necessary.
Connect the headset and make sure the connector is pushed in all the way.
Check the volume setting. Adjust the volume by pressing the volume up and down button on the left side of the iPhone.
If you are trying to listen to music and cannot hear any audio, make sure that the music on iPhone is not paused. Try squeezing the headset microphone to resume playback. Additionally, from the Home screen you can choose iPod > Now Playing, then tap Play.
Make sure the latest version of iTunes is installed on the computer that you are syncing the iPhone with (songs purchased from the iTunes Store using earlier versions of iTunes won't play).
Try another Apple headset (some third-party headsets require an adapter to be used with original iPhone).
Try a different song or video.
Check to see if the iPhone alert sounds or other iPhone sound effects exhibit the same audio issues.
Disconnect the headset from the iPhone and see if sound comes from the built-in speaker.
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
I hope this information helps ....
- Judy

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