Good afternoon, my name is mike Perreault, on 9-28-13 I was looking for a free music app and I must have touch an ad about iTunes Radio because I was charged 20.20 on my acc", could please tell why and credit back on my acc.

Question

Good afternoon,  my name is mike Perreault , on 9-28-13 I looked for a free music app., I don't know what happen but my credit card was charged $20.20, please tell me why and credit my acc. Because I didn't purchase anything from iTunes .
Sincerely ,
Mike

Answer 1

Please be aware that you are not communicating with Apple when you post in these forums. Most of the people who will reply to your posts are, like me, your fellow users.
As to your issue, first, make sure that you did not inadvertently make an in-app purchase. Many apps, particularly games, are free for the base game but charge for additional features such as levels, "coins" and other such add-ons. Check your Purchase History to see if that reminds you as to what you might have purchased:
http://support.apple.com/kb/HT2727
If you find that this was an in-app purchase, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your device. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases, but there are no guarantees.
If the charge was not an in-app purchase that you made and forgot but the charges do appear in your Purchase History, contact the iTunes Store and let them know. You should also immediately change your password for your Apple ID. If the charges don't appear in your Purchase History, they were probably fake charges made directly to your credit card, and your card issuer will need to handle those.
Regards.