Good Customer Service, for once!

Hello, I just wanted put in a compliment. I was VERY impressed with the service we received from Layton at the Verizon Store on McCarran in Reno, Nevada. We had been to three different stores to solve our problem with a faulty 3G wireless device, and had received no answer or useful help. Just blew us off. I was about ready to switch to AT&T. This guy changed all of that, beyond excellent customer service. There should be more guys like him around. Thanks! On the other hand I couldnt find anywhere to easily leave this comment, and the chat box didn't work.

I use the iskin solo case for the iphone 4. They have released their cases last week thursday I believe, but I got mine in the mail yesterday and so far I like it. I know people have different taste and likings on any cases, but I personally like the iskin cases. Been using them since the iphone 3G S and it protected me well. few times I dropped my iphone 3G s with the iskin case on and it did it's job really well.
I also had the iskin case for my 3G as well and just for the fun of it I did a drop test from where my ear is and I dropped it to the hard wood floor, and it landed dead flat on the ground with screen facing down. I was surprised that it survived that drop because it did made a huge crack noice, and of cource no screen cracks on it, but I sold the 3G now.
But I would never do the same drop test with my iphone 4, knowing that both side is made of glass and don't want to take the risk.

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I CAN NOT BELIEVE APPLE OFFERS NO PHONE CUSTOMER SERVICE FOR ITUNES USERS!

I have been unable to access my purchased music on my new computer (the old one crashed before I could back up my purchased itunes music). I clicked "check for purchases," and received one of several television shows I purchased and NONE of the dozons of songs and albums. When I clicked "check for purchases" again, a box came up that said "all purchases have been downloaded for this account." Does Apple really not allow you to recover your purchased music in this situation? Does Apple really put profits ahead of customer satisfaction to the extent that they've eliminated phone customer service for itunes altogether? Well, I know the answer to the second question from research is yes. How sad. But can anyone help me with the first Q? Is all my purchased music really gone permanently? Thanks. -Matt

Hi, Matt.
Apple's policy is clear: iTS purchases can be downloaded only once. It is your responsibility to make back-ups.
That being said, at their discretion they have made one-time exceptions to this policy. You can ask for an exception by submitting the form at the bottom of this page:
http://www.apple.com/support/itunes/store/backup/
Good Luck! But whatever the response from Apple, remember:
Your music is valuable - please back it up!

Rate Apple customer service for me

I'm a new user and finding Apple customer service very un-responsive to resolving a problem I had with an unrecognized charge to my account. Account has been disabled and I have no access while they "investigate." I have given new credit card but that isn't speeding things up. All for a $1.29 charge! I'm not impressed but stuck with them if I want to keep my iPhone! In general, is there usually satisfaction with Apple? Or is there general dissatisfaction with their customer svc responses?

Apple has been rated #1 in customer service for a few years now.
With millions of iTunes customers, ther are bound to be some that have issues.
Usually they are pretty good about getting things sorted out. Respond to the previous email you received and give it 48 hours for a response.
problem I had with an unrecognized charge to my account.
You did call/write your CC company and dispute this charge, correct?

DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service

It is really a pain, dissatisfaction, and a lot more when you have Verizon as your service provider. I have been having service for my cellphones with Verizon for over 3 years, and did not have any major problems, so when I moved to my new place I thought it’s better to get the Fios, and have one bill for my all Verizon services. I went online and started to order my products online. During ordering, the chat session opened and I started chatting with the Customer Service Rep in order to get help through the process. When we were in the step that I could order the home phone plan, I saw the International World Plan, and I asked the lady to give me some information about this plan. I asked her that I want to call to my country and I mentioned my country’s name to her as well. I asked her that if this service is available for my country, and she said “Yes” you can call to over 100 countries with this service and she encouraged me to get the 300 minutes service. Since the plan sounded good to me I decided to get the 500 minutes instead of 300 min, and after I ordered my plan, I started calling overseas, and happy that I am paying less than the Phone cards with this plan. On March 26 I received my bill, and saw that Verizon charged me 142 $ for the less than 200 minutes that I called to my country, and there was a Letter “N” in front of each phone calls. I checked the guide to see what does “N” mean, and I saw that it said N means “Denoted calls are NOT listed in World Plan”. Well, thanks to the lady who gave me the wrong information while I was ordering my plan online, but she or the Verizon company is not that much lucky because I printed my chat session the day I ordered my plan since I wanted to have the information of what I actually had ordered. That time I did not think that I may get in trouble like this. Since March 27th, I have been calling Verizon every other day, and I have explained my issue to more than 10 Customer Service Reps, and each of them asked me to fax my chat session to them. I have been faxing that to all the numbers that they gave me, and I am keep faxing them, but do not get any respond. One of the Verizon’s Supervisors, whose name is Mark, called twice on my home phone number during the daytime, around 3 pm, and he left massages. On his second massage, he said that he checked the plan and my country is not listed in the International World Plan. He just said this, and he said that he was going to call me back, but never happened. He also did not leave me any phone number that I could call back. Also, since my cellphones are listed in the same bill as my other products, he could easily see the other numbers that he could call and reach me, but he did not bother himself to do so. I have even changed my home voice mail greeting addressing to Verizon, and left my cellphone number in voice mail greeting. I am so sorry that I have to say this, but this seems a definite fraud to me. I did not know about this plan, and I asked the Customer Service Rep to help me. She was responsible to check my country, or at least let me know how I could find out about the coverage. This is ridiculous, and if Verizon cannot take over this problem, my lawyer will take the action over, and takes the issue to their corporate court. I am not going to give up about this, and I decide to give Verizon about a week or so to solve this issue, but I won’t wait more than that. Just a friendly advice to people who want to get the home service through Verizon: DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service. There is nothing about taking care of customer in this company, and you are going to be stuck with what you get.

Mahsa21,
We are glad that we were able to resolve the international calling plan issue for you. If you need assistance,please reach out to us.
thanks,
Tonya D.

My computer failed. I'm putting CS3 on my new computer. Attempts at Registration encounter "Communication Failure". How do I contact Adobe customer service for assistance?

My computer failed. I'm putting CS3 on my new computer. Attempts at Registration encounter "Communication Failure". How do I contact Adobe customer service for assistance?

You are wasting your time. Registration always has been optional and those pages are long gone. Simply don't bother.
Mylenium

HT204088 Does anyone know how to speak to customer service for iTunes? I got charged for something and have no clue what I got charged for. I have not used iTunes yet. There is no way on the apple site to get this resolved.

Does anyone know how to speak to human being in customer service for iTunes? I got charged for something and have no clue what I got charged for. I have not used iTunes yet. I have spent a lot of time trying to get this resolved on the apple site and there just seems no way to do it. Thanks.

iTunes Customer Service is an online service unless they feel they need to call you.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

OMG...does anyone have a phone number that I can talk to anyone in customer service for an itune dispute on an iphone?

OMG...does anyone have a phone number that I can talk to anyone in customer service for an itune dispute on an iphone?

There is no telephone support for itunes.
Use the contact link provided in the previous post.

Customer service for warranty

Hi All,
Can any one provide me with some inputs or documents on business scenario "Customer service for warranty" in Customer service module.
Thanks in advance.
Regards,
Vinod boga.

hello, wondering if i have got lost in the shuffle?i sent a request for help over a week ago and did get a response from charlie-10 to private mesage him which i did but the message seems to have disappeared? shortly after that hailey-j sent me a message requesting me to private message her. so i did, but hanvent heard anything back from her.i had also sent a 2nd message to charlie-10 and he did respond but i let him know i had just sent hailey-j a detailed message and asked if i should wait to hear back from her or start with him.i was advised to wait for hailey to repsond.its been 4 days since my last request for assistance. i dont mind who i work with but would just like to talk to someone about the awful support and customer service i have been going through and what can or will be done regarding it.reference case# E61309564.thank you

Customer Service for iTunes

Is there anyway to contact customer service for iTunes??? i am having problems with an album i purchased and would like some help...

http://www.apple.com/support/itunes/store/buy_troubleshooting/

Bad customer service for my printer

Today, I called HP customer service for an ink failure issue of my printer. I knew that the printer had out of warranty so I want to ask question how to reset the printer. But the customer service representative told me that I am a valued customer so he will assist my problem over the phone fully without any charges. I really appreciated two attempts (Cleaning, Power reset) and he would give me two options of my problem.
Those were basically replacement plans that were $30-$60 less than the new one. Of course, those plans are for the manufactured reconditioned with extra sets of ink cartridges and 2 years warranty if I pay another $1. I couldn’t accept this offer at that time because I need to discuss with my wife, but instead I asked customer representative to call me on later tonight. The customer representative supposed to call me later tonight, but I didn’t get any phone call from HP, so I called HP and I was really surprised how HP change their words. I argued around 2 hrs with switching my phone call to 4 different person, and a lot of waiting time, asking that I got offered. I knew that HP would record all the conversation and never response me about this.
Finally, I found that HP offered me scratched and cosmetic wear printer with guaranteed working. The hardware supervisor gave me this offer and made sure that I am aware of that by reading conditions of printer. Later, I asked for the return policy, and she give me 3 business days. Who is going to buy a $50 less priced printer with a lot of scratches? I know that another sets of ink cartridges will worth to have this offer, but I didn’t because I will disappoint when I first saw the product.
I totally disappointed of customer service how HP changes their offers and words, resulting me wasted more than five hours, including convincing my wife. I regret that I bought so many HP products (computers, printers, and tablets) I will never buy HP products, and I will not recommend HP products because of worst customer service.

Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
OrnahP
HP Support Forums Moderator
Clicking the "Kudos Star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
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Is there another provider with good Customer Service and good Coverage over Oxford, Main?

Hi,
Reason
I am from UK and am trying to find out how best to sign on to a US mobile network and one with the appropriate coverage, as I will be in New England for 3 months, 2 of that around Oxford, Maine. I have joined this forum just hoping for more helpful advice having experienced a very poor Sales & Customer support via both the Web Chat and Phone medium.
Poor WebChat Support
Earlier whilst finding from the website the network coverage claims by Verizon over the Oxford area, I took up the WebChat support that popped up. The first Chat agent advised Verizon don't do PAYG! Have disappointedly signed off, I reasoned to myself that can't be as there was an option to select Prepaid coverage on the Verizon interactive map! So I persevered with exploring the Verizon website and found a whole section on Prepaid, with a even a dedicated WebChat button on the page. So realising it must have been a terminology misunderstanding, I clicked on the WebChat request to try to ask for any pre-requisites, as when I was last in Canada (Ottawa) to buy a SIM, evidently it is not common to sell PrePaid in Canada. It was over an hour to get one sorted because of all sort of procedures. The second Chat agent at least admit he didn't know what is PAYG- then even when I spelt it out he only understood it as another term for Prepaid- then advised he can't help me (even though I later found out it is even the actual name of one of your number of Prepaid Plans available!)! Instead he informed I best call Customer Support on 9085594899 despite reminding him I am in the UK. When I asked about hours of service and the time difference (being at 17:00 hrs in the UK) - he told me not to worry as it's 24 hours support!
Poor Phone Support
The number given turned out to be only for Roaming and Mobile data support only! The first option requiring a registered number which obviously I don't have, so selecting the second the call just got cut-off eventually after ringing on unanswered! Frustrated I found via the Contact Us link the supposedly 24 hours number for Pre-paid Customers 8882946804. After finding the one option to speak to an agent without having to key in a registered mobile number first (I think Credit Card payment), again the call just got cut-off eventually after ringing on unanswered. Then thought may be best try the Consumer Sales line 08002564646 given on the page, and it finally got answered but turns out to be for Business account only (which is a different number according to the webpage!) At least the Business Account agent heard my problem and agreed to stay online until she successfully transfer me to a Prepaid agent. The Prepaid agent on the otherhand couldn't be less helpful. Completely ignored my query on any pre-requistes to sign on any Prepaid plans just wanted to know which Prepaid plans I was interested in and then just rolled off the tariffs for the plan I happened to mention and wanted to get me off the phone. I had to ask her again for any other common requirements - she just say I pay for the tariff plan! No interest to talk me through the process.
Extra item only identified on FORUM under a topic "pay as you go activation fee?"
Yet with such poor assisstance from the formal sales/customer service that I thought to try to search for better awareness within the Forum. To my surprise it was only here I learn of an activation fee to add to any Prepaid plan irrespective of Phone in Box or Customer own Device! As explained by AyaniB_VZW .
Whereupon I gone back to the Verizon Wireless website on Prepaid plans and below is all that it has summarised with the relevant words highlighted in RED by me- NO mention of Activation Fee. Where will I find this activation fee identified on the Prepaid plans pages rather 'hidden' behind small print/ T&C link? As it seems Verizon has good coverage and range of Prepaid options - but inadvisable to incurr any issues or queries after taking up the service.
"Prepaid Plan
Get Freedom & Flexibility
The wireless service you want. No annual contract. Join over 5 million prepaid wireless users on America’s most reliable wireless network with no credit check, no hidden fees or charges and no bills.
How it works:
Simply pay up front to enjoy unlimited talk, text and a prepaid data plan on your 3G smartphone. If you go over your data allowance, pay just 5¢ per megabyte."
Where did I miss the activation fee term when signing onto PrePaid Plan on the Verizon Wireless site?

<This discussion is now closed for crossposting violations per the Verizon Wireless Terms of Service. See Visiting States for three months for any replies.>

Promotional Bundle Discount - Disappointing Customer Service for the first time ever

I'm a long time Comcast customer currently on a triple bundle package. My promo discount ended and typically I can call; talk to a knowledgeable rep; and find a comparable bundle to keep my rate under $200 a month (tv, internet, phone that I use for business calls). Last week I got a "sassy" rep who was anything but helpful; reading off scripted cards; insisting that she was doing a good job and had satisfactorily helped me. I kept telling her no...I wasn't happy hearing there was NO promo available to me via the phone but I should try going to the website...well, I've spent another hour online trying to find alternatives with no luck. After reading some forum posts, I'm convinced there is NO site on comcast that offers any promo bundles for existing cusotmers that want to lower their bills. I do not need all the channels that my current plan has, but apparently if I change some things, comcast will get me for additional equipment costs so I'm sort of screwed unless we just drop everything and switch things up....I do hope someone from Comcast reaches out to help before you lose me as a customer......

I must have talked to the same rude customer service girl as you did. I was also trying to get a reduction in my bill and her response was to give back the modem that I rent and that would take $10.00 off my bill. For the last month I have had nothing but poor wifi service, having to call almost every day and have my modem reset. Well I hooked up this new modem that also includes the router on Saturday, what a nightmare that was. For more than 24 hours now my wifi has been intermittent at best. I called earlier and spent a good hour on the phone being transferred multiple times and each time having to repeat the same stuff over and over again! I have been with Comcast for more than 15 years and I think it's time for a change, tomorrow I am calling AT&T !!!

Customer Service for Toshiba

Hello all..I was a little concerned with the rumors going around about Toshiba customer service...then i experienced it and it was nothing less then horrible, i was on hold for 40min and transferred about 12 times then decided to hang up because of cell battery..for fyi i was calling about my box they were sending me to ship my 3 month old laptop in for warranty work, its been 2 weeks, anyway it was never sent and once i get hold of a case manager i will find out why. My question is have any of you had any issues with Toshiba customer service?? or is it just a bad time of year for them..I am really considering selling my laptop because of this bad experience..and this is just for a shipping box status not even real work..im thinking Sony

when you have a problem with your laptop can you alway replicate the situation to get it to do it over and over to figure out exactly what it is. i doubt it. do you think you would be able to do that with all of those laptops? the problems dont always show up. they arent going to sit and try to figure it out for a long period of time since people start calling and complain when their laptop is gone for a day that it is taking the depot to long to fix it.
-civicman4-
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Post all info about your laptop and version of windows. We are working on it but still do not have the powers to read your mind.

Good customer service

I wanted to give a shout out to the two ladies at verizon customer service who have helped me today with my lost/stolen phone, but couldn't find a way to do it other than here. While what I heard was not the news I wanted to hear (for some reason the when I bought my HTC Trophy from the Microsoft Store a year ago my insurance did not carry over, and I am basically SOL) I feel that that Nichole (the first rep I talked to to suspend the line and see about getting a replacement) had gone above and beyond in finding a solution for my insurance issue (which is my fault for not checking my statements). I greatly appreciate the fact that she had exhausted all possible options before letting me know what I was expecting to hear the moment I was told that there was no insurance on my phone.
the second shout out goes for the lady (did not catch her name) who helped me activate my secondary phone, she was super friendly and empathetic/sympathetic to my situation. While the task of reprogramming a phone is easy enough to do by itself, it helped me to calm down about the fact that I have a good phone floating around somewhere and I can't do a thing about it at this point.
Thank you now I remember why I have been a Verizon subscriber for the past ten years, despite the whole insurance issue that happened today... which I do not feel is on Verizon's side but it did help to have some empathy/sympathy to stop me from freaking out.

Thank you for taking the time to acknowledge good service! It seems all (or most) of what we hear in this Community are complaints and stories of "bad" customer service, and when things are done right, nothing is said.
Your post was refreshing. I'm sorry about your phone - bummer. I am glad you got the help you needed to rectify the situation.

Where to seek custom service for man-made damage to my T420

Hello,
I have recently dripple a few water drops to the touchboard area of my T420 when I was running it. Although I managed to shut it down normally after a few minutes without seeing a blackscreen or sudden crash of the system and I had poured a few water drops out from the computer right after the accident, I could not start it again any more. I know it is a man-made damage to the mainboard and this is usually costly without an extended warranty. So I am wondering where to seek custom service or private service to get my laptop fixed? Any suggestions for what I can do right now? I am in the west suburban of the Greater Chicago arae. Thanks!

Hi and welcome,
Sorry to hear about that accident. You can find a service provider using this tool: Find Service Provider or Service Center (full disclosure: I haven't tried it).
Was it just water? How long ago did this happen? There's at least a chance that once it has dried out the machine will be OK. A chance...
If you're comfortable doing this remove the battery, the keyborad, palm rest, HD, anything that isn't glued down, and let things dry thoroughly.
[edit] Hardware maintenance manual: ThinkPad T420 - Hardware Maintenance Manual
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Good Customer Service, for once!

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