Good morning, i need to do a recovery of my ios X on my mac butthe apple id I have linked to my mac is an old one and i have locked it up trying to remeber the security questions

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107161)

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How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly

How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly...

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT5577 Hi, I can access my account, i have my username and password . But I forget my answer of the security question. And I lost the reset email. Any other way I can reset the reset email? I still have my redeemed gift card money in there.

Hi, I can access my account, i have my username and password . But I forget my answer of the security question. And I lost the reset email. Any other way I can reset the reset email? I still have my redeemed gift card money in there.

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93082)

I attempted to update my iphone5 to 7.1.1 There was an error and now my phone is erased. I have attempted to restore from the cloud and it propogates the apple id with an old one, and will not allow me to restore from a the cloud

I attempted to update my iphone5 to 7.1.1 There was an error and now my phone is erased. I have attempted to restore from the cloud and it propogates the apple id with an old one, and will not allow me to restore from a the cloud

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Also, do you remember what the error message said?

HT4061 I am trying to change the security questions? Forgot the answers

I am trying to change my security questions for I forgot the answers

How to reset your Apple ID security questions
Go to appleid.apple.com and click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email.
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then:
click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to getsupport.apple.com. If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services'.
Choose 'More Products & Services', then 'Apple ID'.
A new page will open. Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.
The above information quoted with gratitude from TJBUSMC1973, another user in these forums.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base before you post a question.
Regards.

My apple id is locked due to trying to answer my security questions i have forgotten the answers to

please help me unlock my apple id, it has been locked because i have tried too many times to answer my security questions that i have forgotten the answers to. the help setttings told me that there would be a link saying "forget answers? send an email to reset the questions" but when i tried there wasnt anything there saying that, it was just blank.
if you could help me in anyway that would be amazingly helpful xx thank you

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95027)

I got a new iPhone and i can't make purhases because i forgot the security questions

Please Help!

If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

So i got a new ipod for christmas and i cant make any purchases until i fill the security questions. but I cant remember the answers (i answered the questions about 2-4 years ago) how do i reset the security questions

i need to know how to reset my security questions becasue how do i remember 2 questions that my mother entered that i happened 3 years ago

See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

I moved to a new pc but have the FF profile from the old one and how do I find out which FF version the old FF was?

I want to use the old version of FF from my previous pc. I saved the profile folder etc on the old pc. The old HD is attached to the new pc via USB. How do I tell what version the old one was?
After installing the old version on the new pc I want to use the former FF profile file on the new pc installation of FF.
I have the sessionstore backups etc. from 3/21.
BTW I typed all this info earlier and support automatically butted in with a guess to what would be an answer. And in the process overwrote what I typed. Please try to get mozilla to prohibit this behavior.

Sorry to hear that the forum lost your question.
I'm not sure I understand why you need an old version of Firefox. Were you way behind in updates? Normally when you install the current version, it will seamlessly update/convert any obsolete files in your profile folder to current versions.
Perhaps I'm answering the wrong question. If the question is: "how do I get a new installation of Firefox to use all my old settings" then I can give you a way to do that.
''This assumes you might have data in your new Firefox that you don't want to overwrite and preserves your current profile.''
Go ahead and open your old profile folder in a Windows Explorer folder. At this level you should see a bookmarkbackups folder, among others. Later you'll copy the ''entire contents'' of the old profile folder to a new location on your C drive.
'''Overview'''
These are the steps:
# Create a new Firefox profile
# Remove everything from that new profile folder
# Copy in everything from the old profile folder
'''Create a new Firefox profile (Windows)'''
Exit Firefox and start up in the Profile Manager by pasting the following into the Start menu search box (or Run dialog) and pressing Enter:
firefox.exe -P
''Do not delete anything here! Any time you want to switch profiles, exit Firefox and return to this dialog.''
Click the Create Profile button, assign a name like OldSettings, and skip the option to change the folder location. Then select that new profile in the dialog and start Firefox.
'''Open the New Profile folder in Windows Explorer'''
Firefox in the new profile should look like a factory fresh installation. Open the Troubleshooting Information page using either:
* "3-bar" menu button > "?" button > Troubleshooting Information
* Help menu > Troubleshooting Information
* type or paste about:support in the address bar and press Enter
In the first table, click the "Show Folder" button. Firefox will launch your brand new profile folder in Windows Explorer.
Leaving that folder open, switch back to Firefox, and Exit. Either:
* "3-bar" menu button > "power" button
* (menu bar) File > Exit
When Firefox closes, the profile folder should be front and center, or you can activate it using the Task bar.
'''Copy Old Data in Place of New'''
In that new profile folder, select all the contents and delete.
Leaving that window open, switch over to your old profile folder. At this level you should see a file named places.sqlite. If that isn't visible, try moving up a level until you find it.
Select everything (Ctrl+a) and Copy (either right-click > Copy or Ctrl+c).
Switch to the empty new profile folder in other window and Paste (either right-click > Paste or Ctrl+v). This may take a minute since some of the files are large.
'''Start Firefox'''
Firefox should start up in that new profile with the resurrected old profile data. Success?

I have a new laptop to replace my old one and need to install my itunes library on there, so that all the stuff on my phone, including music is transfered to my new computer

please advise

The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, or the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place. In the case of a library moved from one system to another there are also potential permissions issues. See Repair security permissions for iTunes for Windows.
Select a track with an exclamation mark, use Ctrl-I to Get Info, then click No when asked to try to locate the track. (Due to a bug in iTunes 12 you currently have to say No twice!) Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive letter has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case.
In some cases iTunes may be able to repair itself if you go through the same steps with Get Info but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links.
If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.
See also Recover your iTunes library from your iPod or iOS device.
tt2

HT5312 I am trying to reset my security questions, I cannot locate the option for a rescue email address with My Apple Id. When I click on the button to reset the security questions, it states it is sending an email to the primay email address, but it doe

I am trying to reset the Security Questions as I have forgotten them, when I have logged into My Apple Id, and click on the button to reset the Security Questions, it states it is sending an email to the Primary Email address. I do not have the option to input a Rescue Email address, the only option I have is to input an Alternate Email address, which I have done so.
Also when I have tried to book an appointment throuth Online Support, I have not successful, I have rung a telephone number provided by the Mac Store in Perth, Australia and the reply provided is that we are closed. I was given to understand that Apple provided 24/7 Support to their users.

Hot N Spicy wrote:
I am trying to reset the Security Questions as I have forgotten them,
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers

I have somehow forgotten my itunes password and when i try to enter my birthday info to answer the security questions it says it cannot find a match? I have had this account for 4 years and unfortunately the email account itunes has is now defunct

I have forgotten my itunes account info.....When i have tried to answer the security questions to get access I enter my birthdate and the system says it doesnt match and please check my personal info and re-enter? The email account itunes has is no longer accessible so i am really wondering what to do? i had to make a whole new apple id just to post a question on here....any help would be greatly appreciated!

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I am trying to change my security questions but cannot remember previous answers

I am trying to change my security questions but cannot remember previous answers it is asking me for, is there a way to reset these answers and insert new ones?

Hello nicholas,
This article should help you reset the security questions, found here:
About Apple ID security questions
Go to My Apple ID (appleid.apple.com).
Select “Manage your Apple ID” and sign in.
Select “Password and Security” on the left side of the page.
If you already have security questions, you'll be asked to answer them before continuing. Forgot the answers?
Choose your new security questions, then enter the answers.
Add and verify a rescue email address, if that option is available.
Click Save.
Thank you for using Apple Support Communities.
Take care,
Sterling

Where do I find the security questions?

Am trying to find the security questions? Maybe if they ask a different question than I may remember the answer?

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75295)

HT201303 I tried to update my security questions this morning but got timed out. Ive just tried to get into my account but the system does not recognise the answers to my question. How can I rectify this problem please

I was trying to update my Security Questions this morning but got 'Timed Out' I've just tried again to get into my security settings but the system does not recognise the information I'm putting in. Can anyone tell me how I can correct this problem. I can still log-in.
Best wishes

Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

Good morning, i need to do a recovery of my ios X on my mac butthe apple id I have linked to my mac is an old one and i have locked it up trying to remeber the security questions

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