Good sync, good IP profile, awful speeds?

Hello,
I recently suffered some problems with my BT Broadband line. After two engineer visits, we have resumed normal service - except, the throughput of the line is awful!
The router is connected at 9863kbps, the IP profile for the line is 6000kbps, but throughput (according to speedtester.bt.com) is around 400kbps.
I've tried three different known-good routers, connecting to the master socket, various ethernet cables/WiFi and different computers, all to no avail. As you can understand, this is a confusing situation that both I and the people at the helpdesk can't get their heads around. The situation has gone through to a support team who will ring me tomorrow, but could anybody on here shed some light on the situation?

Of course!
Router stats:
/usr/sbin/adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 1183 Kbps, Downstream rate = 9863 Kbps
Link Power State: L0
Mode:   ADSL2+
Channel:  Fast
Trellis:  UN /DN
Line Status:  No Defect
Training Status: Showtime
  Down  Up
SNR (dB): 6.9  5.9
Attn(dB): 37.0  19.1
Pwr(dBm): 0.0  12.4
Max(Kbps): 12476  1184
Rate (Kbps): 9863  1183
   G.dmt framing
K:  176(0)  37
R:  0  0
S:  1  1
D:  1  1
   ADSL2 framing
MSGc:  51  12
B:  175  36
M:  1  1
T:  2  4
R:  0  0
S:  0.5693  0.9932
L:  2473  298
D:  1  1
   Counters
SF:  3275460  3126419
SFErr(CRCErr): 2024  0
RS:  0  0
RSCorr:  0  0
RSUnCorr: 0  0
HEC:  1325  0
OCD:  216  0
LCD:  0  0
Total Cells: 1236444116  139892
Data Cells: 2021246  790
Drop Cells: 1041
Bit Errors: 0  0
ES:  1603  0
SES:  1  0
UAS:  86  0
AS(Uptime): 53150
INP:  0.00  0.00
PER:  16.22  17.87
delay:  0.14  0.24
OR:  28.10  8.05
Bitswap: 2676  90
Total uptime: 55993
Total time = 15 hours 35 min 39 sec
SF = 3450501
CRC = 2638
LOS = 1
LOF = 9
ES = 1603
Latest 1 day time = 15 hours 35 min 39 sec
SF = 3450501
CRC = 2638
LOS = 1
LOF = 9
ES = 1603
Latest 15 minutes time = 5 min 39 sec
SF = 20892
CRC = 178
LOS = 0
LOF = 0
ES = 102
Previous 15 minutes time = 15 min 0 sec
SF = 55446
CRC = 538
LOS = 0
LOF = 0
ES = 282
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55508
CRC = 70
LOS = 0
LOF = 0
ES = 57
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 55446
CRC = 101
LOS = 0
LOF = 0
ES = 55
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55446
CRC = 20
LOS = 0
LOF = 0
ES = 20
Showtime Drop Reason: 8000
Last Retrain Reason: 8000
speedtester results:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
403 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 403 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :9863 Kbps(DOWN-STREAM), 1183 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 17.08:28.15:54.78 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
928 Kbps
0 Kbps
1183 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 928 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1183 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Hope this information is helpful!

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<script type="text/javascript"></script>
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[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/2089313882.png[/IMG][/URL]

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Good sync, good IP profile, awful speeds?

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