Goods replacement

Question

Hi, I am trying to work out a solution regards the goods replacement. In our scenario, customer A order a material A, then the goods delivery to customer through normal process, and paid by customer. Few days after, customer told us the goods have some quality problem. Then we need to send another batch of goods to them, the old one will not be returned. I have some idea,
Solution 1.
Create a credit memo for old goods and create another sales item for new.
Solution 2.
Creaet a new free of charge item.
Solution 3.
Goods issue to sales order through movement type 231.
Could you give me advise which solution is better, or have another best practices to do that. thanks!

Answer 1

Portfolio:
By doing subsequent delivery free of charge The benefits you will get is if the customer is to receive replacement goods then no need to create credit memo.You enter a reason for rejection for the items in item details.Then we create a Free of charge subsedquent delivery with reference to return order to send the replacement goods to the customer.
The number of accounting entries will be less and you dont have to bother bout changing the item category or thinking about the movement type. System will take care of it, iff you are following standards.
Another benefit is you can give delivery block for this, which on approval can be ommited.
Create Subsequent DFC, with respect to the return order. The Doc type is SDF
Hope this will help.
Thanks,
Raja