Google browser in "go to" option shows blank page upon loading.
Hello there, I am a newbie in the blackberry world. I just got mine, Bold 9700 for my engagement present. I am using it for about a week form. I am Malaysian and I am using the DiGi carrier. At first everything going smoothly, web browsing is excellent. I downloaded some great application mainly form google mobile, such as google maps, google for mobile and gmail.
since last 2 days, I encounter some problem with the web browser. when i tried to search something using the blackberry browser in the "go to" option. I often encounter the blank page, especially using the google browser option. when i turn to yahoo, the browser works well. The blank screen also happen when i tried to type some web address such as wikipedia.org and so on. The blank page still happen. Regarding the "blank page", the loading screen appear when finish loading, the screen leave only blank space. left was only the scroll down bar on the left.
I tried to solve why it was happening, the google browser in the "go to" option can be functioning when I change the "set encoding". I tried each of the encoding and I found one is functioning (partially). Initially the encoding was in auto and shows the ISO-8859-1. the partially working encoding is ISO-2202-CN. the google was working but the web adress bar encounter the "blank screen" problem.
I called the service center of my carrier, DiGi. They did guide me to solve the problem. The pull out the battery methods, the changing of the TCP/IP in advance option, the enabling the APN setting. And the last option the guide me was the "security wipe". I did make the back up of my data. After all the instruction followed, I still encounter the problem. More worst, I tried to download the google application again after the "security wipe" the goolgle said my phone number was invalid.
I still cant figure out what happen with my phone. At first I got the phone, I was really excited and impress with blackberry. After this things happen, I am quite disappointed. Is there anyone out there that could help me? I love my blackberry..
regards,
latifnoh
Solved!
Go to Solution.
Hi there, I solved my problem. It it is not about the connection of the browser, its about the setting of the blackberry, the OS maybe. I called several time (my carrier DiGi) and the solution wasnt there either. so the I thing it must be my BB is the problem, then I send it back for the warranty service and they "re-format the OS".
I just got mine back yesterday, and everythings turn back to normal. Everything inside seems a new, like a new BB haha..thank God.
hope it help!! HAPPY!!
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