Google chrome & Internet explorer is not working in my windows 7 professional "

Hi Team
I m facing the issue that , when i sent any screenshot from my gmail account using google chrome & IE , it display that not responding & close the program" as i have clean format my windows 7 & after that still issue is same please help
me

Hi,
Have you tried other mail account? Have you tried a email program or App instead of webmail in a browser? Maybe your newly installed applications or other recent changes cause this issue. undo these changes if possible as a test? clear, or just test
this issue in a clean boot mode, if it disappears, then we can continue to narrow down the cause.
http://support.microsoft.com/kb/929135/en-us
Meanwhile, clear browser history, disable add-ons (IE), test again.
And could you please describe more about "sent any screenshot from my gmail account using google chrome & IE"?
Yolanda Zhu
TechNet Community Support

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Hello Antoney805:
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Hi,
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          h4 {
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