Google Chromecast stopped work - Parental controls...

Hi
I have been using a Chromecast to watch Netflix on my Sony Bravia TV and it has worked fine for several months. Now it has stopped working and I see the message "Chromecast connected to -BT Hub name- but can't access the internet":
The only thing that I can think of that has changed is my I'm on hte BT Parental Controls trial. This allows me to restrict internet access at hte household/router level. I've disabled these completely (see screenshot below) and reconfigured the Chromecast, including a factory reset, but I can't seem to get past this message.
All other internet access works fine - nothing is blocked. I've even unboxed my 2nd Chromecast and set that up and it has the same issue.
Could it be that the Parental Controls have changed hte settings in the Hub? Maybe somethign to do with UPnP?
Any help welcomed.
Richard

Hi,
I have had the same problem and have been tearing my hair out trying to solve it!!
The solution I found was as follows:
go into hub manager and do the following
turn off smart set up
switch off Upnp control
Then log into My BT and turn off parental controls and delete parental control settings.  
This last action is the most important part as I already guessed ti was the parental controls stopping the Chromecast from accessing the internet, but turning off the parental controls didn't work alone!
although this doesn't help with keeping your children safe, there are other means to control what they access on the internet and until BT sort out this problem I won't be using their parental controls.  
I hope this helps
My kids are happy now they can watch Netflix and Play films.

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