Google IMAP not working in OUTLOOK 2013

Hi,
One of my client using Original MS OFFICE 2013 in genuine window.
but when he is trying to connect his gmail id in Outlook 2013.. its not working. showing lots of error. tried everything. please solve the issue or give me the solution how can i done it properly
he want to use google mail in Outlook
Thanks
neeraj Sharma
website designer
[Deleted personal information]

Hi,
Is the user using Gmail?
First, we need to confirm the account status is healthy, let the user logon Webmail to send and receive emails to check if there is any error.
Then, make sure the IMAP settings are correct as below:
Incoming Mail (IMAP) Server - Requires SSL
imap.gmail.com
Port: 993
Requires SSL:Yes
Outgoing Mail (SMTP) Server - Requires TLS
smtp.gmail.com
Port: 465 or 587
Requires SSL: Yes
Requires authentication: Yes
Use same settings as incoming mail server
Full Name or Display Name: [your name]
Account Name or User Name: your full Gmail address ([email protected]). Google Apps users, please enter username@your_domain.com
Email address: your full Gmail address ([email protected]) Google Apps users, please enter username@your_domain.com
Password: your Gmail password
Another possible cause is that the data file of this account has corrupted, I suggest you run Scanpst.exe to repair the data file(.ost) and check the result.
The default location of Scanpst.exe should be:
32-bit Windows
C:\Program Files\Microsoft Office\Office15
64-bit Windows
C:\Program Files (x86)\Microsoft Office\Office15
64-bit Outlook
C:\Program Files\Microsoft Office\Office15
Click-to-Run
C:\Program Files\Microsoft Office 15\root\office15
The data file location can be found in Outlook: File -> Account Settings -> Account Settings -> Data Files tab.
If the problem persists, I want to know what the error messages are. To protect the user's privacy, please send it to our email address:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Come back and mark the replies as answers if they help and unmark them if they provide no help.
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-- huddie "If you're not seeking help or offering it, you shouldn't be here."

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