Google Play email not displaying...

I have never be able to see email message from Google Play.
They all appear like (picture) with the main body blank.
Attachments:
wp_ss_20140219_0001.png ‏37 KB

I attempted that and no such luck.  Even restarted phone and it still did not prompt me with the option to bill to carrier. 
I've even cleared cache, cleared data, enabled/disabled the app, power cycled, took the sim card in/out, made sure wi-fi was off.  spoke to verizon on the phone 3 times, including billing area who has verified all account requirements are good.  i've not been able to purchase anything by bill to carrier since may 19, 2013. 
i've spoke to google a few times and they insist that it's on carriers end because all the app does is that it looks to see if the carrier has my account opened to bill to carrier in the background, so that part i understand, so i'm a believe it's on verizon's end.  it's getting pretty **** frustrating that after several calls and trying different things that no one can seem to get this fixed. 

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    [30222] (04/08 03:02:48.944):{0x48C} {username} MTH: contentType=CMIME, sizeOTA=1116, sizeOTW=2308, TransactionId=-940529776, Tag=309399
    [30310] (04/08 03:02:48.944):{0x48C} {username} Forwarding internal data to device, contentType=CMIME, routing=S84157245, device=204FFB55, size=1154, cmd=0x3, ack=0, TransactionId=-940529776, intTag=192924, Tag=309399, Submit=1
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    [30368] (04/08 03:03:00.383):{0xA5C} {username} Packet has been delivered to device, Tag=309399
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    [30097] (04/08 02:23:19.246):{0x344} {[email protected]} Message has been delivered to device, Tag=192910, EntryId=779541
    [30066] (04/08 02:23:19.293):{0x344} Total Msgs Pending 123
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    [40800] (04/08 02:27:12.823):{0x2B4} {[email protected]} Starting Address Book rescan
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    [40856] (04/08 02:29:18.831):{0x1C94} {[email protected]} Starting Memos rescan
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    [40442] (04/08 02:32:07.342):{0x1BE0} User settings: [email protected], routing=S84157245, service=DEZPSEMFN040, device=204FFB55, calendar=1, MDS=1, userOTAFM=63, incradle=0, SMIME=0, sentItems=1, dir=user, server=DEZPSEMFN011
    [40688] (04/08 02:34:01.849):{0x54C} {[email protected]} Starting message deleted rescan
    [40689] (04/08 02:34:01.849):{0x54C} {[email protected]} Message deleted rescan completed
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    [40000] (04/08 02:34:55.947):{0x1EEC} *** OTAKEYGEN *** receiving KEY_REQUEST, transID = 1066867471
    [40000] (04/08 02:34:55.947):{0x1EEC} *** OTAKEYGEN *** receiving RE-KEY request, transID = 1066867471
    [41079] (04/08 02:34:56.009):{0x1EEC} {[email protected]} PagerImp:aveChanges: changed items = 70
    [40000] (04/08 02:34:56.009):{0x1EEC} *** OTAKEYGEN *** sending KEY_ACCEPT transID = 1066867471
    [40583] (04/08 02:34:56.009):{0x1EEC} {[email protected]} Sending packet to device, Size=170, Tag=192913, TransactionId=-940529778
    [40279] (04/08 02:34:56.009):{0x1EEC} {[email protected]} SubmitToRelaySendQ, Tag=192913
    [40279] (04/08 02:34:56.009):{0x1EEC} {[email protected]} SubmitToRelaySendQ, Tag=133610
    [40000] (04/08 02:34:56.009):{0xDE8} [BIPP] Send data, Tag=192913
    [40000] (04/08 02:34:56.009):{0xDE8} [BIPP] Send status DATA_ACCEPTED, Tag=133610
    [40442] (04/08 02:34:56.056):{0x54C} User settings: [email protected], routing=S84157245, service=DEZPSEMFN040, device=204FFB55, calendar=1, MDS=1, userOTAFM=63, incradle=0, SMIME=0, sentItems=1, dir=user, server=DEZPSEMFN011
    [40000] (04/08 02:34:57.822):{0x1B68} [BIPP] Received status DELIVERED, Tag=192913
    [40692] (04/08 02:34:59.728):{0x1788} {[email protected]} Starting message moved rescan
    [40693] (04/08 02:34:59.728):{0x1788} {[email protected]} Message moved rescan completed
    [40000] (04/08 02:35:00.634):{0x1B68} [BIPP] Received datagram, Tag=133611
    [40700] (04/08 02:35:00.634):{0x3C0} {[email protected]} Receiving packet from device, size=99, TransactionId=1122790950, Tag=133611, content type=OTAKEYGEN, cmd=0x3
    [40000] (04/08 02:35:00.634):{0x3C0} *** OTAKEYGEN *** receiving KEY_CONFIRM, transID = 1066867471
    [40000] (04/08 02:35:00.634):{0x3C0} No previous encryption key(2)
    [41079] (04/08 02:35:00.650):{0x3C0} {[email protected]} PagerImp:aveChanges: changed items = 1, 2, 3, 10, 70, 92, 93, 94
    [40000] (04/08 02:35:00.666):{0x3C0} *** OTAKEYGEN *** sending KEY_CONFIRM_PROMOTE transID = 1066867471
    [40583] (04/08 02:35:00.666):{0x3C0} {[email protected]} Sending packet to device, Size=63, Tag=192914, TransactionId=-940529777
    [40279] (04/08 02:35:00.666):{0x3C0} {[email protected]} SubmitToRelaySendQ, Tag=192914
    [40000] (04/08 02:35:00.666):{0x3C0} {[email protected]} Completed OTAKEYGEN transaction: id 1066867471
    [40000] (04/08 02:35:00.666):{0xDE8} [BIPP] Send data, Tag=192914
    [41079] (04/08 02:35:00.681):{0x3C0} {[email protected]} PagerImp:aveChanges: changed items = 70
    [40279] (04/08 02:35:00.697):{0x3C0} {[email protected]} SubmitToRelaySendQ, Tag=133611
    [40000] (04/08 02:35:00.697):{0xDE8} [BIPP] Send status DATA_ACCEPTED, Tag=133611
    [40442] (04/08 02:35:00.713):{0x750} User settings: [email protected], routing=S84157245, service=DEZPSEMFN040, device=204FFB55, calendar=1, MDS=1, userOTAFM=63, incradle=0, SMIME=0, sentItems=1, dir=user, server=DEZPSEMFN011
    [30000] (04/08 02:35:00.713):{0x540} {[email protected]} Sending data to Dispatcher, size=426, Tag=192915
    [40000] (04/08 02:35:00.713):{0x540} {[email protected]} SendToDispatcher, Tag=192915
    [40000] (04/08 02:35:00.713):{0xDE8} [BIPP] Send data, Tag=192915
    [40000] (04/08 02:35:00.713):{0x1B68} [BIPP] Received status DELIVERED, Tag=192915
    [45050] (04/08 02:35:00.775):{0x1118} DBNS: DbObject=200
    [40000] (04/08 02:35:01.228):{0x1B68} [BIPP] Received status DELIVERED, Tag=192914
    [40000] (04/08 02:35:01.447):{0x1B68} [BIPP] Received datagram, Tag=133612
    [40700] (04/08 02:35:01.447):{0x1FAC} {[email protected]} Receiving packet from device, size=215, TransactionId=1122790951, Tag=133612, content type=OTAKEYGEN, cmd=0x3
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    [40000] (04/08 02:35:01.447):{0x1FAC} *** OTAKEYGEN *** receiving RE-ACTIVATION request, transID = 1066867471
    [40000] (04/08 02:35:01.447):{0x1FAC} *** OTAKEYGEN *** sending ABORT_TRANSACTION, transID = 1066867471
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    [40442] (04/08 02:35:01.791):{0x1C94} User settings: [email protected], routing=S84157245, service=DEZPSEMFN040, device=204FFB55, calendar=1, MDS=1, userOTAFM=63, incradle=0, SMIME=0, sentItems=1, dir=user, server=DEZPSEMFN011
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    [40000] (04/08 02:35:08.854):{0x1788} {[email protected]} Processed MULTI_STATS from Dispatcher, Tag=133613
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    [40000] (04/24 02:49:34.223):{0x1B64} *** OTAKEYGEN *** receiving RE-ACTIVATION request, transID = 1066868890
    [40000] (04/24 02:49:34.223):{0x1B64} *** OTAKEYGEN *** sending ABORT_TRANSACTION, transID = 1066868890
    [40000] (04/24 02:49:34.223):{0x1B64} {[email protected]} HandleKeyGenCommand: Duplicate KeyGen request - ignored.
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    [40000] (04/24 02:49:34.223):{0x184C} [BIPP] Send status DATA_ACCEPTED, Tag=149884
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