Google Voice txting not making a notification sound while talking on the phone

Does anyone else have the problem when you recieve a new txt message on google voice, you don't get any kind of notification sound while talking on the phone?  The only way I ever get notified is if I turn the screen back on and see the google voice widget new txt message.  I have tried different things to no avail.  On my old nonsmart phone, I had regular txting and it always notified me with a beep every few minutes until I checked the txt message.  Is there a way to do that at all with the charge and google voice?  Thanks.

It's on 4G LTE   I am getting all of the txt messages, except I am not recieving any sound notification when I am on a call.  Do any of the verizon employees or techs have any suggestions?  Everything is all set up correctly, and it notifies me with a sound just fine as long as I am not on a call.

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