Got a bad feeling about this...
hi, just got my first bill after 'upgrading' to option 3 with unlimited calls -my last package had unlimited calls as well. Got my first bill - it had almost doubled. I've been incorrectly charged for for all my phonecalls!
Got through to call-centre and reported problem - !st person I spoke to hung-up, the second gave me a reference number(seem to have been put on 'weekend' calls instead of 'anytime'...). Have been told the bill will be refunded and the correct one re-issued, but not optimistic about BTs ability to sort this out...
How can a simple change of package (done online) end up such a shambles?
Hi davidgn
I'll be happy to cast my eye over the account and double check this for you to set your mind at ease if you like?
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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RocketmanHi davidgn
I'll be happy to cast my eye over the account and double check this for you to set your mind at ease if you like?
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Yamaha DGX-500 MIDI ... I have a bad feeling about this
Hi,
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MBP Mac OS X (10.4.10)Hi davidgn
I'll be happy to cast my eye over the account and double check this for you to set your mind at ease if you like?
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
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I didn't know what I should think about and I could not put up with this anymore.
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I felt hard done-by because I never expected this kind of procedure. Honestly, I'm disappointed in you.
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I only hope you won't treat your costumers in the same way I was treated because of I'm sure I'll never and ever buy to this brand again. So, farewell Lenovo.I'm looking forward to hearing you get the money back as soon as possible and do away with this brand forever. By the way the info about both laptop's specs are as follows:
Laptop acquired/replaced:
Serial S/N: [Moderator Edited to protect member's personal information.]
VGA graphic on the MB: N14M (Nvidia 710M 1GB RAM)
New laptop replacement:
Serial S/N: [Moderator Edited to protect member's personal information.]
VGA graphic on the MB: N13M-GE (Nvidia 610M 1GB RAM) -
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You have also tried resetting the PRAM as I suggestion in your other thread...?
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