Got a new camera? Can't open the raw files?

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Jeffrey Tranberry wrote:
At the top of the forum is an FAQ with two topics called:
Why doesn't my version of Photoshop or Lightroom support my camera?
Camera models supported by Adobe Camera Raw
The top FAQ explains that we provide new camera updates every quarter, and that we provide early access to Camera Raw releases on Adobe Labs. Unfortunately, we can't give specifics on dates and all models that will be supported.
The second FAQ gives specifics about what cameras are currently supported and when support was added.
Unfortunately, it's not being very effective. Clearly, lots of people wade in here asking the same questions, over and over again.
I suppose that there's two possible attitudes to this:
1. People are lazy/stupid/busy/insert-excuse-here to read the forum instructions, and it doesn't matter how easy you make it, they'll still not read it.
2. Improve usability. The ACR forum design and precise wording could be tweaked, to make it easier/quicker for users to find answers.
For what it's worth, I think we fall somewhere between the two. Obviously, some people will still ask the #1 question no matter how obvious you make it. But I do think that there's nothing wrong in making things stand out more, especially when conventional forum layouts become so boring that people fail to see the useful information.
Someone clearly updates the announcement bar. This stands out. Couldn't they also pick out topical discussions with links to workarounds? e.g....
Nikon D750 support will be available with Camera Raw & DNG Converter 8.7. Release candidate available from Adobe Labs.
Canon 7D mk.II support will be available with Camera Raw & DNG Converter 8.7, but is as yet unsupported.
Camera Raw updates are released every 3–4 months. Camera Raw 8.6 was released on July 28 2014. Camera Raw FAQs.

Similar Messages

I can't open the RAW files from my new Nikon D4s camera in photoshop? How do I download the latest software for RAW files?

I can't open the RAW files from my new Nikon D4s camera in photoshop? How do I download the latest software for RAW files? Cheers!

What version of Photoshop are you running? You will need at CS5, CS6, CC or CC2014. Each version needs a different ACR-plug-in to open files from that camera.
If you are on CS4 or earlier, you'll need to upgrade—or, in the alternative; look for, download, instal, launch and run the free, stand-alone DNG Converter 8.6 on each file of raw NEF files to convert them to raw DNGs first so you can open them in your version of Photoshop and ACR plug-in higher than 2.4.

I have Photoshop CS5 and a Nikon D 810 camera. I have downloaded Camera Raw 8.8 & DNG converter. I can neither open the raw files (.nef), nor process them with the DNG converter. What is going wrong?

I have Photoshop CS5 and a Nikon D 810 camera. I have downloaded Camera Raw 8.8 & DNG converter. I can neither open the raw files (.nef), nor process them with the DNG converter. What is going wrong? Thanks!

This is the last paragraph from my very first response to you, post #1 in this thread:
…Additionally, you need to install the DNG Converter, not just "download" it, and you need to launch it and run it on each folder of NEFs you wish to convert to raw DNGs. [emphasis added]

I have just bought a Panasonic Lumix compact camera. Aperture and Preview can't open the RAW files from this camera. Panasonic recommend downloading 'SYLKPIX Developer Studio SE' to save RAW file formats.How can Aperture and Preview read the files?

I have just bought a Panasonic Lumix compact camera. Aperture and Preview can't open the RAW files from this camera. Panasonic recommend downloading 'SYLKPIX Developer Studio SE' to save RAW file formats.How can Aperture and Preview read the files?

Either use 'SYLKPIX Developer Studio SE' to develope the RAW files and to save them in another lossless format like TIFF, or try if Adobe's free DNG Coverter can convert your Lumix RAW files to dng. Then import the dngs. This way, your files will still be RAW files. This works (most times) for my Lumix FZ28.
Adobe DNG Converter 8.3 http://www.adobe.com/support/downloads/detail.jsp?ftpID=5695

Just bought Nikon D600, can't open the raw file from my Photoshop element 9, please adivise. Thanks

Can't open the raw file in my Photoshop Element 9 from my new Nikon D600, please help. many thanks
Brian

Hi,
The D600 requires camera raw version 7.3 or later - that is not compatible with Photoshop Elements 9.
You need to either
1) upgrade to Photoshop Elements 11 or 12
or
2) you can download the free Adobe DNG converter to convert you NEF files to DNG files and then PSE 9 can read the DNG files
The latest version of the DNG converter that you can use will depend on your operating system.
For XP or Vista :
DNG Converter 8.3
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5694
For Windows 7 or 8
Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 8.5
For Mac
Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 8.5
Brian

I can't open the RAW files from my new Nikon D610 in PSE10. Any help for this?

I recently purchased a Nikon D610. I have PSE 10. I can't open my RAW files now and I always shoot in RAW. I've tried everything, but still can't open m,y files in the RAW format. Any help??????

Your most direct choices are:
1)      Use the free Adobe DNG Converter 8.3 to create Adobe-DNG raws from your Nikon D610 NEF raws. These DNGs will open in your older Elements Camera Raw plug-in. Be sure to set the ACR compatibly options in the DNGC to support whatever version of ACR you’re using.
2)      Buy PSE12, and first download the trial version to make sure your computer can run it properly.
Adobe only adds new camera support to whatever the current versions of their software, and PSE12 was the current version of Elements when the D610 support was added.   PSE10 won’t be updated.
Also be sure that you are NOT using the old Nikon Transfer or ViewNX with your new Nikon camera. These older versions of Nikon products change something in the metadata of new camera NEFs that makes them unrecognizable to Adobe software.

I have updated my PSE9 and still can not open the RAW files from my new camera, I get an error?

I bought a new camera (Canon T5i) and took photos in RAW, tried to open them in PSE9 and they wouldn't open. I got the following error...
Canon RAW Codec found a new CR2 file that is not supported by the installed version.
You can download the Canon RAW Codec update program from the link below.
(Canon Server)
I have been to the link & downloaded what update it had. I have also done the available updates on my PSE9 and I am still getting this error messge. When I called Canon regarding this they said I needed to contact Adobe.
Can someone please tell me what I am doing wrong or not doing so I can open these files???

The T5 is supported by Camera RAW 8.4 which needs PSE12. You can use the Canon software to convert RAW to TIF or the Adobe DNG Converter. The converter will convert the CR2 files to Adobes RAW DNG format that will open in PSE9's RAW processor. http://www.adobe.com/uk/products/photoshop/extend.displayTab2.html#downloads.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

Just downloaded latest updates to Camera Raw for use with my new Sony RX100 M3 but still can't get the RAW files to open. Any suggestions?

Just downloaded latest updates to Camera Raw for use with my new Sony RX100 M3 but still can't get the RAW files to open. Any suggestions?

Never mind, I finally got it working, thanks!

I have Photoshop CS 5.5 version, but I've just changed my camera and I can't open my raw files. I need for my new camera Photoshop CC and Camera Raw 8.7 version. How can I do to update the old version? Thank you

I have Photoshop CS 5.5 version, but I've just changed my camera and I can't open my raw files. I need for my new camera Photoshop CC and Camera Raw 8.7 version. How can I do to update the old version? Thank you

Thank you for your valuable advice. I've solved the problem right now.
Thanks
2015-03-16 15:06 GMT+01:00 c.pfaffenbichler <[email protected]>:
I have Photoshop CS 5.5 version, but I've just changed my camera and
I can't open my raw files. I need for my new camera Photoshop CC and Camera
Raw 8.7 version. How can I do to update the old version? Thank you
created by c.pfaffenbichler
<https://forums.adobe.com/people/c.pfaffenbichler> in *Photoshop General
Discussion* - View the full discussion
<https://forums.adobe.com/message/7302535#7302535>

I just got a new MacbookPro using Mavericks OS. When I tried to load Filemaker Pro I got this message: You can't open the application Filemaker Pro.app because Power PC applications are no longer supported. This is a disaster.

I just got a new MacbookPro using Mavericks OS. When I tried to load Filemaker Pro I got this message: You can't open the application Filemaker Pro.app because Power PC applications are no longer supported. This is a disaster.

GiraffeHero wrote:
I just got a new MacbookPro using Mavericks OS. When I tried to load Filemaker Pro I got this message: You can't open the application Filemaker Pro.app because Power PC applications are no longer supported. This is a disaster.
Ralph Landry1 wrote:
The only viable solution is to upgrade to the latest versions of the PPC legacy software that will run under Mavericks.
Except for the other viable solution:
If you are unable or unwilling to upgrade to a version of Filemaker that runs natively under Mavercks, you can run your existing version of Filemaker by installing Snow Leopard Server into Parallels:
[Click on image to enlarge]
Installing Snow Leopard Server into Parallels for DUMMIES:
http://forums.macrumors.com/showpost.php?p=17285039&postcount=564

I have just purchased the new Canon 7D II. I am using CS6 and Lightroom 5.0, neither of which can open the RAW files although I see from the list of supported cameras that the 7D II is covered. I have updated both CS6 and LR so that is not the problem.

I have just purchased the new Canon 7D II. I am using CS6 and Lightroom 5.0, neither of which can open the RAW files although I see from the list of supported cameras that the 7D II is covered. I have updated both CS6 and LR so that is not the problem. Not sure what to do next.

It has been indicated that both of those cameras will be supported in the final release of Camera Raw 8.7. But there is no announced release date. There never is. I assume it will be before December 31. But that is only my guess based on the fact that the release candidate expires then.

I attempted to open iPhoto and got this message: you can't open the application because it may be damaged or incomplete. Now the iPhoto icon has a little line through it. Nice.

I attempted to open iPhoto and got this message: you can't open the application because it may be damaged or incomplete. Now the iPhoto icon has a little line through it.
Nice. Shall I say goodbye to my treasured iPhoto library? What happened?
I did just upgrade my iPhone to OS 5. Could that be related somehow?
Help!

1. Back up your iPhoto Library - you should always have a back up anyway.
Most Simple Back Up
Drag the iPhoto Library from your Pictures Folder to another Disk. This will make a copy on that disk.
Slightly more complex:
Use an app that will do incremental back ups. This is a very good way to work. The first time you run the back up the app will make a complete copy of the Library. Thereafter it will update the back up with the changes you have made. That makes subsequent back ups much faster. Many of these apps also have scheduling capabilities: So set it up and it will do the back up automatically. Examples of such apps: Chronosync or DejaVu . But are many others. Search on MacUpdate
2. Reinstall
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
If you purchased it on the App Store you can find it in your Purchases List.

I have a Canon 5D Mk lll/Photoshop & Bridge CS6/Camera Raw 7.1 and I still can't open the CR2 files

I have a Canon 5D Mk lll/Photoshop & Bridge CS6/Camera Raw 7.1 and I still can't open the CR2 files on my Canon.
Any insight/wisdom would be much appreciated. Thanks

When you try to open in PS what happens?
In Bridge do you see icons or thumbnails?
Will it open in ACR in Bridge?

Why i can't open my raw file in adobe photoshop cs6... and i use camera Canon 650D

why i can't open my raw file?

You probably need to update your Camera Raw plug-in for CS6 to something new enough to understand the 650D raw files.
The usual way you’d do this would be Help / Updates in PS.

Aperture refuse to open the RAW files from my new Nikon D7100.

Aperture refuse to open the RAW files from my new Nikon D7100. What can I do? Thanks for help!

the raw support of new cameras will be made with a Digital Camera RAW Compatibility Update not with a aperture update. But when the new RAW- Update will arrive is not sure.
And that usually can only be installed with newer Aperture versions. You cannot use the latest raw support with Aperture 3.2.4, unless you are able to update to Aperture 3.4. And earlier raw support versions cannot be used with Aperture 2.
See the footnotes on the Raw Support page http://www.apple.com/aperture/specs/raw.html. That is why asked for the Aperture version.
** Requires Aperture 3 or later.
*** Requires Aperture 3.4 or later.

Got a new camera? Can't open the raw files?

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