Got a new computer with software

Hello, I have purchased a new MacBook pro for Bastyr University.  I bought the laptop as well as pages, numbers and Keynote.  The MacBook arrived but does not have any of the software I purchased.  Do I have to go somewhere to get it?  Or was it supposed to be preinstealled?

Or call the store from where you purchased the computer from.

Similar Messages

  • TS1424 Just got a new computer with Windows 8. Can't get Itunes to download. Checked with clerk at Sam's Club who said that was her experience as well.

    Just got a new computer with Windows 8. Can't get Itunes to install. Checked with a clerk at Sam's Club who said it wouldn't install for her either.
    What do I need to do. Sent an email to Apple; but just got a computer generated response with no helpful advice.

    Do you get an error message when you try to install iTunes? If so, what does it say? (Precise text, please.)

  • Hello, I got a new computer with the old harddisk. Can't play my itunes music because not authorised. Apple ID is very old e-mail adress that doesn't exist anymore. When chose for secret question brth date seems wrong. Can't reach anyone!!!

    Hello, I got a new computer with the old harddisk. Can't play my itunes music because not authorised. Apple ID is very old e-mail adress that doesn't exist anymore and I forgot the password (5 years old??). When chose for secret question birth date seems wrong. Tried everything. I need to make a new apple-id but cannot connect the music that I bought under my old name to my new name. Can't reach anyone!!! Automatic FAQ system is of no help. What to do?

    That doesn't help me. For itunes it brings me to the express lane which doesn't help because my case is not in it. It's all standard procedure things. I understand those but my situation is different. The combination of a passport forgotten and an non-existing email adress (and birth dates that are not correct or not accepted). What I need is my password emailed to another email adress than the original one because that no longer exists.

  • I just got a new computer with Vista on it. When I hook m...

    I just got a new computer with Vista on it. When I hook my WRT54G router to it, I am unable to send e-mails. They get stuck in my OUTBOX and I get a timeout error. I can receive e-mails but cannot send them. Also, my internet can drag at times when the router is connected. When I remove the router, everything works fine.
    I've contacted Tech support several times and every suggestion they give doesn't solve the problem. I've updated firmware, changed all sorts of settings in the router setup page, including adjusting my Port Range Forward settings (at the instruction of tech support)
    I'm wondering if it's just a Vista thing and I should buy a newer router. I don't know what else to do.
    Any suggestions?
    Patrick

    Well if you can send emails, when you connect computer to modem directly, then it might be ports forwarding issue. Update firmware of router to latest version and assign a static ip on computer like 192.168.1.11, and obtain ports used by outgoing mail server, and forward those ports to static IP assigned, on router's setup.

  • I just got a new computer with Windows 7 and all my songs were transferred to my new computer along with itunes.  But I can't get it to work.  I also tried downloading Quicktime and couldn't get it to download.

    I just bought a new computer and had files transferred along with itunes to the new computer.  I can't get it to work.  It doesn't recognize the extensions for itunes.  I also tried downloading Quicktime and couldn't get it to download.

    iOS: Device not recognized in iTunes for Windows
    I would start with:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • I got a new computer with Windows but have Photoshop for mac?

    So, long story short, I recently switched from mac to windows and have Adobe Photoshop CS5 installed on my (old) mac.
    I would like to install Photoshop CS5 on my new computer. Do I need a new activation code, or, more importantly, do I need to purchase Photoshop again since I have the mac version?
    Thanks in advance to anyone who replies with advice.

    Please do a Forum search for »crossgrade«.

  • HT1386 I got a new computer with windows 8 I need to get my ipod onto the new computer how do I do this?

    how to I get my ipod touch onto my computer with windows 8

    See:
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

  • Got a new computer with windows 8 bought some tunes but cannot sync them into my nano (version 6) don't know much about computers

    cannot figure out how to sync the new music I have purchased from itunes store to my ipod my new computer has windows 8 I can see the music in my library but no task pane appears to the left so I can sync music I do not know too much about computers so can anyone help me?

    In the latest version of iTunes, the sidebar (on the left side) may be hidden.  To show it, go up to the menu bar, under View, and select Show Sidebar.
    The iPod can be loaded manually (by dragging items to it from the iTunes library), or using automatic syncing (by setting up the iPod's Music tab in iTunes).  After making the sidebar visible, if you have questions about using automatic syncing or the manual method to load the iPod, please post back.

  • I just got a new computer with windows 7 (if that matters) And i want to sinc my iphone 3gs apps to my new computer but the only option itunes is giving me is to erase all apps and. How do I sinc the apps without erasing them off my phone?

    Please someone answer this and help me. I do not want to erase my apps beacuse than I cant redownload them on my computer. Please someone reply as soon as possible!

    Why you can't redownload? Don't you have the Apple ID that used to download these apps?
    You can "transfer purchaces" by right click on your iphone in iTunes but i guess you computer is not authorized and will ask you to authorize with Apple ID. Try it.

  • I just got a new computer with Win 8.1 and everytime I open firefox I get dozens of popup windows.

    I turned this popup option off in the options. Why is this happening? They are all over the screen, some little popup windows and other are full size Firefox. It's driving me nuts. It doesn't happen when I use Chrome. But I don't like Chrome. I'm on Firefox 31.0

    I suspect a bad add-on. Since add-ons often are installed externally to Firefox, I suggest starting here:
    Open the Windows '''Control Panel''', Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.
    Then, in Firefox, open the '''Add-ons page''' using either:
    * Ctrl+Shift+a
    * "3-bar" menu button (or Tools menu) > Add-ons
    In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.
    Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
    Finally, you can "mop up" remaining issues with the scanning/cleaning tools suggested in this support article: [[Troubleshoot Firefox issues caused by malware]].
    Does that clear it up?

  • I've got a new computer with windows 7 & i downloaded firefox yesterdayerday. there are no menu buttons/navigation buttons showing up.

    i downloaded firefox yesterday. it is only showing maps4pc and googlechrome. there are no navigations tabs. i don't want the above two features. i only want plain simple firefox with navigation tool bar. everything i tried to fix the issue following instrurctions on the support pages didn't solve the problems. thanks

    Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: command+Shift+F).
    If the menu bar is hidden then press the F10 key or hold down the Alt key, that should make the menu bar appear.
    Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible: "View > Toolbars"
    * If items are missing then open the Customize window via "View > Toolbars > Customize" or via "Firefox > Options > Toolbar Layout"
    * If a missing item is in the toolbar palette then drag it back from the Customize window on the toolbar
    * If you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar set up.
    See also:
    * http://kb.mozillazine.org/Toolbar_customization
    * https://support.mozilla.com/kb/Back+and+forward+or+other+toolbar+items+are+missing

  • I just got a new computer.  When I connect my IPod to ITunes, it says I need to transfer my files to I Tunes from my IPod.  How do I do this?

    I just got a new computer with Windows 7.  I installed ITunes, and when I connect my IPod Touch 3rd generation, it says I need to transfer my files to ITunes before I sent or all data will be erased from my IPod.  Unfortunately, it doesn't tell me how.  Please help.

    This will transfere iTunes purchases:
    iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
    The info in this previous discussion tells how to transfer other stuff
    Best iPod to PC
    After you get the stuff in your iTunes' library let iTunes erase your iPod and replace it contents with what is now in your iTunes' library.

  • Setting up new computer with existing library

    Just got a new computer with Vista. Have current iTunes library on an external HD. (old computer running XP) Can I just plug the HD in and have all my playlists and settings? Or could someone point me where to find info to set this up? We've got 3 iPods running on this library and am hoping this is easy.

    See this recent discussion where I think I cover everything that may also apply to your situation as well. Post back with any questions...
    http://discussions.apple.com/thread.jspa?messageID=8259991
    Cheers,
    Patrick

  • Just got a new computer running windoews vista home premium.

    Just got a new computer running windows vista home premium. I downloaded itunes with no problems, ran it, no problems. Then turned off my internet connection and computer. Next time I turned on my computer, I could not connect to the internet. There is no problem with the ISP or the computer (all have been checked). If I uninstall itunes, everything is back to normal, internet connection is fine. I have tried a few times to install itunes (which is easy to do), but my computer will not let me access the internet while itunes is installed on the computer. Any ideas as to why this happens and what I can do about it? Many thanks for any help anyone can give.

    Look into the Security control panel for the firewall settings and the list of applications allowed to access the Internet. I think you can tap the Windows key and type "firewall" to be shown the panel immediately.
    I just got a new computer with Vista Home Premium too. The first time I ran iTunes, Windows brought up a Windows Firewall warning asking me if I wanted to allow iTunes through. People tend to blow by these popups but they're very important. Often Windows will not ask again, and you have to go digging to get to the option later. Reinstalling the app won't necessarily help because Windows would think that the app you already blocked is just trying to get through again, so it blocks it again.
    When I view the list of permitted apps for the Windows Firewall, I see many entries with "iTunes" in the name, each probably governing a separate network feature (sharing, purchasing, artwork, track lookup).

  • TS3682 i had a iPhone 4 and then got a new computer, i installed iTunes but i couldnt sync with my iTunes it didnt see the iPhone, i got a new iPhone 5C and up dated it via iCloud and still my computer will no sync with the phone, again it fails to see it

    Hi
    I had a iPhone 4 and then got a new computer, I installed iTunes to it but my new computer refused to sync with my phone, i backed up my phone via icloud and purchased tracks etc from iTunes, but now i have a new iPhone 5C and I backed it up via the icloud, not all data was transfered, music etc.
    Again my computer will not sync with the new phone, it doesnt see the phone within my libary, doesn't give an option to do any thing with phone
    Can so one please let me know were Kim going wrong, I have authorized my computer to itunes I really don't know what to do now?

    Need to Resume download to complete the ongoing Process.
    Last Resort, put the iPhone in DFU mode (Google How to do that). Connect in iTunes. Follow on-screen prompts to Restore. All Data would be lost, if not backed up earlier.
    To save the photographs you may have to use third party software. Google is your friend.

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