Got a new lap top my husband wanted to help me by downloading itunes on it I have not used icloud but do have it on my phone When he pugged it in it asked if he wanted to backup he said yes Then reset my phone now all my pictures are gone please help

I got a new lap top and my husband thought it would be a good idea to help me by downloading itunes on it. Well Not so much... I have not used icloud but do have it on my phone and other items. When he pugged my phone in to my laptop it asked if he wanted to backup he said yes. Then it reset my phone and now all my pictures are gone please help

If your phone was backed up to your computer, the backup would contain your camera roll photos (and videos). Restoring to this backup would recover them. However, if it was backed up a second time after losing them, this would overwrite the backup containing the data and your photos would be lost.
You can try restoring to your backup, but before doing so go to iTunes>Preferences>Devices and check "Prevent...from syncing automatically". This will prevent the phone from automatically syncing and backing up when you connect it to your computer, thereby overwriting the backup you want to restore to. After doing this, open iTunes on your computer and connect your phone, then right-click on the name of your phone on the left side of iTunes and choose Restore from Backup. (If you have iTunes 11 first go to View>Show Sidebar.)
Again this might work, as long as the phone was only backed up and then not subsequently backed up again after the photos were lost.

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You should be importing pics to your computer regularly as you would with any digital camera. Nothing should only be on your iphone. You should keep everything on your computer.
If you have failed to do this, then they are gone.
You can try restoring from backup.

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My friend wanted to get some music off my itunes - when syncing it it said she had to update her phone software first - which it did. Now all her photos are gone. When we tried to restore the last back up - the only one was from when she used my itunes 6 months ago which was from her old iphone. So now it has put all her photos from her old phone onto her new iphone and deleted all the new ones. We cannot find her new photos. Please help and there was 100 new pics. Is there any way we can get them back. I already have the program Asoftech - but it doesnt seem to register the iphone only C and D drive. Please help!

bechosken wrote:
My friend wanted to get some music off my itunes
This is called "stealing". You do not have the legal right to give her the music you have in your iTunes library unless you are the copyright holder.
when syncing it it said she had to update her phone software first
That's not quite what it said. Someone should have paid more attention to the great big warning about the possibility of losing data if the phone wasn't backed up.
We cannot find her new photos. Please help and there was 100 new pics. Is there any way we can get them back. I already have the program Asoftech - but it doesnt seem to register the iphone only C and D drive. Please help!
It restored the backup that was made on your computer 6 months ago, which did not contain those photos. You're wasting your time trying to find them on the phone. They don't exist.
Hopefully, your friend syncs her phone to her own computer on a regular basis. She needs to plug her phone into her computer and restore it from her last backup. That will restore it to the state it was in when the backup was made.
She also needs to get in the habit of extracting the photos on a regular basis, like she would from any other digital camera.

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Empty/corrupt library after upgrade/crash
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tt2

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Got a new lap top my husband wanted to help me by downloading itunes on it I have not used icloud but do have it on my phone When he pugged it in it asked if he wanted to backup he said yes Then reset my phone now all my pictures are gone please help

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