Got a question? Just AskBEA!!

BEA Customer Support is excited to announce our new and enhanced online support service
called AskBEA. AskBEA provides the easiest way for you to ask customer support questions
online, anytime, and receive immediate response. Simply select the product grouping and
the area you want to search, ask a question in plain English, and AskBEA will provide you with
relevant answers from various online resources.
The power of AskBEA lies in it's ability to use a single interface to search disparate online
knowledge sources through out bea.com, including product documentation, white papers on
developer center, support knowledge base and product newsgroups. This service will allow
newsgroup protocol NNTP information to be more intuitively navigable, accessed and utilized
by BEA customers. AskBEA is powered by answerFriend's questionEngineTM that uses XML and
WebLogic's JSP and EJB technologies. Unlike other keyword search engines, answerFriend's
questionEngineTM, the advanced natural language processing engine technology provided by
answerFriend, has the ability to interpret your question and bring you precise, relevant, accurate
answers.
With AskBEA your question is parsed into concepts. These concepts are matched against the BEA
concept knowledge base, and answers returned by the engine are scored and ranked based on the
concept matching. Therefore, the more detailed the question, the more accurate the result.
For example, queries such as 'How to create a jar file?', 'How do I setup iisproxy.ini?', or 'Database
mapping to ejb' have enough concepts for the engine to bring the most accurate results. However,
queries such as 'jsp problem', 'not enough space' or 'download document' are likely to result in too
many results and will dilute the response set.
As a member of the e-generation who uses BEA products to build state-of-the-art e-commerce
applications, we realize your time is valuable. AskBEA is the first step to address your needs for an
online service that empowers you with the tools to access relevant information quickly, on your own,
and at your convenience.
Visit AskBEA now! http://www.bea.com/support/.
Thank you.
BEA Customer Support Organization
[new_ask.jpg]

I think it would be cool if BEA could also answer questions here...

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