Got an error msg when syncing with iTunes--backup file corrupt

I tried syncing my iphone with itunes and got a message saying my backup file was incompatible or corrupt and that I need to delete the backup file.  how do I find the backup file?

me too no solution yet

Similar Messages

  • Error 10039 when syncing with itunes

    Any idea how to resolve this error ? hereafter how it
    I have two iphone, one 3gs and one 4,0. First i replace my 3gs by my 4.0, they had the same name.
    No problems, my new iphone got the same name as my old one and is synced with all my old data. Then I gave my old Iphone to my little girls.Some time later did a sync with the old one and no problem.
    I rename the old one and give it the name of my girls.
    From then, from the moment I sync with the old iphone, I can not sync with my new iphone 4.
    Always end with same general error: Unknown error
    - I'm french user, with the last software update: 4,2,1 8C148
    - I tried everything said in support, try to sync without music, uncheck memo, delete duplicate memo from itunes( and there was duplicate, probably when i sync with my old iphone)
    Still get the same error : 13019 unknown error.
    - Do you know if its possible to activate debug logs ? to track who cause the error and why ?
    - A way to resolve ?
    Thanks for your help, and please excuse me for the mistakes i might left ...
    Dany

    Follow the directions here:
    http://support.apple.com/kb/TS2830

  • HT201413 unknown error (-50) when sync with itunes

    When sync my iphone 5 with itunes i get an unknown error (-50) whats his and how do i fix it?????

    I also have the same problems and get the same error message, amongst other things. The iPod (photo) has even been back for repair 3 times, but no fault was found. It worked fine since April but then all the problems I am getting started following the download of Apple's iTunes 'version 5' which has not been cured by then downloading number 6. The effect of this download on my other computer has been that iTunes itself will not open. Apparently caused, some say, by Norton thinking it is some sort of Virus??? (See the discussion forum on this problem and 'iTunes will not open in Windows', it is huge, but still no 'fix' from Apple!). I now have an empty iPod, and 2 computers with iTunes that will not do its job. Not impressed, my husband has ditched his iPod and has already bought a Sony, which he says is much, much better and much more stable. If this is not sorted out soon I will be doing the same.

  • ITunes Player: Error message when syncing with iTunes

    What is going on with iTunes, When I plug one end of the sync cord into my 5th Generation iPod Touch and the other end in the computers usb port, it starts to load like it's gonna sync but then it's saying The iPod "Becky's iPod" could not be synced because the sync session failed to start, Why is it giving me that? It didn't do that on Tuesday when I synced my stuff to my computer on iTunes

    Try the workaround listed here:
    http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB32032&sliceId=2&cmd=displayKC&d...
    Please click the Thumbs Up icon if this comment has helped you!
    If your issue is resolved, please click the solution button on the resolution!
    Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

  • Fixing iPhone error 13019 when syncing with iTunes 8.2

    There is a bug in 3.0. Recently i discovered that when i tried to sync voice memo to itune, I hit this error message of "The iphone "My iPhone" cannot be synced. An unknown error occurred 13019". I tried to wipe off every music from my iPhone and re-sync back from iTune and it still hit the same error. Tried to uncheck the voice memo, and it resolve.
    I hope the upcoming release will resolve most bugs including this one.

    Thanks for posting your fix/work around for this. I had a voice memo from three days ago that had sync'ed with my Mac two days in a row now with no problem. This morning iTunes kept giving me this unknown error 13019 dialog.
    I simply unchecked the single voice memo sitting in my Library, and the next sync worked without any errors. NOTE: I do have sync prefs for my iPhone set to "Sync only checked songs and videos".

  • I have a strane error message when syncing with itunes + i cannot access it

    Hi all,
    this is only place i thought of that might know these problems:
    1. I cannot access itunes store from itunes - it just says loading... and doesn't load anything
    2. I have an error:
    " ITunes cannot sync photos to the iPhone because the folder "My Pictures" cannot be found.
    I tried installing iTunes again and didn not help.
    Please help,
    Thanks in advance,
    Eran

    In the course of your troubleshooting to date, have you worked through the following document?
    iTunes: Troubleshooting issues with third-party iTunes plug-ins

  • TS2776 Can someone please help me im getting a Error message when syncing with iTunes "The iPhone "name"cannot be synced. A duplicate file name was specified"

    can some one help pleace!

    In the course of your troubleshooting to date, have you worked through the following document?
    iTunes: Troubleshooting issues with third-party iTunes plug-ins

  • When syncing with itunes, got error message saying had error and now ipad2 will not do anything other than showing the USB cable with arrow pointing to Itunes on screen.  have done the reset and restart, but still get same thing.

    when syncing with itunes, got error message saying had error and now ipad2 will not do anything other than showing the USB cable with arrow pointing to Itunes on screen.  have done the reset and restart, but still get same thing.  Ipad does not show up in itunes even though cable plugged in.  Have shut down and restarted Windows 7 computer.

    I had done all of that to no avail.  I did call Apple Tech Support and after he suggested I try a USB port in the rear of the Win 7 computer, things starting working again.  I had tried switching the USB port at the front of the machine but that had not helped.  Everything is good to go again.  thanks for  your reply

  • Error message when syncing with iPhone

    Since upgrading my OS this week, I've consistently got an error message when syncing playlists with my phone. See below:
    Can anybody help? Most of these tracks are purchased through iTunes

    In the course of your troubleshooting to date, have you worked through the following document?
    iTunes: Troubleshooting issues with third-party iTunes plug-ins

  • Error msg when syncing ipad "The disk could not be read from or written to" when loading photos. Does anyone have any idea how to fix?

    ? I get an Error msg when syncing ipad "The disk could not be read from or written to" when loading photos. Does anyone have any idea how to fix?

    You have posted in the Mac forum for problems & questions usting the iTunes store. You will probably find more help in the following forum.
    http://discussions.apple.com/forum.jspa?forumID=800

  • HT203200 Error (-50 when sync from iTunes

    Error (-50 when sync from iTunes ???

    There countless posts on this?!  I'm in the same boat.
    PLEASE stop posting about the 3rd party or Firewall getting in the way.  Does not apply.
    I've turned off the firewall and have no 3rd party anything.
    The issue is itunes will not sync with 11.1.4 and iphone (5).
    Anyone?

  • IPhone loses play counts when syncing with iTunes

    I would like to repeat the question from this thread, which has mistakenly been marked "answered".
    When syncing with iTunes, not all play counts are transferred into iTunes. When I turn the iPhone off, it even forgets the complete list of played songs (it is even deleted from iTunes itself).

    I have similar problem. Played podcasts becomes UNPLAYED after synch with iTune.

  • Is ipod shuffle compatible with spotify when synced with itunes?

    is ipod shuffle compatible with spotify when synced with itunes?

    You must sync the iPod with one or the other, but not both.
    http://www.spotify.com/us/help/faq/ipod-integration/
    B-rock

  • HT1386 How do we keep one phone contacts seperate from the other when syncing with itunes

    How do you keep one phones contacts, calendar, etc from another phone when syncing with itunes?

    Disable auto-syncing. Here’s how:
    1. Before you plug the iPhone or iPod into the computer, go to iTunes.
    2. On a Mac, go to the iTunes menu -> Preferences -> Devices.
    On a PC, go to Edit -> Settings -> Devices
    3. In the pop up window, look for the icon or tab that says Devices. Choose it.
    4. Just below the box, you’ll see a checkbox reading "Prevent iPods, iPhones, and iPads from syncing automatically."
    5. Check it and click OK at the bottom of the window.
    Now when you plug the phone in it won't automatically star syncing.

  • Issue: Back up failed when syncing with Itunes

    I get an error message when syncing our iPods with iTunes - - -
    (iTunes could not back up the iPod, ”Isaac’s iPod,” because a session could not be started with the iPod.)
    Any hints as to what this is indicating?

    Restarting computer usually will fix this. Try disabling all security software on the computer.
    Security Software and Related Troubles
    http://support.apple.com/kb/TS3125          Basic Troubleshooting
    http://support.apple.com/kb/TS3297          Advance Troubleshooting
    http://support.apple.com/kb/ts1629          Ports List

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