Got an exception in IE11 - 'This page can't be displayed' while accessing intranet website
Hi,
We have published an intranet portal website to our external customers.
Few of our website users occasionally get 'This page can't be displayed' exception while accessing our website. The HTTP request is in pending state for almost 10mins and then they get this exception. Ones they refresh - the page gets displayed
without any issue.
More details :
- These users are in different LAN than the LAN on which our web-server is hosted.
- They use IE11 on Windows 7 Operating system.
- This exception occurs occasionally and not able to reproduce consistently. But they get it once or twice when they continuously use the website.
- When the browser was waiting for the HTTP Response, there was no
HTTP Request logged in our web-server.
Below link is the network report capture when the exception happened using IE11 F12 Inspection add-on.
IE11 F12 Network report
Note: Earlier our users had accessed our website using IE8 and Windows XP. Now their system was upgraded to Windows7 and IE11. after which they face this issue.
We want to find - if this is a network issue or is it an issue with the browser / OS or totally something else.
When I searched in the net about this issue - some mentioned that this issue will not occur with Chrome or Firefox because they cache DNS and IE doesn't and relies on the OS to do the DNS caching (I am not clear about this).
Hello Robert,
Thanks to share some Developing Tools to use to debug this issue.
As we tried to capture network traces through wireshark & founds no handshake called with some certificates from IE 11 else same certificate working in Firefox on same windows 7 PC & for some certificate which also
created with same process and key algorithm/length working on both IE 11 & Mozilla Firefox
Regards,
Sumit
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++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
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opmnctl: starting opmn managed processes...
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ias-instance id=VIS_rdbms2.rdbms2.ficsd.com
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
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[Thu Oct 1 09:28:40 2009] [notice] Oracle-Application-Server-10g/10.1.3.4.0 Oracle-HTTP-Server configured -- resuming normal operations
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[Thu Oct 1 09:51:43 2009] [error] [client 192.168.1.101] [ecid: 1254361903:192.168.1.170:28256:0:17,0] File does not exist: /u01/applr1211/VIS/inst/apps/VIS_rel12/portal/favicon.ico
[Thu Oct 1 09:52:55 2009] [error] [client 192.168.1.101] [ecid: 1254361975:192.168.1.170:27678:0:17,0] Directory index forbidden by rule: /u01/applr1211/VIS/apps/apps_st/comn/java/classes/
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[Thu Oct 1 12:08:25 2009] [error] [client 192.168.1.101] [ecid: 1254370105:192.168.1.170:28256:0:66,0] File does not exist: /u01/applr1211/VIS/inst/apps/VIS_rel12/portal/favicon.ico
[Thu Oct 1 12:08:28 2009] [error] [client 192.168.1.101] [ecid: 1254370108:192.168.1.170:27677:0:59,0] File does not exist: /u01/applr1211/VIS/inst/apps/VIS_rel12/portal/favicon.ico
[Thu Oct 1 13:05:48 2009] [error] [client 192.168.1.101] [ecid: 1254373548:192.168.1.170:28179:0:127,0] Directory index forbidden by rule: /u01/applr1211/VIS/apps/apps_st/comn/java/classes/
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using Cisco ASA NAT public IP for example 9.9.9.9 ....> 172.16.0.98
i've created split DNS zone for public domain in internal DNS to unify URLs internal and external Mail.Domain.Com
i've created internal zone called Mail.Domain.Com and Autodiscover.domain.com point to VIP 172.16.0.98
Everything is OK but sometimes users report when they access OWA from inside or outside when user submit user/ pass faced error the page can't be displayed?
i tried this this user from different browsers and different computer the same issue
if i tried another user from the same computer it works fine
the strangest point after 30-60 minutes it backs to live and everything going fine
i checked event viewer there is nothing related to this issue.
in sometimes if i tried to access manual to CAS1.Domain.Local / IP address/ owa it works fine.
URL changes to https://Mail.Domain.Com/owa/auth.owa
i red some about putting my public domain as remote domain but it's not clear !
any ideas please?If it works properly when connecting directly to the server, then something is misconfigured in the load balancer or something else in that data path.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
Thanks Ed,
NLB converged is OK. and all users are running well, except while this issue accrued.
i checked event viewer under exchange managed availability
EMSMDB.Connect() step of ComplianceOutlookLogonToArchiveMapiHttpCtpProbe/MBX2DB2 has failed against ExCAS1.Domain.LOCAL proxying to Unknown for [email protected].
Latency: 00:00:00.0380000
ActivityContext:
Outline: [37]6/19/2014 11:27:05 AM [FAILED!] EMSMDB.Connect();
Likely root cause: UnknownIssue
Details:
Error: Error returned in ConnectCallResult. Error code = LogonFailed (0x80040111)
Log: Mailbox logon verification
EMSMDB.Connect()
Task produced output:
- TaskStarted = 6/19/2014 11:27:05 AM
- TaskFinished = 6/19/2014 11:27:05 AM
- Exception = Microsoft.Exchange.RpcClientAccess.RopExecutionException: Error returned in ConnectCallResult. Error code = LogonFailed (0x80040111) ---> System.Exception: Microsoft.Exchange.RpcClientAccess.Server.LoginFailureException:
Unable to access AD (StoreError=LoginFailure) ---> Microsoft.Exchange.Data.Storage.MailboxInfoStaleException: Can't connect to the mailbox of user Mailbox database guid: d020aa7f-371b-4da5-808a-3a5d18dc8d81 because the ExchangePrincipal object
contains outdated information. The mailbox may have been moved recently. ---> Microsoft.Exchange.Data.Storage.DatabaseNotFoundException: The database with ID d020aa7f-371b-4da5-808a-3a5d18dc8d81 couldn't be found.
at Microsoft.Exchange.Data.Storage.ActiveManager.ActiveManager.GetServerNameForDatabase(Guid databaseId, GetServerForDatabaseFlags gsfdFlags, IPerformanceDataLogger perfLogger, IADDatabase& database)
at Microsoft.Exchange.Data.Storage.ActiveManager.ActiveManager.GetServerForDatabase(Guid databaseId, GetServerForDatabaseFlags gsfdFlags, IPerformanceDataLogger perfLogger)
at Microsoft.Exchange.Data.Storage.DatabaseLocationProvider.GetLocationInfo(Guid mdbGuid, Boolean bypassCache, Boolean ignoreSiteBoundary)
--- End of inner exception stack trace ---
at Microsoft.Exchange.Data.Storage.DatabaseLocationProvider.GetLocationInfo(Guid mdbGuid, Boolean bypassCache, Boolean ignoreSiteBoundary)
at Microsoft.Exchange.RpcClientAccess.Server.UserManager.User.UpdatePrincipalCacheIfNeeded()
at Microsoft.Exchange.RpcClientAccess.Server.UserManager.User.UpdatePrincipalCacheWrapped(Boolean ignoreCrossForestMailboxErrors)
--- End of inner exception stack trace ---
at Microsoft.Exchange.RpcClientAccess.Server.UserManager.User.UpdatePrincipalCacheWrapped(Boolean ignoreCrossForestMailboxErrors)
at Microsoft.Exchange.RpcClientAccess.Server.UserManager.Get(SecurityIdentifier authenticatedUserSid, String actAsLegacyDN, String userDomain)
at Microsoft.Exchange.RpcClientAccess.Server.RpcDispatch.<>c__DisplayClassc.<EcDoConnectEx>b__8()
at Microsoft.Exchange.RpcClientAccess.Server.RpcDispatch.Execute(Func`1 getExecuteParameters, Func`1 executeDelegate, Action`1 exceptionSerializationDelegate)
--- End of inner exception stack trace ---
- ErrorDetails =
- RespondingRpcClientAccessServerVersion = 15.0.847.30
- Latency = 00:00:00.0377761
EMSMDB.Connect() failed.
Task produced output:
- TaskStarted = 6/19/2014 11:27:05 AM
- TaskFinished = 6/19/2014 11:27:05 AM
- Exception = Microsoft.Exchange.RpcClientAccess.RopExecutionException: Error returned in ConnectCallResult. Error code = LogonFailed (0x80040111) ---> System.Exception: Microsoft.Exchange.RpcClientAccess.Server.LoginFailureException: Unable
to access AD (StoreError=LoginFailure) ---> Microsoft.Exchange.Data.Storage.MailboxInfoStaleException: Can't connect to the mailbox of user Mailbox database guid: d020aa7f-371b-4da5-808a-3a5d18dc8d81 because the ExchangePrincipal object contains outdated
information. The mailbox may have been moved recently. ---> Microsoft.Exchange.Data.Storage.DatabaseNotFoundException: The database with ID d020aa7f-371b-4da5-808a-3a5d18dc8d81 couldn't be found.
at Microsoft.Exchange.Data.Storage.ActiveManager.ActiveManager.GetServerNameForDatabase(Guid databaseId, GetServerForDatabaseFlags gsfdFlags, IPerformanceDataLogger perfLogger, IADDatabase& database)
at Microsoft.Exchange.Data.Storage.ActiveManager.ActiveManager.GetServerForDatabase(Guid databaseId, GetServerForDatabaseFlags gsfdFlags, IPerformanceDataLogger perfLogger)
at Microsoft.Exchange.Data.Storage.DatabaseLocationProvider.GetLocationInfo(Guid mdbGuid, Boolean bypassCache, Boolean ignoreSiteBoundary)
--- End of inner exception stac
if user access to ExMBX2.Domain.Local it works fine.?
any ideas please ?
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