Got an Iphone 3gs from a friend, unable to use due to previous carrier lock, talked to carrier and they say they have unlocked it, but the Iphone is still locked, what to do?

I got a used Iphone3gs from a friend.
I do not use the same carrier as the one he purchased the Iphone from.
I had him call the Operator and they said they have unlocked it in their system.
However the iPhone remains locked and the carrier (uder settings>about) is still listed as the original Carrier.
the phone as NOT been hacked.
I do not have a "Carrier" option listed in the main settings menu
and therefore have no way to change it manually
please help

This the procedure
http://support.apple.com/kb/HT5014

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Are you sure your friend didn't jailbreak it?
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http://www.idownloadblog.com/download/
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Step - 3.
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Step - 4
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Got an Iphone 3gs from a friend, unable to use due to previous carrier lock, talked to carrier and they say they have unlocked it, but the Iphone is still locked, what to do?

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