Got charged improperly for a movie download

Tried to download a movie for a plane trip.  My wife tried first on her iPad and found she did not have enough memory.  Then I tried on my iPhone 6 plus and although it said it was downloaded it didn't play on the plane.  We got charged twice for a movie we could not watch.  Tried to find support to get credit but can't find anything.  What now?

Are you and your wife using the same iTunes account on your iPad and iPhone, and if you are how did you try to download the film ? If you are using the same account and you used the Purchased tab in the iTunes store app on your phone (assuming that you are in a country where films can be redownloaded) then you shouldn't have been charged again - you can use the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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