Got email saying I cancelled my subscript. but I h...

I renewed my online number subscription Nov 2012 for $30.00 which taken out of my bank account- This is good until Nov 2013 and you have been still taking out $2.99 a  month. But I got an email recently saying I cancelled my subscription-This is NOT possible because Number one my computer had been down for some time and number 2 I had just renewed it so IM not sure why I received this message but I haven't or don't have any intentions of cancelling my service with Skype. Please check into this & reactivate service etc.!!! Thanks.
Melanie Witmer-Skype#615-420-7343.

Hi.. I  had an agent do it..  since its a standalone  product not cc  she
sent  me  the link.  and  now it wont let me download.  I see I am not
alone in this .  I am reading  alot  about  this problem,  some are
saying they are being strong armed into   buying  CC  ..it really   could
have been alot  easier  for us  who don't have CC  ...  this has been a
nightmare.   I think I will return it.  Thank you. Very  disappointing.

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