Got grey screen when strat up,does genuis bar help to backup first b4 reset my hardwear?I didn't backup thoTAT

got grey screen when strat up,does genuis bar help to backup first b4 reset my hardwear?I didn't backup thoTAT

It is too late to backup now, the disc is already malfunctioning.
Backup is what you do before things break.
Take it in and hope that something can be recovered, don't be surprised if it can't.

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    Nevermind,,,I pressed the on/off and the home button for 10 seconds and reset it and it worked. Thanks for looking.
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    My macbook pro shows grey screen when I start the computer after I heard the sound of start. What's wrong?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
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    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
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  • How do I turn on my MacBook Air if only grey screen when powered up.

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    Follow the guidance offered in this Apple support article:
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    Mac OS X: Gray screen appears during startup - Apple Support

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    when i start or shutdown my ti-book 500 with my new nanopod connected, i always get a grey screen and a command prompt with a bit of help text telling me what to type to proceed. if i type mac-boot, the screen will go blue and things go as normal. if i type shut-down it will do so.
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