Got my cracked iphone screen replaced and now my phone has a mind of it's own.
It will select anything at everything at random, I'll text somebody and it will type random letters and send. Or The swipe up/down menus will come up/down and stay. I've liked, unliked, unfriended, unfollowed and sent gibberish to several people and it's very irritating. I can still use my phone to text/call people, but I have to fight with my phone in order to do so and have to deal with sending gibberish along with every message I send and even to people I never intended on texting. The only way I can get it to stop what it's doing and let me use it is to shut my screen off and turn it back on but that method still isn't very effective.
Also I sometimes see several vertical lines going down the length of my screen. They don't move or anything but I'm sure it has something to do with why my phone is acting out. And well my question here is what should I do?
If Apple or an Authorized Apple Service Provider replaced your screen, bring it back to get it fixed again.
If a 3rd party company did the repair, they will have to fix that, Apple will not service phones that have been opened by users or other repair shops.
Similar Messages
-
So my iPhone screen cracked and i ordered a new screen to replace it. Finally when i finished i went to turn it on and the screen just stayed blank. I plugged it in and the apple symbol came up but then went off, and kept doing this. so i let it set for about an hour and tried again. it gave the charging symbol and just stayed on this for about half an hour. i unplugged it and when i did it just went off. after a while it did come back on but it began to overheat and the battery lasts about 45 minutes. i took the back off and its the logic board that is hot and not the battery. can this be fixed? i dont know if its under warranty but if it is will they replace it after the fact that i took it apart?
In the U.S.:
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if you arrange service online or by calling Apple Technical Support. All fees are in U.S. dollars and are subject to local tax.
When setting up out-of-warranty service, Apple will request credit card pre-authorization for the maximum service fee listed above. This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.
Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare service contract coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details."
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne -
i upgraded my iphone 4 ios and now my phone will not restore -
I have run into the same problem.
1. I was sharing the same itunes account with my wife for both of our iPhones 4s. She upgraded her phone to IOS7 two weeks before I did. After I did we ran into problems with messaging. Because we shared itunes account, both iphones were linked. When I sent text messages to someone, she got a copy. When they replied, she got a copy. I tried several ways to remove her phone from my profile, but would not work with new IOS7. I had to create a seperate itunes account for my phone in oirder to do so, as recommended on several help forums.
2. I backed up my phone onto itunes before setting up seperate itunes account. It showed that all the photos, contacts, notes, apps, etc. were synced and backed up.
3. I logged off itunes (former shared account- now wife's account), logged into new itunes account, and proceeded to restore my phone, while logged into my new itunes account, thinking this would delete my wife's phone from the profile as shared devices.
4. Phone would not restore by automatically syncing with itunes, by selecting back up recovery file to recover, or even by deleting everything and starting fresh as if it were a new phone, then trying to restore the data file as if it were recovering the backup info onto the new phone.
5. I get the same **** initialization loop sequence on the iphone every time, even after itunes goes through the recovery process, syncing all data, etc., multiple times. The iPhone loops through the grey screen "Welcome" in different languages, then asks which wireless server I want to connect to, enter passcode, then asks if I want to set up phone as a new device, backup from iCloud, or from iTunes backup. It does not matter which I select. It prompts me to connect to iTunes again. The point is, I have already been through these procedures and the iPhone cannot get past this point and enter run mode, showing me a screen with all my recovered settings.
For time being, just to have a functional phone, I have had to delete everything off the phone and set it up as a new device, back to factory settings. Then the phone will get past this and enter into run mode showing screen and apps with factory settings, no contacts, no email ( have to set up again), no voice mail ( have to reset).
Any ideas on how to over ride this reset mode in the iPhone, when all I want to do is download and recover settings from a backup in iTunes to the device? -
when i try to activate itunes on my iphone it continues to say "We're sorry, we are unable to continue with your activation at this time." and now my phone has stuck. what happened?
Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
I have an iphone 4 and upgraded to ISO6. aLL WAS WELL UNTIL mONDAY WHEN i WAS UPDATING 2 aPPS AND MY PHONE FROZE. i TRIED SOFT RESET AND THEN MY PHONE HAS NOW FROZEN ON THE aPPLE icon and I cannot go further. I cannot sync to pc as my phone is not recognised. Hlep!
Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
HT1222 allowed new ios settings update and now my phone has crashed and cannote restore on itunes
allowed new setting update on iphone 4 s for ios 7 but now my phone has crashed and i cannot restore on itunes
Hi Ozergang,
Thanks for visiting Apple Support Communities.
If your iPhone is unresponsive after updating and can't be restored, you may find the troubleshooting steps in these links helpful:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Best Regards,
Jeremy -
Had screen replaced and now laptop creaks, feels loose, etc.
Today I picked up my Macbook after having the screen replaced. AppleCare paid for the repair. I didn't take my laptop to an Apple store because I generally find them to be unhelpful and rude, but instead took it to a small authorized repair store. Immediately after picking up my Macbook, I noticed that the hinge was not attached correctly, as the ends of the flat rectangular part of it were popped out. The tech took it back and said he would have to take it apart to fix the problem, but called me five minutes later saying he popped them into place. That worried me.
I took it home and began using it and noticed that the hinge feels very loose and creaks when I open it. I also noticed that the casing around the screen does not actually connect with the screen on most of the right side. There is a noticable gap that I can press down so that the casing touches the screen. The laptop also makes a popping noise when I type or even just move the laptop while it is sitting on my lap.
It seems like my laptop was hastily reassembled after the screen was replaced and I'm very disappointed. My Macbook was in very good condition when I left it. To make things worse, I live in Kansas but go to school in New York and am flying back to school tomorrow, so it is impossible to take the laptop back to the same repair store.
Should I call the repair store and notify them of these problems? Should I call AppleCare? Are any of these problems likely to cause permanent damage to my laptop or can they be lived with?
Oh, and, in case you were wondering, the screen itself is impeccable. Irony.Hi Audrey A!
Welcome to Apple Discussions.
For clarification purposes, who did the repair? The authorized repair center or Apple? If it was Apple then you should have gotten a piece of paper (or multiple pieces) that outlined what was done and an explanation of services performed. Otherwise, it was more than likely the authorized repair center and it could be an issue of improper clutch re-assembly and improper bezel seating (it can be tricky).
My vote, is to take it back to where it was originally serviced. If that's impossible or an inconvenience then the next step is to contact AppleCare directly (800-APL-CARE) and arrange service. Explain to them what just happened and the new issue that has developed. It'll involve most likely sending your machine into Apple but they'll assist in arranging transportation for the product. It's important, however, that you explain (providing work documentation if possible) what was done. The last thing you want is to find out the re-assembly was done improperly and then AppleCare holding you responsible for a failed Do-It-Yourself job.
Ironically, as someone who use to work as a Mac Genius, one of the first things we use to always do when receiving a machine back from service is verify the issue was resolved and no new issues arose. Things like visually inspecting the machine would be performed and would have caught the issue. -
Not sure what just happened. The phone was fine, I put it down for 10 minutes, and now it's completely dead.
I reset the phone by holding down the power button and the back button until the apple icon appeared on the screen, and it has been working since.
-
Last night on my phone i insalled the neew software ios6 and this morning when i woke up and it has done was show the silver apple and the loading symbol thing. The loader hasnt moved from its position since its been on. I dont know what to do to get my phone to turn back on and i need it extremely bad. Please help me!
Hello Elliiee,
The steps detailed below can help stabilize your iPhone.
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If the display turns on, go to step 4.
If the display remains black, go to next step.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen -
I just recently got back from Iraq like 4 months ago and I bought the new Iphone 4. I didnt have my computer with me because I was moving to a new duty station. I just got my computer yesterday and I hooked my iphone to the computer. Instead of hit set up as a new phone, I end up clicking on restore previous settings. Now all my new pictures, contact, videos, etc, are gone. I have my phone with old stuff from over a year ago. Is there a way for me to get my current stuff back. Did itunes save it somewhere and I dont know how to get it. Please help me out. Let me know if I can get it back or not.
If you restored your iPhone rather than synching it, you've lost all that data.
-
I had my iPhone 5 replaced and now I can't restore my play lists.
My iPhone 5 was replaced by the apple store here in Sydney, Australia. During the restore in the store, I got most of my content back, but my music was interupted due store wifi.
When I finished restore at home, I notices that my play list (on my PC) where on my phone + a whole bunch of other songs, which the down load symbole. BUT when I add new play lists and try add to the existing lists or add news playlist they show in summary, but I can't slect and sync them.
I have try backing up > updating software > restore directly from back up on my PC and still nothing.
Can anyone help please. I find myself manually adding songs to my phone manually via Match but it complicates things as whenI plug my phone I get the message "some settings have been changed" etc.
HELP IM LOST.Restore iPhone with iTunes on computer. Open iTunes on computer, connect iPhone to computer with Lightning Cable, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode, click Restore button of iTunes.
-
Brought my phone to Apple to get my screen replaced and now it won't turn on!! HELP
I brought my phone to Apple yesterday with my friend, and the employee helping me told me that there was a chance that the screen wouldn't be able to get fixed. When I went to go pick it up they told me that the machine had broken my phone and it was completely dead and that I would have to pay the full price for a new phone. They could tell I was getting upset (because now I have no phone) and he told me that the guy I gave my phone to told me that this might happen but HE DID NOT, my friend as a witness. Now I just have a phone that they broke completely (when it worked perfectly fine before, it just had a broken screen) and they refused to help me any further. Is there anything I can do to get my phone to work again? I don't understand why Apple wouldn't have to replace it when they broke it and they DID NOT tell me that there was a possibility that this could happen, I feel like they just said that afterwards so they wouldn't be responsible. PLEASE HELP.
Speak to the manager of that Apple store. There is nothing your fellow users on
this Internet forum can do. If the manager does not resolve the matter to your
satisfaction, you can use the link at the bottom right hand corner of every page in this forum
labelled 'Contact Us' to escalate the matter. -
My screen is frozen with a picure of a plug trying to connect to an iTunes icon. I can't reboot my phone or sign on to iTunes. When I callmy cell phone number the call goes straight to voice mail! What happened? How do I get rid of the screen on my iPhone? Help please.
Thanks for any advice.There are multiple reasons why the update failed, unless you can provide an error message/code that came up then nodbody will know.
Now your iPhone is in recovery mode and will now need to be connected to a computer with iTunes and restored to factory settings. This will install the update at the same time.
If you have a back up of the iPhone before the issue occurred then after the restore to fqactory settings you can restore the back up to the iPhone. If there was no back up then I'm sorry your data is gone. -
i have an iphone, imac and 2 ipod touches 5th generation. I just purchased some apps and songs on the ipad with hopes they would transfer to all the other devices. some of them did go to all devices while others did not. when i go to purchases on one of the ipods they show up as not purchaced (even though they may be on 2 of the other devices). my iphone has them there, but it says waiting to download. its been a day and they are still waiting to download. I've checked settings on all and they are set to automatically download and all devices share the same apple id. not sure what ive done wrong and have tried several things. hopefully i haven't confused you too much.
My problem was that Software Update didn't check for updates every day, and maybe never...
Finally I found that: http://hints.macworld.com/article.php?story=20120824124203635
Basically all you have to do is open the Terminal and type:
sudo defaults write /Library/Preferences/com.apple.SoftwareUpdate.plist ScheduleFrequency 1
The number, 1 in this case, means the frequency which Software Update is going to check for updates, so 1 means every day.
If this doesn't work you can try two things (or both, but in this order)
- Go to /Library/Preferences/ and delete the file: com.apple.SoftwareUpdate.plist, then open Software Update... to create a new file, and go to System Preferences to configure it again. Finally open the Terminal and try the command at the beginning of this comment.
- If Software Update continues without checking for updates every day, open the file: com.apple.SoftwareUpdate.plist and you will see a preference that is: ScheduleFrequency with the number 1 at its right and you will see that the type is String, copy the file to the Desktop (for example) and change the type String to Number, then drag the file in the Desktop into the Preferences folder and replace the first. It will work. (For this part you will need Xcode) -
I plugged in my iphone to my computer to my itunes account. my phone do not work now, just displays the iturnes logo. No call can be received. Any advise?
Unless you had backed up some of your data to iCloud, there's no way to get it back with the exception of previous iTunes purchases which can be redownloaded.
Maybe you are looking for
-
Copy and Pasted Items Open Original File
How can I stop items that were copy and pasted from one document to another to stop opening the original (copied from) file when selected in the new (pasted into) file?
-
How to open the popup with in Tab navigator working area.
Hi, I using the customized panel to open it as popup by using popup manager in the Tab navigator . The popup should be able to move with in the tab navigator's content area. Not outside of the tab navigator's content area. How to do th
-
Is it advisable to capture data through I/O for Balance sheet items
Hi Experts Can you please advice is it normal practice to use Internal Orders for Balance sheet itmes since it is Cost Object Regards Sreenivasulu
-
Collect messages merge to one n 1
Hello I try to collect messages but after transformation only the data from the first message is in the message. In the message mapping and message interface the source is 0..unbounded. When I start U see that messages are collected in a container a
-
My iPhoto crashed after I was trying to upload some fotos. It never finished the upload and it frozed, then it crashed. Now every time I open it, it opens on some of the last pics i tryed to upload then it crashes. What can I do?