Got my macbook back from Heasync Logic board and now...

I just got my macbook back after 11 days (and i have procare). I brought it in to apple to get fixed because i, like the rest of the macbook using population, was suffering from the random shutdowns... well, i picked it up today... the machine was screaming (as in good) it passed the AHT with flying colors before i left the store... well, i just got home and performed the QT and iTunes updates that i missed while it was at depot and after the required restart... a beautiful stream of colorful lines started dripping down my screen (its the logic board i know) I am not questioning what my current problem is... what my question to all of you who have received your macbooks back after having the MLB and Heatsink replaced....
How many of you have had your NEW logic boards go within a couple days of getting your machine back?

how does one reset the resolution?
system preferences>displays>Display tab
choose an alternate resolution, and then reset it back to the original, and restart the computer
i mention this because apparantly its a flaw in the logic board that is fixed by doing this, its helped others out (search a couple pages deep and youll find more talk about the lines on the screen)

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Just got my MacBook back from 2nd repair

I just got my MacBook back today. It just had its 2nd logic board replacement because of the random shutdown issue.
When I picked up my computer, they also replaced the Top Case Housing and the Keyboard. Why would the replace this? Does the keyboard and top housing have anything to do with the random shutdown?
Anyways, I will see if my random shutdown comes back. I surely hope not.

Oh ok. I noticed the feel of it is a bit different
than before.
Another question. I have CoreDuoTemp opened, my
computer has been on for 30mins and it only shows
22-27C. Is this correct? Or is CoreDuoTemp
malfunctioning?
At 30mins, my MacBook was at least at 45C always.
It's an Intel processor design fault. I got this info from the Hardware Monitor developer.
Q: I have a Mac with an Intel Core Solo or Core Duo processor.
Sometimes, the temperature readings seems to "hang" and are no longer
being refreshed. Is this a problem with the application?
A: No, this problem is caused by an internal design flaw of current
versions of Intel Core processors. The Digital Thermal Sensors may
stop working when the processor returns from a C3/C4 power saving
state. Intel plans to correct this hardware bug for future steppings
of the CPU.
Intel refers to this hardware problem as Erratum AE18. For detailed
information, please see Intel document 30922204
http://www.intel.com/design/mobile/specupdt/309222.htm
-Bmer
Mac Owners Support Group
Join Us @ MacOSG.com
ITMS: MacOSG Podcast
 An Apple User Group 

I got my phone fixed from a third party and now my phone won't even come on and my screen turns blue and starts all over again. Is there a way I can get it fixed

BBroken screen got fixed from a third party and now the apple sign shows for about 25 seconds and then it turns blue and starts all the way over

The problems go deeper than the screen...the person who did the repairs has not made all of the connections correctly. The iPhone needs to be opened again, and then reconnect the new screen and be sure all other connections are still in place where they should be.

I got my Macbook Pro 17inch (early 2011) back from Apple (they had to replace the logic board) and now my microphone is not working

I got my Macbook Pro 17inch (early 2011) back from Apple (they had to replace the logic board) 3 days ago, I had a terrible experience as the genious who gave me my solid state disk for safekeeping lost my disk's brackets thus I had to wait 2 more hours until they find one after 10 days of waiting for the repair. I noticed some weird sounds, like somehting is moving with the mac 1-2 times, even if I have no mechanical parts other than the fans, but my real issue at the moment is that my microphone is not working. I can see the mic in the System Info however and in Audio Midi Setup. In the Audio Midi Setup I see that the master chanel is turned off and I can't turn in on. Ch 1 and 2 are on full. I also noticed the first seconds after the comp. boots the blue bar goes to the middle in the System Preferences -> Sound -> Input. Any ideas what to do or try? I do not want to go back to the apple store as it is 50 minutes away from here and I need my laptop as a computer science student. Everything else is working perfectly.

You need to call both the store that did the repair and Apple directly, warranty service or Apple care, and report this problem with both of them and get a ticket number of some kind (some kind of verification number) that the unit just came back from major service with this problem and that you want it fixed when you can lose the use of it, which is not right now.
Without doing something like that they could easily say it is damage not covered under the normal warranty.
God knows what the repair center did and did not do to it while it was there.
And depending on when you actually bought it the warranty could run out in the mean time.

Got my Mac back from Apple Repair... now TimeMachine is messed up!

I'm hoping this is something "routine" and some of you smart folks can help me out.
I recently had to send my MacBook Pro to Apple Care for repair (a whole other story! The LCD died...), when I got it back I noticed a couple of strange things:
1. my iTunes told me I had to authorize my "new" computer (no problem. I can deal with this, it doesn't impact my work. It's just a bit odd.)
2. my Time Machine backups stopped working. (This is a much bigger problem, since now I'm working without backups).
Here's the situation:
Time Machine preferences shows me my regular backup destination drive (it's called "total-backup" by the way, and it's a big ol' Firewire drive.)
It says "Oldest Backup: --".. as in NO oldest backup. But when I look at the drive out in the finder, there's a folder there sure enough named "Backups.backupdb" which takes up many GB.
That folder now contains two subfolders:
- one is called "My Computer" , which itself contains many folders named with dates. This appears to be my old backups folder.
- the other is called "My Computer 2" and it contains only an odd 8 KB thing named "2008-04-26-182146.inProgress" which contains the date I got my computer back! (And also shows you how long I've been working without backup!)
Here are my two questions:
- How do I point Time Machine to the correct backup set?
- And is it okay for me to just manually delete that "My Computer 2" folder off the backup drive?

In all likelihood, your logic board was replaced during the repair. There's a MAC address (Media Access Control) embedded in every networkable device that gives a unique ID to every device; the Mac's MAC (name similarity only coincidental) address is on the logic board.
iTunes authorization is keyed to the MAC address; so are your Time Machine backup files.
You can't change the MAC address, since it's hardware, but you can change the record of the MAC address in the Time Machine files so they'll be recognized by what it thinks is a new computer. It take Terminal (and guts).. the info is here: http://www.macosxhints.com/article.php?story=20080128003716101
I don't think that article says to back up your Time Machine files before you start mucking about with them, but that might be a good idea. You may have room for a zipped duplicate right on the backup drive, so that'd be a good thing to do first.

HT4759 Got my iPod back from apple for unlock and it was taken again is my tracker still on in my name

iPod touch

When you received the iPod back from Apple did you have to set the iPod up?
If Apple exchanged your iPod, the one you received is like new, not yet setup
If they just returned your iPod, it was like it was when you sent it to Apple.

Apple installed a new logic board and now iTunes music is all gone and I cannot log into store or authorize my Mac

I have an early 2011 i7 MacBook Pro running OSX 10.9.4. Earlier this week I had Geniuses at the Apple Store install a new logic board to replace a failed one. My hard drive was not touched. Anyway, when I got home and launched iTunes, I discovered that none of the tens of thousands of legally purchased songs in my iTunes library were listed, even though they actually still exist in my Music folder. Additionally, my attempts to login to the iTunes Store with my valid and correct and accurate and current Apple ID with the correct password, did not work. In fact, no errors were generated. The logins simply erased my input after clicking SIGN IN and then the "Sign In" form came back empty.
As a developer and 28+ year user of the Mac, I was a little stunned to say the least. The Apple Store logic board replacement process should take into account iTunes authentication problems when replacing failed logic boards, but this issue was not discussed at all, in any form during the repair intake process. So, I now have a 'fixed' MacBook Pro that will not acknowledge my thousands of legally purchased songs and will not let me log into the iTunes Store with my valid credentials or authorize or de-authorize my Mac.
Indeed, iTunes Match is also disabled, which means $30 thrown away in paid subscription.
Does anyone know a workaround to this Apple flaw that can correct their mistake and re-enable my Mac for using my thousands of legally purchased songs?
Any feedback would be most appreciated!
Thanks,
Larry

Having your main logic board replaced wouldn't erase music from your hard drive, if it was actually stored on the drive. Your iTunes music resides in your user home folder in a folder called Music.
When you do get a logic board replaced, however, it is a good idea to have the computer first de-authorized from iTunes since you are only permitted to associate your iTunes Store account DRM purchases (movies, tv shows, and older digital-rights-managed music) with up to five computers. See Deauthorize your computer using iTunes.
When a new logic board is installed, you'll need to reauthorize the Mac again. It's not the end of the world, however, if this step wasn't initially taken. See Authorize your computer using iTunes.
...As for not seeing your music when you launch iTunes—try point iTunes to the correct location of your iTunes folder. To do this, quit iTunes. Press the option key and click the iTunes icon in the dock. It will then ask you to navigate to the location of your iTunes music (again usually located in the Music folder in your home folder).

HT1349 I received a new logic board and now my computer has no serial number under 'about this mac', and I need it to submit questions to apple. What do I do?

I can't find the serial number for my mac after getting a new logic board on recall for my macbook pro.

You can open System Profiler and see if it contains your serial number.
Or have the computer near a previous connected Wifi or on a Ethernet cable to your router.
Reboot holding the D key down for like what would appear to be 10 minutes until Hardware Test appears on the screen.
You can run a test if you wish.
There is a pane at the top if selected will give you your new serial number.
You also can use Terminal
You can quickly retrieve any Macs serial number via the command line by using the following command string:
system_profiler |grep "r (system)"
The command results will look something like this:
$ system_profiler |grep "r (system)"
Serial Number (system): C24E1322XXXX
If that fails you can give them your MAC address which is unique to each machine and there are records at Apple with it.
Open Utilities > Terminal. Copy, paste and press enter:
For your computers Ethernet (wired) MAC address: ifconfig en0 | grep ether
For your computers Airport (wireless) MAC address: ifconfig en1 | grep ether

New logic board and now won't link to airport express

hi
I have a macbook which I bought in january, after 2 weeks I had various kernal panics and apple replaced the logic board. I picked it up yesterday and was using it at work on a wireless network all day, then I came home and tried to connect to my airport express and it wouldn't connect, it sees every other network in the building, but not mine (pre logic board replacement it connected fine). I reset the cable box, plus the airport express a couple of times but no luck, I then tried to connect my ibook and lo and behold it connects fine, I am on it at the moment.
I've restarted the macbook a few times, plus checked that airport is on, I've checked all my network connections, and they are fine. I've used airport setup assistant and admin utility, and it just can't see the express.
So does anyone have an idea how I can get my macbook to see my airport express?
I can find nothing wrong with it or the macbook.
thanks very much

Do you have access control (MAC address filtering) enabled on the AirPort Express (AX)? If so, you need to add the MAC address of the wireless interface of your MacBook.
Even better, disable access control. It offers no real security since the MAC addresses are easily discovered and cloned.

New logic board and now i-tunes music store and i-disk not able to connect

Hi,
My poor MBP died a few weeks ago - the Logic board went and took the Apple RAM with it (the Crucial one stayed fine!). As it's only six months old it has been fixed under warranty. However....
I've just tried to play some purchased music from i-tunes. It says no. It's also unable to connect to the store and attempts to connect or sign-in are refused. (An unknown error 11333). I trashed the old one, preferences and all and installed the lasted 7.4 but the same problem.
I-disk in System Preferences is also refusing to accept my password and connect even though I can go to it it via Go in Finder.
When I type in my password in System Prefences it says "Keychain not found: Keychain "login" cannot be found to store '******'"
I can see something of a pattern here but have no idea how to fix this.
Any help appreciated.

Open the Keychain Access in the /Applications/Utilities/ folder and create a new keychain, giving it the name login.
(25187)

3 times dead logic board and now you are on your own.

My G5 is dead for the 3rd time.
1st time it was fixed at CompUSA. They told me that the logic board was under recall and they fixed it. They told me that they had seen a bunch of these. OK.
2nd time logic board. they open it at apple and say, yup popped capacitors. I call apple to complain, they say you are covered.
3rd time logic board, AGAIN. they will fix it this time.... AND YOU WILL ONLY BE COVER FOR 90DAYS AFTER THIS, IT IS OUT OF WARRANTY NOW.
When you buy a computer that has a know problem and you let them try to correct it, is this how you should be treated? Has any one else been treated like this?
what should I do?

Hi S SQUAT-
Greetings and welcome to the Apple Discussion boards
Miriam offers sage advice. Contact Apple at the number provided and firmly yet politely state your case.
You may also want to research your local consumer protection laws. Often manufacturer's are given three tries to fix the same problem then must provide you with another solution in either a refund or a replacement unit.
On a related note, I have never been impressed with Apple service as provided by CompUSA. Apple will always try to point you to the nearest facility but you do have the option to choose another service provider.
Luck-
-DP

I got my macbook back from apple store and now it wont start

I took my macbook to the Apple store to get keyboard replaced. Now, I can't get it to boot up past the Apple screen with the spinning dial beneath it. I there anything I can do at home or should I take it back? More importantly, is this a fix I'm going to have to pay for because my computer is no longer covered by warranty?

HI. Try botting up your Macbook using the install disk (insert the install disc and press C). On the menu bar, click on disk utility and try repairing the disk and disk permissions.

I got my Macbook Air from a family member and I can't get my address book on my computer. What do I do to get the address book on it?

I purchased an Air Mac and can't get the address book on it. Does anyone have any ideas on what I should do. I have an IPhone and an IPad and they both have clouds but I don't see one on my Air Mac.

From the link posted in TD's reply
To unhide your purchases
Open the Mac App Store.
Choose Store > Sign In, then enter your Apple ID and password.
Choose Store > View My Account.
Click on View Hidden Purchases from the Account Information page.
From the Hidden Purchases page, locate the app you would like to unhide.
Click the Unhide button.
LN

I am locked out of my computer (macbook air) I just got it back from the apple store and they reset it. I put in a new password, and now it doesnt let me log in anymore. Command R doesnt work, all i hear is a sound, but nothing happens.

I just got it back from the apple store and they reset it (becuase it kept shutting down and not turning back on).
I put in a new password because i needed to start over from factory settings, but now it doesnt let me log in anymore. (I don't know if this is because it doesnt accpet my password, or I forgot my password in less than 5 minutes, or because when i typed in my new password, i typed it in wrong twice)
Command R doesnt work, all i hear is a sound, but nothing happens.

What I don't understand is why it is rejecting a password I am creating.
Perhaps the password you are creating is too short, or has characters that are not allowed, or is not secure enough because it is a word in a dictionary.
FileVault may have standards for what it considers an acceptable password. If the password is part of the 128-bit encryption scheme, it might have to be 16 characters, for example. (Don't know if that is true, but it's a possibility.) Check your documentation for password requirements.

I just got my Mac back from Apple repair and I can't burn a disc. What do I need to do to make that happen?

I just got my Mac back from Apple repair and I can't burn a disc. What do I need to do to make that happen?

Hello deneye2112,
Thank you for providing the details of the burning issue you are experiencing. I found some resources that I think might help:
First, I recommend resetting the System Management Controller (SMC) on your Mac (I wasn't sure if you had a removable battery or a built in battery, so I listed the steps for both):
Resetting the SMC on Mac portables with a battery you can remove
Note: Learn about removing the battery on MacBook and MacBook Pro.
Shut down the computer.
Disconnect the MagSafe power adapter from the computer, if it's connected.
Remove the battery.
Press and hold the power button for 5 seconds.
Release the power button.
Reconnect the battery and MagSafe power adapter.
Press the power button to turn on the computer.
Resetting the SMC on portables with a battery you should not remove on your ownNote: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
You can find the full article here:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
If you are still having trouble with burning after that step, I recommend reviewing the section titled "Top troubleshooting tips" in the following article:
Disc Burning Quick Assist
http://support.apple.com/kb/HT1152
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Got my macbook back from Heasync Logic board and now...

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