Got new credit card, can't change card details. Sk...

My Skype number is about to expire in 2 days. It is my main work number. My old card is no good - different address and card number. There is no option to change it. I've followed the instructions. I can't cancel my number as it's on all my paperwork. This is rubbish. Any ideas? Thanks in advance.

Hi, LexAngel, and welcome to the Community,
You will not lose your Skype Number either if the subscription expires at the end of its term (in your case, two days) or if you cancel the subscription -  the number remains on account for 90 days after the expiration date so you have time to sign in and reactivate.
Please let us start in the same place: when I search on "How do I change my Skype Number payment method," I am directed here:
https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number
When I click on Skype Number on my account dash board, I am taken to this screen where I can Change Payment Method, the next screen shows my saved payment details where I can click on an alternate, and click Update.
Please post back where the instructions are incorrect or where the process fails.  I have also noted your report for review by those to whom I report.
Regards,
Elaine
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