Got new iphone to replace broken one-cannot access apps and songs

i tried to syn new phone to replace old phone, but my apps are not syncing/running and my songs are not playing

Make sure you phone is signed into the same Apple ID in Settings>Store>Apple ID that the iTunes store is signed into in iTunes on your computer.  If it isn't, tap the ID shown, sign out, then sign back in with the correct ID.

Similar Messages

  • Just got new ipod to replace old one. Can I transfer songs?

    I just replaced my broken ipod mini with a new one. I want to transfer my old songs if I can, but I don't know how. When I plug my ipod into my PC it continually says DO NOT DISCONNECT. Also, it told me to restore my ipod, but that it would erase everything I had on there. Itunes still has my old songs, but I can't figure out if or how to transfer them. I click restore but I am still not able to get my songs or buy new ones. Do I need to go through the whole process like I did when I got my first ipod? And is there a way to transfer all my old songs onto my new ipod?

    If you have all your songs on iTunes, then you need to setup the new iPod and then sync it to iTunes.
    First, make sure that the iPod is fully charged.
    iPods come pre-formatted for Mac, so you will need to format it for Windows.
    Make sure that you have the latest iPod Updater software
    You also need to install the Updater software by double-clicking on the file that downloads.
    After you install the Updater to your PC, reboot your computer.
    After rebooting, run the Updater.
    Go to: Start ==> Programs ==> iPod.
    It should initialize then ask you to connect an iPod.
    Connect the iPod when asked (not before) and you should have two options available: Update or Restore.
    -- Choose the Restore option and it will update your iPod's firmware to the latest version
    b and
    format your iPod's hard drive.
    Disconnect the iPod from the PC when permitted. Reconnect it and iTunes should open and register the iPod. Then sync it as normal.

  • New computer how do i sync my existing apps and songs to itune library

    Hi my computer crashed with my itunes library so i got a new labtop and authorized the use of my i phone but i tried to sync my songs that are saved on  my phone to the itunes library but i ended up loosing most of my songs????? is there any way i can import my apps and songs that are on my phone to the itunes library without loosing them????

    1. Disable automatic syncing on connection: iTunes Prefs > Devices > Disable....
    2. Connect phone
    3. Right-click the divice tab on left border of iTunes window and select "Transfer Purchases."  This will transfer all apps and iTunes purchased music and media to the iTunes library on the new computer.
    4, It's now safe to sync.
    Note that this does not transfer music and media not obtained from the iTunes store (i.e. your own CDs).  These will get deleted from the phone when you sync.

  • HT4623 My new iphone 4 from AT&T cannot access to wifi, it has no options under "choose a wifi"

    Hi,
    I got a new iphone 4 from AT&T, the problem is I can't access to home WIFI and there's no option under "choose a wifi".
    I tried to reset the network options, it didn't work. Is it a hardware problem?
    Thanks.
    Ning

    If you want all the songs from an artist on your phone you can to to the artist view, tap on the artist, scroll to the bottom of the list and you will see a Download All button.  This works for playlists and albums too (scroll to the bottom and tap the Download All button).  I suppose if you wanted all your music on your phone you could create a smart playlist in iTunes on your computer that would contain all your music, upload it to iTunes match (Store>Update iTunes Match), and then you would get a Download All button at the bottom of this playlist on your phone to download all your songs.

  • I got new iphone and when i connect it to my pc, it lost all my current data and replaced it with the backup on my computer, which is from april. so i have lost all my calendar information and schedule. does anyone know how i can reverse this?

    i got new iphone and when i connect it to my pc, it lost all my current data and replaced it with the backup on my computer, which is from april. so i have lost all my calendar information and schedule. does anyone know how i can reverse this and get my information back?

    Every backup replaces the old one, so, unless you included the backup folder in your computer backup routine, you can't get back your calendar info.
    The only time iTunes will not replace a backup is, when you use it to restore from, this one will stay in the backup list in iTunes.
    More info on backups here: http://support.apple.com/kb/HT1766

  • HT203433 I downloaded apps with one appleid on my iphone.  When my account was disabled I set up a new appleid & account.  Now I cannot update apps on my iphone that were downloaded with original appleid when I login with my new apple id.  What do I need

    I downloaded apps with one appleid on my iphone.  When my account was disabled I set up a new appleid & account.  Now I cannot update apps on my iphone that were downloaded with original appleid when I login with my new apple id.  What do I need to do?

    You can write into support and ask for help reenabling the account through this link here:
    http://www.apple.com/support/itunes/contact/
    Since the applications were purchased on the older account, you will need to log into that account to update them. The newer account will not recognize the purchases because they are not a part of the purchase history for the specific account.

  • HT202213 Can multiple iPhones share one iTunes without syncing the phones together? We just got new iPhones and set up desperate apple id's, but don't know if we can both sync to our existing iTunes without linking our phones together (contacts, apps, etc

    Can multiple iPhones share one iTunes without syncing the phones together? We just got new iPhones and set up seperate apple id's, but don't know if we can both sync to our existing iTunes without linking our phones together (contacts, apps, etc) ????

    How to use multiple iPods, iPads, or iPhones with one computer

  • My iPhone recently broke so I was sent a brand new iPhone to replace it, however, since receiving this phone, I cannot access anything which was previously backed up onto iCloud from my last iPhone. Please help me!

    My iPhone recently broke so I was sent a brand new iPhone to replace it, however, since receiving this phone, I cannot access anything which was previously backed up onto iCloud from my last iPhone. Please help me!

    If you are trying to restore to an iCloud backup, this has to be done during the initial setup process.  If your phone is already set up, you will have to go back to Settings>General>Reset and tap Erase All Content & Settings, then go back through the setup screens again and when given the option, choose Restore from iCloud Backup (see image below).  Be sure your phone is connected to wifi and your charger as this will take some time to complete.
    Also, your replacement phone must be running the same iOS version or higher to restore to your backup.  If you are running an older version of iOS than the device that was backed up, your backup will not be visible when you choose to restore to your iCloud backup.  If this is the case, you'll have to update your replacement phone first.

  • My friend got a new iphone 5. when he was setting it up and the icloud questions came, we couldnt get past one it was almost like it froze but it didnt he just cant get past it. what do we do?

    my friend got a new iphone 5. when he was setting it up and the icloud questions came, we couldnt get past one it was almost like it froze but it didnt he just cant get past it. what do we do?

    What question?
    What did you try?
    Was the device connected to Wi-Fi or Cellular data?
    Do you really want help?  If so, stop being vague and provide some details.

  • Has anyone ever managed to get a 'new' iphone 4 replacement, not refurbished!

    Gone through 3 'replacements' now. First (original) had an antenna problem, the second one had pixel issues and the present one has awful, truly awful battery drainage! Enough is enough! Getting tired of all this. Has someone ever managed to get a new iphone 4 replacement which is 'new' and not been refurbished? I was told last time after complaining to the apple care CS that the express service they provide doesn't use 'refurbished' iphones and has a seperate stock. But thats obviously not true since the 'express' one has turned out to be a dod as well!
    No chance in **** I am getting another apple product in the future...

    Thanks. I've read the warranty terms and other threads on here regarding it but I wanted to know if someone HAD personally gone through something similiar and escalated the matter to the higher CS at AppleCare. If yes, did you get a different result and what was it? Thing is the last time this happened and I got send my present 'replacement' iphone 4 (one with current battery issues), I fell for the whole 'Express Service' (which apparently doesn't use refurbished iphones). This seems a blatant lie since I find it hard to believe that a new phone would have such serious battery issues. Have I just been really unlucky or is this a common theme with replacements?
    Would be interesting to know the views of anyone who received a 'refurbished' replacement and is still going strong. Or anyone who has actually managed to speak to the higherups at AppleCare? (people who would think twice before lying to your face since the CS I've spoken to say anything to end the call).

  • Just got new iphone 4s. trying to edit photo but screen is black and with a "constrain" bar at the bottom of my screen, can't clear it or get back to photos

    Just got new iphone 4s. Trying to edit photo but screen is black and with "constraint" bar at the bottom.  I am unable to clear the black screen or get back to photo gallery.  Help!

    - Exactly what are you doing? You saying you are trying to syn it to new comnputer. When yuo sync it to a new computer iTunes will erase the iPod and replace its contents with what is i the iTunes library of the new computer.

  • I got a new iPhone , why can't I get my apps from my cloud ?

    I got a new iPhone , why can't I get my apps from my cloud to go on my new iPhone from App Store it's asking for a credit card the apps were free and are in my cloud already ,so why is it asking me for a credit card and it will send me to my settings and that's were it asks me and if I don't put one in I can't get my apps!

    While you could create a new ID without a credit card by following the steps in this article: http://support.apple.com/kb/ht2534, I would recommend you first try contacting Apple support to find out what you can do to use your existing Apple ID without using a credit card (if it didn't have one before).  You can set up a call with them by going to https://expresslane.apple.com, then click iTunes>iTunes Store>Purchases, Billing & Redemption>How to recover missing purchased items.  The call will be free but you will need your serial number, which you can find in Settings>General>About.  Alternatively, you can contact iTunes store support by email here: https://ssl.apple.com/emea/support/itunes/contact.html.

  • HT5661 i have a new iphone 5c replacing my iphone 4s.  I backed up my 4s info on iCloud and then activated the new phone and downloaded from iclould.  I then erased all info on my old 4s.  However, I still can't get cellular service on my new phone.  help

    i have a new iphone 5c replacing my iphone 4s.  I backed up my 4s info on iCloud and then activated the new phone and downloaded from iclould.  I then erased all info on my old 4s.  However, I still can't get cellular service on my new phone.  help!

    Keep powering your phone off and back on, it can take up to 2 hours for a normal service provider to finalize the activation process.  When you got your new iPhone (congrats by the way) you should have received a little bubble that appeared that told you when the phone was activated, did you see that?

  • I have an iPod nano 2nd generation and I want to download the songs I have on it to my new computer, as my old one crashed with all the songs on it.  I also got a new iPod and would like to transfer the old songs onto it. How do I do this?

    I have an iPod nano 2nd generation and I want to download the songs I have on it to my new computer, as my old one crashed with all the songs on it.  I also got a new iPod and would like to transfer the old songs onto it. How do I do this?

    Ok so sorry for clogging the community!! I figured it out - you have to copy your videos into itunes manually. I did that, synched and all good!

  • I have a new iPhone as my old one was stolen. How can I put my old contacts on to my new phone via iCloud???

    I have a new iPhone as my old one was stolen. How can I put my old contacts onto my new phone via iCloud? Thanks.

    http://support.apple.com/kb/HT4859

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