Got new Ipod 4gen today.

having problem with new ipod 4th gen. Took backup of old ipod then plugged in new one.
message saying unable to install 'could not find software'.
i have 'connect to itunes' logo on ipod screen. have tried to shut it down but can't, also tried
to put in recovery mode - nothing happens.
please help would like to use my new ipod today
using Windows XP with firefox (ps did disable antivirus temporarily but still nothing)
cheers
geebee

Try here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
Do you have iTune 10.5.2 installed?
Try rmoving and reinstalling the Apple software using the link for XP provided in this link:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

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Message was edited by: themasticator

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