Got OS2 finally installed, but I get the "green circle of death" on Limited Warranty screen :-(

Question

Before I go on my sob story I will say that I'm a BlackBerry lover, I dig the company, I like their phones and I've wanted a PlayBook since I first saw the commercials.  Yesterday, after months of waiting for a good deal and the release of OS2 we went to Staples and bought one, they threw in a zip case and docking charger for free.  Now to the issue:
I've had a really, really uncool Playbook experience so far.  We bought one yesterday, and after 4 calls to tech, multiple attempts to use desktop to force update we gave up, concluded the thing was "bricked/nuked" from the word go.  Sucks.  So we return it to Staples. Guy there said we can get another unopened one or he's got some that he's gone thru the process of updating but it will cost an extra $30.  My guts told me to go for it, but the wife spoke first and she wanted a new one.  *sigh*  We got it home, had issues (which we sorted by hooking it up to another computer) I eventually succeeded in getting OS2 on the PB but it took about 2 hours to download onto machine.  Now, it's got the perpetually spinning green circle of death on the Limited Warranty screen.  This is madness.  It won't go past the Blackberry ID screen (same issue I had with the machine that we took back, WTF???!!!) 
If I knew setting up a Playbook would have been this agonizing, I would NEVER have bought one till they released the next generation.  I know people who've bought other tablets and not one has said that they would rather staple their nuts to a cactus than go through the initial setup process again.  I've watched demos online (from BlackBerry and YouTube), and they make it look SO easy.  This has been ANYTHING but.  I haven't even gotten to play on this thing.  The commercials made it look like a fun thing to use, and as we own a book-keeping business we can use a cloud storage system with QuickBooks this would be much easier than dragging a laptop around.  I have an open ticket with Support, but before I call them again, is there anything I can do from here?  Right now I'm letting the batteries recharge on dock station before doing the power down/hook up to desktop and hope, hope, hope that it's smooth sailing from there.  Is that too much to ask? 
If I ever get this thing running; if anybody asks if I would recommend a PlayBook, my initial response would be "no".  Get anything but.   I don't want to say it, but this has not been what I expected from BlackBerry.  I am far from a happy customer and I hope that this thing absolutely blows my mind when I get it running, because it's going to have to or it's going back and we'll get something else from a competitor or just keep lugging the laptop around.

Answer 1

Well, we tried the reset.  Still in loop.  Even went to a free internet hotspot to get a good connection as it kept saying that it wouldn't connect.  Still didn't work.  We never got out of the initial setup, and we have never used Bluetooth so I don't believe that was the problem.  The wife has totally lost patience; it was her purchase, I just got the job of trying to set it up.  I think she's going to take this one back and either a) make them get it to work b) buy one that is already upgraded by Staples staff or c) pull the pin altogether and the only tablet that will be in her life is the kind she takes for a headache.  I'll find out later.  Thanks for the suggestions.
Cheers!