Got scammed and Skype account seems wiped.

Hi Skypers,
I got scammed last year for XXXX$. Before you guys yell at me I understand that it's my fault alone, so yeah. I just wanted to know if a moderator can see when I last logged in or if somebody logged in from another location because I recently have been called by the company I owe the money to that it has to be soon or they'll charge more.
I was also wondering if anyone or me logged into my account would they be able to wipe my history, conversations, etc. Because the company that "I" owe money would gladly have that conversation to use against the scammer. Is there anyway I can get my message history back or have the recent updates removed that future?
Sincerely,
Sad MortenseNN

Hi, Sad MortenseNN, and welcome to the Community,
Confirming the Community's Moderators have no access to the information you seek. You would need to file with your local law enforcement agency, who could in turn request the information upon request to Skype in an effort to further their investigation. The police know how to contact Skype via official channels.
You will need to create a new account in order to contact Skype Customer Service to recover your first account, as odd as that sounds. Skype Customer Service may be able to restore your account data and contact list.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Unauthorized charges and Skype account hacked into...

Hi all-
There were 2 times that my Skype account charged money to my username without me knowing, under the auto recharge, and this happened after a bunch of hacked text messages with a Russian phone number drained my Skype account of funds. Now its saying my accoun is locked so obviously something is up.
Has this ever happened to anyone else? I've been trying to reach someone at Skype to discuss this and there is no contact info or fraud dept listed. Please pass on any Skype corporate info you may have...
thanks!
GG
[One of two images removed as it included personally identifiable information.]
Attachments:
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Hi, Greggarry, and welcome to the Community,
These types of reports typically appear on the Skype Account: Security, Privacy, Trust & Safety message board. To release your account, you will need to contact Skype Customer Service, as you know. Once you have your account restored, change the password as well as that of the saved payment method you have on file. You may also consider contacting the payment method issuer to report the fraudulent purchases; most credit card companies do not hold their customers liable for fraudulent payments if reported shortly after the incident.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few more notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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My wifes phone was stolen on th 19th of April during a camping trip.
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These two commands, when entered into a chat window, may prove helpful:
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Important: Always make sure you are using the latest version of Skype. Some of these commands may not be supported in older versions.
Here is a link to the original FAQ article:
https://support.skype.com/en/faq/FA10042/what-are-chat-commands-and-roles?
If your wife still has access to her account, she should consider signing on to her account details and removing any saved payment methods on file.
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Regards,
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Solved!
Go to Solution.

https://support.skype.com/en/faq/FA12081/how-do-i-sign-in-to-skype-for-windows-desktop-with-my-micro...
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On the screen shots the bit where you link the account is a very small bit of text so follow it carefully.
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Re: Unauthorized charges and Skype account hacked ...

I have been hacked and lost money but cannot seem to get any help from Skype - how do you get the money back. I have cancelled my paypal accout and cancelled my credit card - skype just keep sending a repeat email saying how sorry they are.
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it is a rip off! I am furious with them as they just do not care - no one seems to want ot help and apparently they do not talk to customers.
Any guidance gratefully recieved.

Hi, piersday, and welcome to the Community,
Please refer to these FAQ articles for next steps ( some of which you have proactively done):
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
https://support.skype.com/en/faq/FA10946/what-should-i-do-if-my-account-is-suspended-hacked-or-compr...
If you experience difficulty contacting Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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