Got the 1920x1200 display, but it only shows up to 1680x1050. Was I conned?

Got my new 17" Macbook Pro with the High-Res display at Apple Store in Atlanta last Thursday, and yesterday I decided to check what if feels to work at the max resolution. The display preference only shows up to 1680x1050. Ran System Profiler, it reports 1680x1050 as the display's res. Have the Geniuses done it again?
What do I do now, since I'm in Athens Greece, i.e. half way around the world, and won't be anywhere near the US for the next 8 months or so?
Many thanks, people.

Mark,
Thanks for the post. Did you read my previous post
about Sony's support of a UK customer working in
Greece? I don't understand why it should be above and
beyond the call of duty. They offer worldwide cover
during their AppleCare period. I am using (well,
trying to, anyway) their product in the very way it
was meant to be used: on the road. They cover me
worldwide. Why must I fork out a good few hundreds of
bucks to help them do what it purely their job?
Really, it's just my opinion of my expectation, which is completely irrelevant. I did not mean it in an argumentative way. But, to play devils advocate: Apple could refund you $100(difference of cost) or pay 1)A couple of hundred bucks for international shipping.2)insurance(whatever negligable amount that would be. 3)I assume VAT, when re-entering Greece.4)Depreciation on the 'book you have now.(meaning they would likely resell as a certified or refurb.)Plus any other incidentals. From that perspective I would think they would simply offer you the difference. But, I hope that's not the case.
If you haven't read it already, here is a link to the return policy. http://www.apple.com/legal/salespolicies/retailus.html
note:* Products can be returned only in the country in which they were originally purchased.
Again, I want to stress the irrelevance of Warranty issue, support, AppleCare etc. Even of the return policy. All of that is based on the assumption of having the product you wanted not working, or simply buyers remorse. Which isn't the case here. The product works fine, it's just not what you requested,ordered and paid for. I should think Apple, and the Apple store would want to get you the right book.
As has been mentioned above, call and keep calling until it's resolved. Best of luck!

Similar Messages

I have two kinds of songs. one kind is buying from itune store, and the other kind is burning from CD. i got a new 5s, but it only shows the songs that i buy in itune but not the one that from the cds

i have two kinds of songs. one kind is buying from itune store, and the other kind is burning from CD. i got a new 5s, but it only shows the songs that i buy in itune but not the one that from the cds

Are the ones from the CD's on iTunes? You may just have to sync them over to the phone.

Hi! I just update my apple tv 2nd gen to the new solfware but it only show the itunes icon on the tv and after shows nothing on the tv screen. What i can do to fix that?

Hi! I just update my apple tv 2nd gen to the new solfware but it only show the itunes icon on the tv and after shows nothing on the tv screen. What i can do to fix that?

Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device)

My Itunes will load on Apple TV and play, but only plays one song at a time. It will not shuffle or continuously play an album. All of the songs display, but will only play one at a time...home sharing is on. Any suggestions?

My Itunes info will load onto Apple TV, but will only play one song at a time of my music. Home sharing is on, airplay is on, router info has been reset. What am I missing? It has never done this before....

My Itunes info will load onto Apple TV, but will only play one song at a time of my music. Home sharing is on, airplay is on, router info has been reset. What am I missing? It has never done this before....

I have just started with apple tv. I rented and downloaded a movie from itunes on my macbook pro and tried to watch it. I got the movie up, but it only played a picture for about 3 seconds and then stopped, also no sound? What am I doing wrong?

Please help me play a rented itunes video on apple tv. Have a pictue and movie runs for about three seconds, and then stops. No sound? But I can play any music from my library with sound?

Is the movie still buffering? you may have a slow internet connection. Music files require far less bandwidth than movies.

HT201359 my credit card shows an iTunes charge that I don't recall. How do I find out what the purchase is? I've tried App Store and iTunes purchase list, but they only show items...not receipt numbers

I have been trying in vain to get purchase details on my iPad. I click on the iTunes button, but it only shows the names of the songs, I click on the App Store icon and it shows apps, but none of these match the charge, there is no email regarding purchases. What is the point of having reference numbers when they don't allow you to use them to reference??

You can only view the full purchase history on your computer's iTunes : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
On your iPad you can view a cut-down version (and optionally contact support if you have a problem with a purchase) via this page : http://reportaproblem.apple.com

Sync session failed to start on my ipod touch. tried to delete back up history but it only shows my daughters ipod touch and not mine! Im unable to update or purchase new aps, not sure how to fix this problem?

sync session has failed to start on my ipod touch. Tried to delete the back up but it only shows my daughters ipod touch. Iam unable to update or purchase new aps, not sure how to fix this problem?

Try:
https://discussions.apple.com/thread/3415227?start=0&tstart=0
https://discussions.apple.com/message/16400530#16400530

I got a macbook pro 13 inch core i5 late 2011 , it came with osx lion and i been using facebook videocalls normaly , now i updated to Mountain lion but when i use facebook video calls in (safari ,chrome ) i see the window box but i only see my self i c

i got a macbook pro 13 inch core i5 late 2011 , it came with osx lion and i been using facebook videocalls normaly , now i updated to Mountain lion
but when i use facebook video calls in (safari ,chrome ) i see the window box but i only see my self i can hear my friends but cant see em, they also can see me and hear me but i just see me and hear them .
any ideas ?

Your wifi problem sounds very much like the problem I had. The wifi would drop out, the icon showed it was still connected. If I turned it off, I couldn't turn it back on. Another user here pointed me to the problem, which was the wifi cable (the flat cable goint from the card to the motherboard). I found it on ebay for $13 and it's been running fine since I replaced it. This is the repair guide for your machine. The part number will be on there if you click the link.
http://www.ifixit.com/Guide/MacBook+Pro+15-Inch+Unibody+Late+2011+AirPort-Blueto oth+Cable+Replacement/7510

My apple TV is connected to a DTV with an HDMI cable and to my Yamaha receiver via optic cable. We rented a movie on Apple TV and.found that the movie played, but we only got audio for music tracks. Voice tracks were silent using both TV and receiver.

My apple TV is connected to a DTV with an HDMI cable and to my Yamaha receiver via optic cable. We rented a movie on Apple TV and.found that the movie played, but we only got audio for music tracks. Voice tracks were silent using both TV and receiver. This only occurred on the rented video and on recorded shows on my cable DVR. previews and other content on Apple TV are fine. Any ideas??

Previews and trailers do not contain 5.1 audio.
If you have recently moved your setup, you may have inadvertently changed some of the settings on your receiver. It certainly sounds as though it is unable to play the 5.1 audio from the Apple TV.

I tried updating my iPod 5th gen to iOS 8 but it only shows me a picture of the iTunes logo and a charger at the bottom, I'm not sure what this means or what I need to do. Can someone please help me?

I tried updating my iPod 5th gen to iOS 8 but it only shows me a picture of the iTunes logo and a charger at the bottom, I'm not sure what this means or what I need to do. Can someone please help me?

After restoring to factory settings/new iPod you will then have to restore from backup
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

MacBook pro doesnt start. When I start my lap top, it shows the apple and the line uploading but it only goes like to 1/3 and then it goes blank for some seconds, then it turns off by itself and turn on again and happen the same, apple logo, etc

MacBook Pro doesnt start. When I start my lap top, it shows the apple and the line uploading but it only goes like to 1/3 and then it goes blank for some seconds, then it turns off by itself and turn on again and happen the same, apple logo, line .. the noise like-fan going on, then turn off and turn on again. Tried starting holding option command P and R key and didnt work either. Starting to think I have lost all my data inside

Try a SMC reset.
http://support.apple.com/kb/ht3964
It might be helpful if you indicated the exact model/year of your MBP. Are you running Lion OSX?
Ciao.

I was working on a project in iMovie (10.0.1) and iMovie just crashed. when i reopened it the project i was working on disappeared. in my list of projects it still says i have 3 projects but its only showing me 2. is there any way i can recover my project

i was working on a project in iMovie (10.0.1) and iMovie just crashed. when i reopened it the project i was working on disappeared. in my list of projects it still says i have 3 projects but its only showing me 2. is there any way i can recover my project?? PLEASE HELP!!!

iMovie on your Mac has nothing to do with iCloud storage. Download and use Find Any File to search for your iMovie project. FAF can search areas that Spotlight can't, like invisible folders, packages and system folders. If there a file with your file name on it anywhere on the hard drive FAF will find it.
Do you have Time Machine enabled backing up to an external HD? This situation is exactly what TM is good at. It makes hourly backups so you can go back to find and restore the missing file. All HDs crash at some time or another and having a good backup strategy is the only protection against that.

I installed Acrobat XI pro on a Mac but it only shows the features of acrobat reader - how do I activate the pro features?

How do I get Acrobat XI pro on a Mac to work fully, and not just act like Acrobat Reader. i just paid and downloaded it, entered new serial number when requested, but when I open a .pdf I have no pro features showing (such as editing tools, convert to powerpoint, etc). I use XI pro on a windows PC and have no problem there.

Perfect answer. And I feel a bit dumb (should have worked it out, but still finding my way round the Mac). Many thansk for the help.
From: Test Screen Name <[email protected]>
To: John Spencer <[email protected]>
Sent: Saturday, 1 November 2014, 20:20
Subject: I installed Acrobat XI pro on a Mac but it only shows the features of acrobat reader - how do I activate the pro features?
I installed Acrobat XI pro on a Mac but it only shows the features of acrobat reader - how do I activate the pro features?
created by Test Screen Name in Acrobat Installation & Update Issues - View the full discussionYou probably still have Adobe Reader on the system. Be sure to run Acrobat instead. Use Launch Pad. Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6889718#6889718 Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link. Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Community For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

I have a macbookpro. tryinhg to connect to new lg tv. I purchased a mine port to hdmi converter but it only shows a wall paper. it does show the mouse arrow???

I have a macbookpro. tryinhg to connect to new lg tv. I purchased a mine port to hdmi converter but it only shows a wall paper. it does show the mouse arrow???

it only shows a wall paper
Then it is working! This is how it works:
Your built-in screen and you external screen are each show at sizes proportional to their pixel count. If this is not the correct arrangement, then drag the screens so that they correspond with their placement on your bench.
Then move the mouse off the edge of one screen, and it appears on the other. Next drag a window across to the other screen.

Why can I create a new folder in the catalog but it only shows up in windows not the catalog

Why can I create a new folder in the catalog but it only shows up in windows not the catalog

Not sure I understand the question but it could be because you meant to say "can't" somewhere in the sentence. anyway, just guessing here:
Try going to:
File >> Watch folders
Now you can Add new folders here that you see them in Windows. The word ADD is a button to browse for the folders and hopefully this will solve the problem you are having.

Got the 1920x1200 display, but it only shows up to 1680x1050. Was I conned?

Similar Messages

Maybe you are looking for