Got trial version even though I bought CC for one year

I downloaded the Creative Cloud App for Mac OS and installed it. After signing in with my Adobe ID, I chose to install Photoshop CC but I only got a trial version.
I could only find a download link to download the "Creative Cloud Trial", maybe that is the reason. Where can I find the correct installer for a purchased CC
version or how can I fix it?

Hi Rajshree,
thank you for your quick reply.
I tried all of the following, in the same order:
1) Sign In & Sign Out of the Creative Cloud app
2) Installed the Adobe Application Manager and run it, no change
3) Removed the Creative Cloud app and all the installed components (Photoshop CC) with the appropriate uninstallers
4) Run the Adobe Application Manager again, it installed Creative Cloud (without asking me, btw)
5) This time I installed Adobe Illustrator CC, it tells me my trial is expired
6) I get this screen and press "Join Now", just to see what'll happen
7) I land on the "Plans" page of the Creative Cloud website
8) I press "Buy Now" on any plan, just to see this
9) Checking my installed Creative Cloud app again, Sign In & Sign Out, no change.
By the way, it is extremely hard to find an actual download version of Creative Cloud.
There is none in an email I received nor anywhere on my account page. I needed to use
Google, browsing past 2 scam offers to find a download link from the Adobe page.
So where are you actually supposed to download the Creative Cloud app?

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