GPS signal lost on Droid X - no reception

I've had a working Droid X for just over 30 days and suddenly the GPS will not receive a signal and lock.  I have downloaded both GPS Status and GPS Test applications AFTER the issue started.  Both apps show that I am not seeing any satellites.  I've removed applications installed in the week before the failure, powered down and removed the battery, all the basics with no success.  Before I hard-reset and lose most of my settings, does anyone have any suggestions or had this issue?
aGPS or cell tower triangluation works spotty at best.
Customer service wants to replace my new phone with a recertified (USED) phone.
Thanks.

Updated: Spoke to tech support for an hour who confirmed I tried all the right tests on my own previously.  They contacted Motorola who does not know of any issues with the GPS sensor.  Customer service contacted my VZ store to see if they would extend a courtesy exchange for a new one as VZ will not.  No luck.  Expecting a recert phone this Friday.  Not happy.
Would love to know if anyone else has a GPS sensor failure.

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