Gracenote on sony bluray players are they not working at the moment

everything was working fine this past sunday and monday i got a sony 3200 i got gracenote on auto btw for some odd reason when i watch a bluray or dvd now for a few mins and stop gracenote connect to server however it doesn't obtain any info on the movie and show a pic for an example this past monday i watch terminator 3 rise of the machines bluray i stop it connect gracenote it then gave me the title of terminator 3 rise of the machines the picture of the movie thing and who's in it now doesn't do it anymore i don't know what to do on this

Hi jasonsummey, 
Welcome to the Sony Community! 
Gracenote required an active network connection to fetch the data or the information of the current Blu-ray disc. Please the troubleshooting steps below to troubleshoot your issue: 
Press Home button on the remote then go to Setup and select [Network Connection Diagnostics]. It will check for the proper network connection. Once you're done, go back to Setup by pressing the Return button then select  [Network Connection Status] to check if all the connections are set to OK. 
Please make sure your Blu-ray is up to date, kindly follow the steps below on how to update your Blu-ray:
Press Home Button on the remote then go To Setup. 
Select [Update via Internet] and follow the on-screen instructions.
If the problem is still persist, please reset your unit back to default. Kindly follow the steps below:
Press Home button on the remote then go to Setup
Select [Resetting] then choose  [Initialize Personal Information]. Once you're done, go back to [Resetting] then choose  [Reset to Factory Default Settings].
If my post answers your question, please click the button below "Accept as Solution"
 

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