Graphic Distortion on new MacBook Air (2013)
I have noticed over the last couple of days that my new mid-2013 MacBook Air has been waking up from sleep with a brief graphic distortion (about a second) and then is normal. I do connect it to a projector at work using a Mini-DP to VGA adapter. Any solutions or thoughts?
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you also have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.
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Plug-ins need to be enabled in a new Mac.
Enable Plug-ins
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A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
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IPhone does not connect to new Macbook Air 2013
Greating from Brazil,
I have an iPhone 4 and have always used to the USB cable to connect it to my macs. It works perfectly fine in onther 4 macbooks: one macbook white 2007, one macbook pro 2010 and a macbook air 2012.
Now I have the brand new macbook air 2013 and the iPhone is the only USB device I can not connect to it (all my external hard drives, wireless headphone work just fine). What happens is that when I connect the iPhone, it repeatly plays the sound as if it was connected, then it plays the sound as if it was disconnected.
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Thanks
GilsonHi gsantosoliver,
Thanks for visiting Apple Support Communities.
See this article for some steps that can help:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Best,
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Hi, I recently purchased a new Macbook Air with OS X version 10.8.5. I am trying to migrate my data from my MacBook Air Late 2010. Anyone knows how I could connect them with wires? The 2010 MacBook Air has only two USA slots. Thanks for any help on this issue!
You can connect the USB2 to USB3 backwards compatible.
or USB to Thunderbolt cable
http://store.apple.com/us/mac/mac-accessories/cables#!
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Ok I've been having this problem, I recently got an 11 inch Macbook Air 2013 and after I try connecting my iPhone 4s it keeps connecting and disconnecting every 1-2 seconds. I already check the community, I know this subject has been asked many times. Nothing worked out though. My cable cord must be fine because it works perfectly on my PC. I updated the OS and iOS to their latest firmware and still nothing. Whenever I try opening iTunes I get this message saying " iTunes could not connect to this iPhone. This device is no longer connected. " Please if anyone fixed this issue I would appreciate some help. Thanks in advance.
I just solved it, I hope this helps everyone who is experiencing the same problem. Apparently the iPhone seems to charge normally and connect to iTunes if the iPhone battery is over 60%-70%. This must be a power issue the MBA has.
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New Macbook Air (2013, Haswell). Screen glitches while waking up from sleep
Hi guys,
Got a 2013 MBA 2 weeks ago. When I wake it up from sleep, the screen gets all screwed up. Noticed it a week ago, thought it was my eyes and I couldn't reproduce the problem. I could now, so I made a small video as well: http://www.youtube.com/watch?v=rJcaKlBSeIA&feature=youtu.be
I've tried to take screenshots as well, to see if it's a h/w issue or s/w one (you can see my desktop littered with screenshots), but I can't time it right!Hello stoneshwar,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Reset the system
You can reset the Mac's parameter RAM and SMC.
Best of luck,
Mario -
MacBook Air 2013: Graphical issues
Hey,
I'm experience a few graphic gliches on my MacBook Air 2013. There two types of graphical issues:
1. Horizontal stripes for a few seconds
https://www.dropbox.com/s/54vlog6c5m65687/2013-09-03%2009.01.49.jpg
2. Gliches in the Safari Bookmarks Bar
https://www.dropbox.com/s/d4l1evmra676us2/2013-08-29%2018.13.44.jpg
Is it just me or do you also experience those issues?
Regards,
blaichchA new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare. If not take the computer to an Apple store or Apple Authorized Service Provider.
Best. -
I just got myself a new Macbook Air 2013 and while I realized I couldn't expect the smoothest experience, I never expected this much hassle with it. So many differnet issues. No need to have a sad face about it, though - let's get together and figure out how to make this work! At least we only have one graphics chip to worry about this time around
This is going to be a pretty long post but I figured it's good to have it all in one place. Please correct me if you think this is the wrong way to post these things.
Installing and booting
Booting from a normal 2013.6 USB key works fine, but I couldn't seem to get either GRUB or Syslinux working.
I was able to boot by first installing Arch Linux following the Macbook guide at the wiki (having a separate FAT32 /boot partition). Skip the bootloader installation.
Installing rEFInd from OS X (important!) and installing the EFI stub loader made me able to boot fine.
Separate thread.
Stability problems
This is the big worry for me. Every now and then my system hangs for a brief moment and everything involving net or disk access just hangs there for a while and then it seems to work.
So far it only seems to happen when I run something disk- or CPU-intensive. Also had an occassion when I couldn't start X and just got this repeating all over my screen:
ata1.00: failed command: WRITE FPDMA QUEUED
ata1.00: cmd 61/08:f0:10:8c:c2/00:00:0b:00:00/40 tag 30 ncq 4096 out res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
ata1.00: status: { DRDY }
On the next attempt it worked fine.
I did SMART short and long tests on my disk and they returned fine:
smartctl -a
There are some messages in my boot that indicate this could be disk and/or ACPI related.
journalctl -b
dmesg
This was on a boot when my NIC was renamed from eth0 to wlp3s0 as noted under Wifi - this should hopefully not be a big deal to fix. Will update when I look more into it.
uname -a:
Linux temperance 3.9.7-1-ARCH #1 SMP PREEMPT Thu Jun 20 22:45:32 CEST 2013 x86_64 GNU/Linux
WiFi
WiFi does not work out of the box. Installing wireless-bcm43142-dkms from AUR made me able to connect to my network. I haven't been able to get it stable yet -interface name changes randomly between wlp3s0 and eth0 between reboots and I get disconnected from my network every 30 minutes or so. Disconnects seem to correlate somewhat with the freezes mentioned above.
Separate thread.
Touchpad
Have only been able to get it to work like a one-button mouse using evdev for now. Looks like an upstream bug.
Separate thread
Audio
In order to get audio, I need to put the following in /etc/asound.conf:
defaults.pcm.card 1
defaults.pcm.device 0
defaults.ctl.card 1
I'm no ALSA pro, but I can only seem to get output from the headphone jack so far - no speakers yet.
Last edited by Legogris (2013-06-27 20:21:11)While I'm using Ubuntu and not Arch, I wanted to chip in with my experiences.
First, I am happy to tell you that I've found a fix for the ata errors/freezes (which for me were so bad I could hardly install) -- at least I think it's the same or related. I got udevd spitting errors about blkid timing out, and it couldn't find the disks. I found this in a Ubuntu forum -- sadly, I can't find the url now. Anyway, Pass
libata.force=1:noncq
to the linux kernel parameters (in Ubuntu you can add this to /etc/default/grub). This disables NCQ, which according to that post wasn't needed.
YMMV and I am not certain that it doesn't have bad side effects, but for me it made the laptop usable.
Other findings:
My Fn key, and thus delete, page up/down, media keys etc didn't work. That's because the keyboard has a new device id which isn't in usbhid. I added entries like the existing apple keyboards with the new device id (05ac:0291) and after recompiling, it works. I'm pretty sure this is fixable by passing the correct "quirks" flags to the usbhid module, e.g. "quirks=0x05ac:0x0291:0x00001248", but I'm not sure which flags should be set (I have an ISO keyboard layout which is yet another flag).
My sound card doesn't work. Or; i hear no sound at least ;-). After checking in alsamixer, it had two cards, one HDMI with S/PDIF only and one with analog in/out and digital in. I tried passing "index=1" to snd_hda_intel, which makes alsamixer pick up the right card by default. I'm not sure if the problem is that pulseaudio still has the wrong card, or something else.
My wifi works after installing bcmwl from Saucy (i.e. the upcoming Ubuntu 13.10 release), which was a relief because I feared this not being supported.
Sometimes after resuming from suspend, the screen is totally dark -- barely discernible in bright daylight. First I figured this was an issue with lightum (a daemon which monitors the lighting and adjusts keyboard and screen brightness), but after checking /sys/devices/pci0000\:00/0000\:00\:02.0/backlight/acpi_video0/brightness it turns out that when this happens, only the brightness levels 13, 14, and 15 (which is the brightest) have any brighness at all. 12 and under means no backlight. The only "fix" I've found so far is rebooting, which sucks. I hope this will get fixed (I will report a bug on Launchpad next time it happens).
Somewhere I picked up that passing
i915.i915_enable_rc6=1
to the linux parameters enables some great power saving features in the GPU. From modinfo:
i915_enable_rc6:Enable power-saving render C-state 6. Different stages can be selected via bitmask values (0 = disable; 1 = enable rc6; 2 = enable deep rc6; 4 = enable deepest rc6). For example, 3 would enable rc6 and deep rc6, and 7 would enable everything. default: -1 (use per-chip default) (int)
Oh, and if anybody knows how I get my GNU/Linux partition to show up in the Mac boot screen I would be grateful! Right now I have refit installed, which works but I would rather just use the built-in boot manager, which works on the predecessor (MBA 3,2). -
My MacBook Air 2013 is 'not compatible with Mac OS X Mountain Lion'
Hi,
I just bought a new MacBook Air 2013 yesterday.
I think there may be some driver issues with it as the graphics seem a little choppy.
I tried redownloading Mac OS X Mountain Lion from the Mac App Store but a message constantly pops up saying that Mac OS X Mountain Lion is not compatible with my computer.
Is anyone else getting this issue?Wait until the next update, or reinstall it from the recovery partition, which is accessible by pressing the Command and R keys at startup.
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How can I install windows XP or win 7 32 bit in MacBook Air 2013
Hi,
I want to install windows xp or windows 7 32 bit on new MacBook Air 2013 with bootcamp 4.
Apple says MacBook Air 2013 mid 2013... Comes with bootcamp 5.
And bootcamp 5 support only 64 bit windows....apple says.
I want to install win xp or win7.32 bit with bootcamp4.
Can we downgrade the bootcamp by uninstalling or something...?
Or how can I install 32 bit windows on new MacBook Air 2013.
Thanks I advance.
Please guide.Bootcamp 4 which ships with Lion doesn't support XP or Vista, only 7. Try using Parallels or VMWare instead.
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I've got a new Macbook Air (2013, 11-inch) and I upgraded the RAM and the processor. I'm only getting 6 hours max from the battery, which is disappointing because I wanted to be able to do a day's work without a charger. I've already sent one back and had it replaced, but the new one has the same problem. I've done a call with Apple Support, where they directed me to the help article I'd already read. I've checked Activity Monitor and killed everything I can. I've turned off Bluetooth as well. I use Chrome a lot, Tweetdeck is running, but neither of these things I'd expect to result in a 6 hour battery at 100%.
Does this sound like normal performance? If it's the processor speed, I'd be tempted to return this one and downgrade the processor as battery life is more important to me than speed (my work is mostly online anyway).Quit Chrome and try Safari for a while. See whether there's an improvement.
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No, the one is just an extension cord, just use the 45W charger with its attached thin cord and connect the magnetic magsafe to to the connector on the back left of the macbook Air for use and charging it
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New Macbook Air - display issues after waking from sleep
I have a 1 day old Macbook Air 13" (2013) --- when I wake the machine from sleep, the display shows horizontal / vertical bands for a couple of seconds before clearing up to show the desktop. Please see attached picture. This doesn't happen 100% of the time but I've been able to repeatedly replicate this at intervals. Does this seem like a hardware problem or an OS related issue? Thanks.
Joan Amat wrote:
Brand new Macbook Air 2013
Display driver fault from wakeup, or external disconnect occurrence.
reset SMC and re verify
SMC reset
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Since you just bought it, contact Apple about making an exchange within 14 days or repair after 2 week period.
peace. -
ISP,INTERNET,SERVER failed on macbook air 2013 13'
hi,i have problem connecting to wi fi with new macbook air 2013 13' 2 days old,network bars showing that im connected all the time,but i cant surf the web,deley btw having and not having connection is about 20-30minutes sometimes is 10 minutes,i tried to reset router several times and its the same,my internet and cable provider is sending 2.4ghz internet,the model of router is
huawei HG532E and i have cable and internet with two devices, router and cable box they are connected each other its a adsl connection.
macbook air comes with mountaine lion 10.8.4 installed i updated to 10.8.5 but i have same problems with both versions of software.
so i run diagnostics and im almost always have first 3 icons green and always (when there is no connection) i have other 3 icons red and failed
ISP
INTERNET
SERVER
and asistent tells me that i need to check my router and access points,all other devices in my home works normaly with the same router.
i know that new macbook air 2103 comes with new 802.11ac Wi-Fi and as far as i know its a 5ghz i read someone have same problem with the same macbook air but different router,and he is assuming that new wi fi AC is not backward compatibile with the older or regular routers,i dont know if this is true but can someone try to help me to solve this problem,maybe i need to change settings in mac?in the manual i linked up on resent post you can see how to acces the router.
it says
Step 1
Launch a browser on your computer. Enter http://192.168.1.1 in the address box, and press Enter.
Step 2
On the login page, enter your user name and password.
By default, both the user name and password are user.
For security reasons or to make the user name and password easy to remember, you can change them. For details, see section 4.1 "Changing the User Name and Password for the Web-Based Configuration Utility".
Step 3
Click Login.
After verification, the web-based configuration utility is displayed.
The first time you log in to the web-based configuration utility, a configuration wizard is displayed. To skip the wizard and further configure your HG532e, click Here when the following message displays: Click Here to enter the advanced configuration page.
and go to advanced configuration page and se WiFi settings, check transfer mode/protocol 802.11 if it is on b/g b/g/n
you can try to set it to 802.11g only and change channel to 11 or 9
Yes you need to do that on your mac when your connected to the network, then you will get an Advance view option over WiFi.
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